Main Content

Customer Ratings & Reviews

Kwikset - Kevo Convert Electronic Smart Door Lock - Venetian Bronze-Front_Standard

Customer rating

Rating 3.2 out of 5 stars with 73 reviews

52%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 73 Reviews
  • Rating: 4 out of 5 stars

    Great Lock, easy install-bluetooth only

    Posted
    cory16
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I just had a new Kwikset lock installed on my door. I realized after that the new lock style would require a new electronic auto lock (which this Kevo Convert offers). This lock was very easy to install on my existing (newly installed) deadbolt. It works from the app but is not fast. The 30 second auto-lock is the feature I was most wanting (it will lock you out if you close the door behind you). It works close to the lock only with Bluetooth standard out of the box through the app on your phone. If you want unlimited range to operate/manage the lock from anywhere you will need to upgrade for another $100 and can be done through the Kevo app or through the website. It is an electronic lock so your deadbolt will have to line up smoothly or it won't function right (since my deadbolt was newly installed this was no problem). If you have to jimmy your door a little to get it locked it may not work properly. Quick rundown (you don't need to be a carpenter to install this, however if you have replaced locks before it will help) In the box is the lock, cover, mounting hardware (3 sets depending on your lock) Check compatibility https://www.kwikset.com/kevo/convert/compatibility#compatLocks App directions available or pdf version Remove the inside part of your deadbolt only, leave outside part on (open the door and lock the deadbolt to keep from falling out) Install the correct mount plate on the inside of your door. Install the adapter and lock (w/o cover). Test the lock Program your phone w/ app to operate lock Install the cover. If any of these steps don't work you can start over. To program for different lock manufacturers and to turn on the auto lock you will need to toggle the small switches under the cover. You can also leave the cover unlocked so you don't have to remove the screws to reprogram (otherwise you have to unscrew the cover), however that means anyone can remove the cover and reprogram if they are inside your house. I really like this new lock. I had it installed in under 30 minutes. I have not decided to add the $100 upgrade yet and just use the key or Bluetooth functions. (upgrade links it to WiFi I believe). It also pairs with Kwikset smart locks (which are referred in install instructions). If you don't have a smart lock (Kwikset w/ blue light ring on outside of deadbolt) you can disregard the install instructions to touch the ring for unlock programming. A must have for kids who sometimes leave without locking the door. Don't go outside without leaving the door open, take your phone or key!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Room for Improvement

    Posted
    SmartGuy

    I have spent a lot of time researching and trying out different smart locks. I have tried the August Smart Lock and Kevo Touch-To-Open Smart Lock and Kevo Convert. Aesthetically, I prefer the Kevo design over the August design. Functionally, I prefer August for four reasons: 1. I own two homes. I would like to use one account to control the locks in both homes. The August account permits you to do so. The Kevo account allows you to control only one house. If you want to control two houses, you need to have two different accounts and sign in and out of them. 2. For remote access, each August smart lock works with a small cubic hub that plugs directly into the wall near the lock. The hubs are sold separately. August also sells a lock/hub combination. For remote access for Kevo locks, you need to purchase one Kevo Plus hub that needs to be hard-wired to to your router (and plugged into the wall with an AC cord). I prefer the small stylish August hub cubes that do not need to be hard-wired to the router. 3. August locks have an optional feature where they will automatically unlock when you are near with your phone. With the Kevo Touch-To-Open lock, you need to touch the lock or use the key fob (sold separately). With the Kevo Convert lock, you need to use either the phone app or key fob (sold separately). 4. The August app tells you when the lock is locked and unlocked manually and remotely. The Kevo app just indicates when the lock is locked and unlocked. It does not indicate whether it is done manually or remotely. August and Kevo are both good locks. It just depends on the features you are looking for.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth it

    Posted
    Colorado
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this lock for my household hoping it would make things more convenient for the 6 people going in and out the front door. It did not. The installation was simple and mechanically it works great with my existing lock. I had a lot of trouble getting my initial phone to pair with the lock. I followed instructions and looked for help online. Like an insane person I just kept repeating the same thing over and over when I couldn't find answers. After more than 10 tries, it finally paired and I had done nothing different. The reason I took this smart lock back was because it didn't make getting into the house any easier, half of the time, if not most, it made things harder. I understood this lock wouldn't auto unlock as you walked up to the door. I was ok with opening up an app and hitting a button, my phone is in my hand when I get out of the car anyway. The frustrating part was that the phone wouldn't connect to the door before I got to the door (I have an iPhone 7+). Most of the time I would find myself standing at the door trying to get a connection. On top of that, I'd often have to restart the app after waiting, which would fix the connectivity problem. This was not ok. It was easy to share a key with friends and family and they all thought it was super cool, but had the same problems. I wasn't trying to be cool, I was trying to get into my house faster and more conveniently. I took this thing back after 10+ days and got a digital passcode lock. Tapping a couple buttons when getting to the door has been much faster and easier.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Colorado,
      Thank you for your feedback, we appreciate you taking the time to share your experience so that we can improve our Kevo Convert product in the future. We do see that you've already returned your Kevo Convert, but if you have any questions we invite you to give our team a call at 1-800-327-5625. We'd be happy to recommend another lock for you to try.
      Thank you,
      Kwikset kwikset

  • Rating: 1 out of 5 stars

    Not worth it.

