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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 65 reviews

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74%
would recommend
to a friend

Customers are saying

Customers frequently mention the laptop's light weight and strong performance as significant advantages. However, some users experienced issues with screen quality, including flickering and color inconsistencies, and others reported problems with the hard drive and battery life. The SSD was also a positive feature for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 65 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    Pretty good, but has its quirks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this laptop for about 2 months now. Overall I am pleased with it. It has good battery life, good screen definition, pretty quick... lightweight... portable... etc. However, it has several quirks. Transitioning back and forth between tablet and laptop mode freezes the computer sometimes. In these instances, the mouse disappears, and the keyboard inactivates as if its stuck between both modes. Sometimes the wifi goes out, and it requires a restart to bring it back to normal. In every one of its issues, a simple shut down, restart remediates the problem. I would buy again though. Still worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ssd, Weight
    Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Thought is was going to be a good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop mostly because it has the screen size I wanted along with SSD and light weight. It was a refurb so I thought there may be cosmetic issues but it looked brand new, screen, keys, and case. Unfortunately the screen started to pixelate after about a week. Seemed like it was a driver issue but I opted just to return it and look for something else. No problems as far as the return process.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Hard drive

    Rated 4 out of 5 stars

    Great once i got a working one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the first one being a dud and not having a working harddrive but once I got issued a replacement there was no issue so far with the new one runs smoothly and am currently enjoying using it

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Ssd
    Cons mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Good laptop but screen is too small for 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a very good laptop, but the 4K resolution is rather useless on a 13 inch screen. When viewed at full resolution I need a magnifying glass to read text, so I don't run it any higher then 1080p. The Core i7 and solid state drive make this a quick laptop

    I would recommend this to a friend
  • Pros mentioned:
    Ssd, Weight

    Rated 4 out of 5 stars

    portable, thin, good battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is light weight. It has SSD drive so it bootsup in seconds. Great resolution. Its only drawback is that the touch screen lags (compared to iPad)

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great light and powerful laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very easy to handle. Lightweight and looks good. Battery could be better. But some tweaking can make the battery last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    This laptop is a lightweight powerhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop; it is light, powerful, and quick! The only thing I do not like is the touchpad because I am used to the ThinkPad pointing stick. However, the fact that it is touchscreen makes up for this. All around great laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    A great price for a great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you are those kind of people who doesn't care about the fancy box or the nice cellophane, wel this is a great opportunity for you. The laptop is fast, light versatile. The downside is that when I use Chrome to browse the web, the pages seems to load slower than my macbook air that comes with an i5 processor and only 4GB of ram.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Terrific Buy!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was shipped promptly and looks brand new; like it had never been used. My initial setup worked flawlessly and then the wireless network card "stopped working" with an error message stating that it could not be found. I figured I'd have to return it for a refund, but I let the Geek Squad guy have a look. Turns out there was some kind of glitch between the pre-installed McAfee software trial and the network adapter. He asked if it would be ok to remove McAfee and fixed it while I waited. Once that was done, the laptop works flawlessly. If not for this minor hiccup, I would have given this 5 stars. It looks and runs like new and is half the price of a new one. I'm happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised by the condition of this laptop. There are no marks or anything to make me think that it is refurbished. I may have gotten lucky, but this was a great bang for my buck and I am very pleased with my purchase. Also, knowing if there is anything wrong with it Best Buy is very lenient with returns. That made this purchase much easier. Overall, great product and better than expected!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Laptop for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great deal for my college uses.Very fast and lightweight perfect for carrying around campus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Nice 2-in-1 laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so go, 1st time purchasing a refurbished item. Decent laptop, very fast, great screen resolution, battery lasts a little over 6 hours. Only downside is the small hard drive and no DVD. Challenges loading certain apps. Like the 2-in-1 options (rotating and flipping keyboard, flat like a tablet). Lenovo 2-in-1s are a great option for mobile computing. Only down for me is Windows 8, not a fan of this OS and it's very hard to find a new laptop without it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    good at refurbished price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the flexibility of the Yoga design of flipping to different shapes. Screen resolution is great. Hoping that upcoming Windows 10 solves the scaling problems (some apps very small to read). Wish it had more battery life at a good screen brightness (almost max) because I'm getting only about 4-5 hours. But the rest of the machine is nice enough that I'll live with that. Chose this instead of the new Yoga 3 pro because that box seems to have performance problems with the new M-core chip. Geek Squad says the networking stopping issue is a Windows problem. When network stops, I uninstall the network driver and restart the computer to get it back again, and it works.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 4 out of 5 stars

    Great once i got a working one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    problematic when I got the first one with a harddrive error but once I got a stable one worked much better

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    professional powerful machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mostly for school, studying in IT and software development. So I needed some crunch power. When not studying, normal every day use is a breez . When I finish my degree, I feel fully confident to take it into the professional world with me. It's form is on par with its performance .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read some reviews and was a little skeptical since I purchased a refurbished item, however, it works great. Many great features. I use it as a tablet to read, stand to read recipes and cook, and homework for school. Appearance is great too. If it wasn't for the refurbished barcode on the underside, this would pass for a new item.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast....atable ánd light ......excellent product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished B?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would have been good to know the rating before purchase. I may end up returning it. It can't handle working multiple apps.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've now had this computer for over a month. I was a bit apprehensive as some of the reviews were great and some terrible. I can say that I've had a great experience with it so far. The tablet mode is a bit unwieldy, but thats because I opted for the larger size (13.3). As a laptop, its tiny and LIGHT. I also like tent mode (or whatever its called). I sit it down on the kitchen table and my kids watch videos. The sound is pretty great. I mostly use it for work and it has performed like a champ

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Very light and thin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great laptop. Thin and light. It has Windows 10 installed.

    I would recommend this to a friend
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