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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 300 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the Flex 5 13" 2-in-1 Chromebook for its ease of use, touchscreen functionality, and affordable price. Positive feedback also highlights its performance, compact size, and lightweight design, making it suitable for portability. However, some users express concerns regarding the battery life and limited RAM. The storage capacity is also mentioned as an area needing improvement by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 300 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Flex

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Lenovo Chromebook that I have used so far. It has been awesome for general internet use, photo editing, video calling and viewing spreadsheets with up to 3000 rows. We also have a Lenovo Chromebook with a Mediatek MT8183 and this is a better machine in every single way.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fits m.2 2242 ssd, Best Value Chromebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice I’ve made as far as chromebooks. So I picked this up open box for $94 not thinking much of it since it has 32gb storage. I take off the back panel and there it is, a pcie slot that fits m.2 2242 ssd. I quickly order a $20 256gb m.2 ssd from Amazon, I flash the recovery onto a thumb drive then popped the 256gb drive in. This thing is blazing fast now with way more storage.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook, model number 82M70000US. This model ships with a 32GB eMMC 5.1 solid state hard drive installed. The maximum storage capacity that this model configuration can support is: One drive, up to 512GB M.2 2242 SSD or 64GB eMMC 5.1 storage card. There is one M.2 2242 PCIe Gen 3x4 slot, supports M.2 2242 SSD or eMMC storage card (PCIe 1x1). We recommend you consult with your certified technician about your storage upgrade options. We are pleased to hear that the Lenovo Flex 5 13 Chromebook is working out so well for you. Lenovo

  • Rated 5 out of 5 stars

    My new Lenovo Chromebook rocks!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Chromebook is a great addition to my MacBook Pro and Windows HP iCore5 15.6” laptops. Have been stunned by the quality of this 13” Lenovo. Battery life is outstanding. Guessing the heritage of the old good IBM hardware hasn’t been wasted. Will be definitely looking more into Lenovo’s products for my computer gear in the future. My recommendation, opt also for the higher resolution. It does make a huge difference!! Regardless simple browsing internet or experiencing more advanced tasks. Very pleased and satisfied. Highly recommended!!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the features and performance of the Chromebook Flex 5 13 meets your computing needs so well. Lenovo

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a chrome book so far so good. Its light and thin touch screen and flips 360

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the features and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good for school and art

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bout this for school but then i slowly started to use it for art and it is great!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Best deal for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Chromebook. For me it’s the best deal for the price. I upgraded the storage to 256 GB for $20. This little Chromebook have everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HappyinHarlem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were absolutely great, neat very helpful in helping me choose the best place for my TV and with the installation of my other TV. The service rep. At the store was excellent, she was professional knew what I needed before I did regarding my building request for a COI and had it ready fast. Looking forward to buying the sonos Arc sound bar, I hope I can have the same people help me to complete this project.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my laptop! It is good to get my things done for college.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the features and performance of the Lenovo Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Great as a chromebook and a dual Linux machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good little machine dual booting Linux and even gaming runs fallout 3 and such just fine couldn’t be happier snagging this open box for so cheap

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lenovo Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the keys popped off after a little over a month of use, given as a Christmas present. Supposedly still under warranty Lenovo wouldn’t replace or fix for free, wouldn’t recommend Lenovo for lack of customer service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Some times even a blind squirrel finds a nut.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I told my grandsons that when they get to Jr High School I would make sure they each got a new computer to use for school. So my grandson was over and his school requires the students to have a touch screen Chrome Book next year for class work. we went shopping to find one that would be comfortable to carry and stow at school. Low and behold we found one at Best Buy that he feel in love with. It can be used as a tablet or a laptop. we got it at a really great price. The icing on the cake, after we got it outside it turns out it is his favorite color blue.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook for your grandson. We are pleased to hear that the features and performance of the Flex 5 13 Chromebook meets your grandson's computing needs so well. Lenovo

