Customer Ratings & Reviews

This has been a great laptop for the money. Using it at work and have really liked the power it has.

The specs on this computer are excellent compared to what's currently available at this level. The hardware itself merits five stars so far and currently works fast and well. One of the only 2-in-1s with an i7, 16gb, and Nvidia dedicated graphics. However Lenovo ships it with enough junk software and out-of-date drivers that the computer had several frustrating operating problems at first. It took the Geek Squad and I spending several hours over two days cleaning and updating to fix. I came very close to returning the computer after the first day remoting with the Geek Squad was unsuccessful. But I tried a second day remoting with them until the persistent troubles were addressed. This is not a Geek Squad plug, and they were not perfect, but do get points for persistence. Details below for the benefit of others. One particularly bad problem was that when plugged into Lenovo's proprietary docking station, which is designed for this very unit, the computer would not reboot, instead freezing when rebooted, requiring unplugging the docking station and then doing a hard reboot. The Geek Squad did all sorts of things that made the unit work faster but still couldn't fix this docking station reboot issue. Ultimately, after all sorts of other cleaning and updates, I suggested to Geek Squad reinstalling the USB drivers for the keyboard and mouse. That final step fixed the reboot issue. But these were not obscure pieces of equipment. They were both standard Logitech items that work fine on my other computers, such as Dells and another Lenovo Thinkpad that isn't 2-in-1. I also tested a Microsoft USB keyboard to make sure it wasn't a Logitech thing, and sure enough the Microsoft keyboard also didn't work. Lenovo should address these problems immediately in both its computer and the related proprietary docking station. I noticed that reviews of the docking station show other folks are having trouble with the docking station on related Lenovo computers and returning. Probably these folks just assumed the docking station doesn't work rather than spending several hours over two days with the Geek Squad trying different things to find solutions. As for Geek Squad itself I also give them a 4 star. It would have been 5 star except for one very frustrating thing. On the first day I ran out of time and so had to resume the next day. But the next day the first intake person had no ability to pick up where the specialist left off the day before, and the new specialist also had to start from scratch, so I lost nearly another hour watching two people on the second day repeat everything done on the first day. Since all of this occurs by chat, the Geek Squad should have been able to read what happened the day before and pick up from there rather than starting over. I hope this review helps others, and leads to Best Buy, Lenovo and Geek Squad making appropriate improvements. I've been using computers for years, never had a problem like thIs, never needed Geek Squad for any other computer, and was very persistent here. The typical buyer lacks the time and energy to go through all these steps, and should not have to with any computer, let alone a premium product.