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This lock just was not better than digging keys out of my pocket. It connects via bluetooth which is very slow to connect, and doesnt even start trying until the app is open. So you have to dig out your phone, open the app (about 30 seconds) then try connect (30 seconds to several minutes, then open the lock, another 4-5 seconds. It is not efficient. Touch did not work, and cannot be remotely controlled without a dongle as expensive as a better lock. And it doesn't connect to any of the systems we could test. No wink, smartthings, alexa, Google, none of them even recognized that there was a device present. Pros: it does look nice, and the outer facia is whatever lock you decide to install, so you don't advertise your smart lock to the world. It was easy to install, and set up, the first time. Subsequent setups were a pain in the... It does work, the lock opens and closes. Also since you teach it what open and closed are, it knows what it's status is, even if it doesn't know if it closed in the lock, or into thin air. Wife picked this up because it was on sale, we have it a shot.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not great

    Posted
    notjustaflyoverstate
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really wanted to like this. The concept of not having to carry my keys with me and being able to unlock the door with my phone seemed like a good idea..... in theory. Unfortunately, it does not work that well in practice with this device. To start with the app is poorly designed. I have only one Kevo Lock and I still have to push a menu button on the app to get to the point of selecting my one door. Why it isn't ready to operate when the app loads is beyond me. Connecting to the lock, even when you are within 3 feet of is slow and unreliable. If you do connect and hit the unlock button, it takes another 30 seconds to a minute to re-connect before it operates. Consequently, if you want to lock the door, even though the app is still open and you haven't left the vicinity of the door, it again takes a minute or longer to connect, another 30 seconds to a minute to perform the lock function. We're to the point where 95 percent of the time we just use the key. It is faster. Perhaps if I spring for the hub, things would be better but at this point is seems like that would be throwing good money after bad. Next time, I'll go with a different brand.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    To Connect or not to connect?

    Posted
    AModernRetroJOE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Kevo Connect is great when you can get it to constantly work.Connection issues are it's only draw back and yet some of the problem has to be with the initiator(phone etc.). Easy to install. Instructions to initially pair your phone with the Kevo Connect should be highlighted as in WiFi on or off and Bluetooth on or off. It would clear up some misconceptions. There is a lot of neighbor WiFi ,Bluetooth,and satellite usage around my home. And so in the mornings or when i don't have a lot of electronics on, is when my Kevo Connect works best. The battery life is better than i expected but no where near as stated. I've replaced them once in approximately 6-7 months.Replaced with the better RAYOVAC battery. Recommend turning confirmation lights off to conserve energy. Oh and if it didn't have Bluetooth the Kevo Connect would be an improvement over regular deadbolt, simply because you can program it to lock automatically. The Kevo Connect is made very sturdy. It is good enough i bought two.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smart Lock works well, extra fee for wifi

    Posted
    corymouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This lock was an easy switch out from my Kwikset deadbolt. I had a new door and lock so there was no problem with the upgrade. The programming was pretty easy and only took about an hour to install and program. If you want the wifi anywhere version you have to pay an additional $100 for the upgrade (one time) to open the lock from anywhere remotely. Otherwise you can unlock it from your phone using the app through bluetooth only and you must be within 20-30 feet or so. The install instructions were pretty easy. You leave the outside portion of your deadbolt in place and can still use your key outside, or the knob inside. You have the option to setup automatic locking 30 seconds after unlocked, or you can leave this option off and it works as normal. When the lock gets jammed (if the door was not closed completely or something was in the way) it is easy to reset but it sends out an annoying beep as a warning. It's a great lock I just wish it didn't require the additional $100 for the wifi anywhere service.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    ZakHiFi
    • My Best Buy® Elite MemberElite Member

    Technically the lock works exactly as it says which is why I gave it at least 3 stars. It didn't get three stars because (to me) it was a bit misleading. It mentions that it works with Alexa (which is the reason I purchased) and it does but only after you purchase the "Kevo Plus" hub for another $99. I think this product is best for someone that needs to give different people access to their home. The "E-Key" seems to be the best feature but something that I won't use that often. If you're looking to advance your "smart home" it may be worth it to just use your key until you can spend a bit more on a lock. If you're going to outfit your home with 3+ Kevo locks it might make sense to get the Hub but for 1 door I don't see the value. Pros: Price is relatively cheap, very easy to install with in-app directions, looks alright, easy to use (key is still easier). Cons: It's faster to use a key, no wifi, Hub needed to communicate with Alexa.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Waste Your Money