  • Pros mentioned:
    Ease of use, Performance, Touch screen

    Rated 5 out of 5 stars

    My chrome from Lenevo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer so easy to use and its very light. It even has a touch screen and it converts into an tablet. I love how fast it jumps from page to page. Definitely recommend

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the ease of use, features and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Pros mentioned:
    Performance, Speed, Touch screen

    Rated 5 out of 5 stars

    Outstanding Chromebook!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Chromebook! We’ve been quite pleased with the size, battery life, touch screen, and processor speed. It’s perfect for web browsing and watching movies!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the features and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    I lover it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to used, nice size screen is clear just perfect for my kids

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    NIce chromebook. Wish battery lasted longer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall nice chromebook. This is my second one. First one was a Toshiba which lasted almost seven years before updates ran out. Best Buy version does not come with backlit keyboard or Intel i3 chip but it still performs very well. Flip feature to use as a tablet is nice too and works well. The battery life is disappointing however. Lenovo claims a 10 hr battery life but no way does it last that long. The battery drains quickly even while just browsing the web or checking emails etc. If i had needed it for all day usage or watching a lot of videos etc, i probably would have had to return for a different chromebook but it is okay for my casual usage. Lenovo's tips for extending the battery life do not help much. The battery is just not a workhorse and drains quickly. Other than the battery issue, it is good looking with a nice size and great flip feature. Speakers have good sound, trackpad works well and keyboard is good for typing.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook, model number 82M70000US. This model configuration ships with a Integrated 51Wh, Lithium-Polymer Battery, which is Google power load tested to deliver up to 10 hours of battery life, depending on the work the Chromebook is performing. The best way to extend battery life of a Chromebook is to first turn down the screen brightness. Here is a link to some more tips for extending battery life on a Chromebook, if you continue to have less than expected battery life after trying these tips, we recommend you contact Lenovo Tech Support for Chromebooks at: 800-426-7378:  https://support.lenovo.com/us/en/solutions/ht103180-easy-ways-to-extend-your-chromebooks-battery-life Lenovo

  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Number 1

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture fast startup easy to use touchscreen is excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Solid Chromebook

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is exactly what I was looking for, in that it is as advertised. If you're looking to buy a smaller device for occasional use, you can't go wrong at this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice device with fair battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using chromebooks for years and this one is above average. I do wish it had a backlit keyboard but you can't find that as this price range. This Chromebook is fast, the screen is very nice and the speakers are decent. My only gripe is that the battery doesn't last nearly as long as my other Chromebooks. The bottom lines is that this is a good value for the price.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook, model number 82M70000US. This model configuration ships with a Integrated 51Wh, Lithium-Polymer Battery, which within this model configuration, has a Google power load test: of 10 hrs., battery life, depending on the work the device is performing. Here is a link to some tips for extending battery life within a Chromebook:  https://cbookreviewguide.com/chromebook-blog/improve-chromebook-battery-life/ Lenovo

  • Rated 5 out of 5 stars

    Replaced my MacBook with this - Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first chromebook after my MacBook prematurely died. I realized I didn’t NEED all the bells and whistles macs come with (not to mention the high price), and just needed something for online classes and internet. Most chromebooks have this weird feature where as you tilt the laptop screen forward or back, the colors fade or become stronger - this one doesn’t have that which I love. Strong colors and contrast that pops no matter what the screen angle. That other screen color feature on most other chromebooks is just bizarre and makes the whole screen appear washed out all the time, it’s terrible. I didn’t realize that chromebooks can store your documents so as you go from chromebook to chromebook you don’t need an external hard drive, that parts cool. But for the money, and if you don’t need all the bells and whistles - this machines awesome.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Chromebook Flex 5 13. We are pleased to hear that the Chromebook Flex 5 13 meets your computing needs so well. Lenovo

  • Pros mentioned:
    Ease of use, Speed, Touch screen

    Rated 5 out of 5 stars

    Great option for a chromebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little chromebook. If you need something for just quick browsing and light work this is a great option. The touch screen works really well too. So far I am impressed with the speed and ease of use.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the features and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

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