    Posted
    StylishAbby

    This was a gift, and the giver lost the receipt, otherwise it would have gone back to the store. What a sad effort from Kwikset. After a fairly easy installation my experience has been on a steady downhill course. Says the lock is jammed when it isn't, says locked when it's not, operation is hit-or-miss even when standing in front of the door, does not work with Alexa or Siri, cannot remote operate unless you shell out an additional $99. On the rate occasions it does work, it is soooooo slow I'm out of the car, unloaded the trunk, up the steps, and have my key out before it grinds and whirrs the lock open. In my house, the answer to "How was your day?" is, "Well the lock worked". Don't waste your money - just use your key.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    EH

    Posted
    Crush
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not super impressed with this. The prices were off at the actual store and then we were led to believe by the sales associate that what we purchased came with the touch knob for the outside of the door as well as the device for the inside of the door, so were unpleasantly surprised upon getting home and discovering that the touch part was a totally different purchase. We have tried going in to buy the touch lock part for the outside since and they never have it even though the tag is up for it. All in all, not impressed that we weren't made aware when we initially purchased that what they were talking to us about wasn't actually what we were buying.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    kevo convert lock

    Posted
    bestbuyguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    i recently purchased the kwikset kevo lock conversion kit for deadbolt. i saw it in the best buy store, however it was misrepresented by being with the original keo lock (non-concersion) and did not know this until after purchase. although the lock has worked fine, there are times it will not open & the app has to be restarted multiple times. i was going to return it, however i fear i exceeded the return deadline. my advice is tonbuy the original non-conversation lock. more expensive, but worth it in my estimation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Too slow

    Posted
    Stef

    It was easy to install, but the door takes forever to unlock. I get to the door (you need to be at the door for it to work) and it takes a minute to find the lock. Then it takes another minute to unlock the door. I'm just standing outside looking stupid. It's honestly quicker to find my keys and unlock the door. You also have to buy a separate item to be able to unlock the door using your phone from anywhere. I wish I didn't purchase this item. I'm very disappointed.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hello Stef, Thank you for sharing your experience. We have a customer service team that would be happy to troubleshoot why your Kevo Convert is responding slowly. At Kwikset, we put tremendous value on the experience that our consumers have with our products - from initial purchase, to installation, to support when needed. Our products are also backed by a lifetime mechanical and finish warranty. Please contact us at 1-800-327-5625 and provide warranty case #201709225877 for more help. Thank you, Kwikset kwikset

  • Rating: 5 out of 5 stars

    Worked flawlessly!

    Posted
    Trex123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was a little skeptical when I purchased this based off of the reviews, but the install was very easy and the lock has worked every single time! I usually have my hands full when I get home from work so this has been great being able to unlock the door when I get out of my vehicle. As of the time of this review I have been using for approx 1.5 months.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    didn't work at my house

    Posted
    diamond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was hoping this would be my solutions to lost keys, and misplaced keys. The system was relatively easy to install. But....the front door at my house is apparently not hung correctly. The Kevo indicated "Jammed bolt" with each attempted use. So, it has been uninstalled, and returned. I have the skill set to install the Kevo, but NOT the front door. Disappointed

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    HSTulsa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Absolutely the worst electronic lock I have ever owned. The 10 year old pinpad kwickset lock far far more reliable, think about that. This garbage doesn’t automatically lock why? Oten reports locked or unlocked from the app after it connects and well it isn’t correct. I need to know when it says locked it’s locked! From 3 feet away it may say it locked or unlocked but it doesn’t do either.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Smartlock

    Posted
    Jbadawg1017
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We installed this in a rental property and it has worked pretty well. My only issue is that the bluetooth can be slightly tempermental - the issue is having tounphone too close to the lock and it thinks you are inside and will not unlock. Easy to deal with it is just counterintuitive to think to step away from the lock when you are first using/setting things up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    works well

    Posted
    Covfefe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    finally installed this Kevo "convert" lock. Was easy to install physically, but the software\app part of it took a little research, trial, and error. For example, it failed multiple times when i tried to associate the lock with my account. On a positive note, the app works well on older iphone models such as iphone4, 6, & 8.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Upgrade for existing deadbolt

    Posted
    SmilesNewTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This makes the device convenient to check the status of the lock without getting out of bed; using bluetooth. There was a step missed in the instructions on how to pull the batteries compartment out, but the process was simple. The app is user friendly. The only downside to me is that a separate device (1 time purchase) is needed to access via wifi.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good lock, wrong one

    Posted
    AC33
    • My Best Buy® Elite Plus MemberElite Plus Member

    seems to be a decent lock, got it installed but when I contacted my home security service vivint, they indicated that it wasn't a Zwave lock and wouldn't connect. When the description said connection type:wireless...I assumed (wrongly) that it was zwave compatible..nope it's not

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent lock, slow to connect

    Posted
    Anne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wasn't a bad idea, I definitely love having access to my locks to make sure they're closed. Having digital keys I can give out was nice also. But the lock was slow to connect (if at all) and was only available if I was nearby. I'd rather spring for the more expensive one that connects to my wifi for away from home use.

    I would recommend this to a friend