Customer Ratings & Reviews

This is my first go at a smart lock and I'm thoroughly impressed. Easy installation. Simple setup instructions and operation. Being able to open the door with a single touch or smart key like the hotels is amazing. If you have a security camera setup, letting people in remotely is a plus. The option of four very sleek colors is a plus. User friendly and very minimalist is ideal for a lot of smart home owners. The future is looking bright and looking forward to seeing what other products Level will have to offer!

This is a fantastic little lock if you can stomach the slightly higher than other lock price. Let’s start with the basics: the lock feels solid upon unboxing, and I didn’t notice any issues with the overall build quality. We chose the matte black version and it looks great with our current hardware around the house. Moving to the install, it’s pretty smooth and easy to do if you have a couple of tools. The lock does take a CR2 battery that is placed inside the lock itself. Even if you haven’t installed a lock previously, the instructions are clear and it’s a simple process overall. Now, for the lock’s actual use. First off, you should know there are multiple ways to unlock the lock: via an NFC card, an app, physical keys, and an interesting fencing option that allows you to map out a perimeter to automatically control unlocking and locking the door when you get inside that perimeter. Every single unlock function worked for me, with a few caveats. The first major one is that while you can allow specific access to different people via the app, you can’t control absolute details of this access (say, only allowing access on specific days of the week or specific time frames), which other locks can do. Also, details of when the lock is unlocked/locked are accessible via the app, but only the last 20 entries (at least at the time of testing), which for me isn’t an issue, but if you’re in and out many days it may be hard to keep up. The only real downside, it seems, is if you don’t have a few different Apple devices around it may be a bit harder to utilize all the features, as these are necessary to control some features when outside of the home. But, those few gripes aside, you’re in for a treat of a unlock experience should you decide to purchase a Level Touch. I hope to add another to our main backdoor to get the full experience in the near future.

This smart lock took me about 15 minutes to install, setup, and clean up! Super easy to get this one on the door and configured to your phone. My daughter loves not having to carry her key around anymore! This lock is perfect to prevent lock outs, open the door for friends and family, and even to allow access to the cleaning company when you are not home! I would pick this lock again in a heartbeat!

This lock is great when it works.... which is only like 10% of the time. I will say locking it is no problem. In fact it's super easy to lock the door on accident or even engage the lock by accident when the door is open. It hardly ever works when I go to unlock it. We've had this lock for months and I have hated it the entire time. It unlocked properly for about a week and then i had to constantly use the app to unlock it. We reset the app a few times too in case repairing it would help, which it didn't.

I really like this lock. I like the fact that it's NOT internet connected. It uses Bluetooth and has some really nice proximity features, like auto unlock when you're nearby. I also like the touch to unlock feature. It's super easy to add people, and it looks great and works great.

Smart home products like smart locks are support to make your life easier and be intuitive. Unfortunately this product is neither. All but once has my lock failed to unlock by coming home and “tapping” it. Every time I have to open the app (it’s running in the background with background app refresh enabled and location set to always) before the “tap” feature works. Quick note on the tap feature, most would consider a tap to be just that a .5 second tap, but Level’s version of tap is hold your finger on the lock for 2 seconds… I am also really not a fan of how defined the use of this lock and app is. You cannot change the geofence size, so if you live in an apartment complex hope you can get to your unit in time, a 200m geofence is quite large. The ability to only use the tap to unlock within a couple minutes of entering the geofence and then not again until you leave and return is quite dumb, so if you leave your house without leaving the geofence you have to unlock your door using another method other than tap… given that the NFC cards are flakey at best and how long it takes the app or HomeKit to unlock the lock it is easier and quicker to use the physical key which defeats the purpose of a smart lock. I really want to like this lock, it is well engineered and looks nice. But it lacks in features, the features is does have are unreliable or gimped, and if the cylinder even slightly rubs against the door frame (like most locks do) then it will constantly complain about being jammed. This product has so much potential but I feel that without some reliability improvements, software updates, and new features this lock will continue to fall short of what is to be expected from a $300+ lock (level touch). Last thing, this lock has a NFC reader built in, it is practicaly begging for Apple Homekey support, but alas this is not a feature…

Constant worry if lock is actually locked or not will be a routine thing. This lock will constantly lose connection to the home base. It will not respond when cold. I really was excited for this lock since it is the first lock with Apple features but it really isn't ready for public release. Be prepared to constantly fight the lock for connectivity, lock properly, and constant random notifications.

Smart this and that are so commonly advertised now I kind of got numb. However, I ended up giving it a try and I'm a convert. The Level looks like a regular lock, meaning no forced futuristic aesthetic that screams "hack me!" Installs just like any door lock, and feels solid. But the smart capability means once you set up the lock on the app, you can use your key, the app, or just the touch of your finger, to lock/unlock. Extremely convenient and you can create guest passes if you've got family/friends coming over so that you don't have to leave a physical key floating around.

First off, I realize that this might not be important to a lot of people, but I really like how the Level Smart Lock looks. I wasn’t interested in a keypad that looked like I was trying to log into a bank vault, it just looks like a regular door lock which is great. An additional benefit some home insurance companies are giving discounts if you have a smart lock which lowers the price even more. As far as installation goes, I decided to do it myself. It took longer than I care to admit (I had to watch a video) but I’m also not a handy guy around the house. Once the lock was installed, the app was easy to sync to the lock and I was done. There are a variety of ways to get into the house which is convenient, and I can give access information to friends when I go out of town. If you decide to buy the Smart Lock, which I highly recommend, you’re not going to disappointed.

So far we love this Level Touch Lock, I wish they warmed me when the battery going to die

Cleanest design for a smart lock, definitely worth the price.

Great idea. Unreliable. I can’t even tell you how many times I’ve had to go in through my garage because the lock is unresponsive. Level Support is absolutely abysmal. One of the worst I’ve ever encountered. Can’t fix the problem, won’t return calls, won’t honor warranty. They’ve wasted literally hours of my time.

I got two Level locks and could not be more disappointed. Despite claiming HomeKit compatibility, locking and unlocking via Home app takes upwards of 30 seconds if it works at all. The touch functionality also doesnt trigger when you want it to, but does trigger as you’re turning the key in the lock because you’re fed up waiting for the app to do anything. The only good thing about this lock is that it looks nice. Functionally, it is a disaster and enormous waste of money.

This lock is so smooth. It fit perfectly in my existing setup and offers so much amazing technology within it. Definitely going to be buying more for my other doors soon!

The install was easy and quick. The app is well designed and it was really easy to add my family to the access. I would recommend this to anybody looking for a smart lock!

I was a little nervous about installing this but after downloading the app, there's some nice visuals that walk you thru the process and it's honestly painless - I have some experience with installing "dumb" locks and I have some experience with smart locks, having previously owned a Schlage Sense, but I was excited to try this out because the Schlage was honestly a pain to install and remove when moving. Nonetheless, got everything installed and I was "calibrating the lock" when I discovered the first flaw. The motor is not powerful enough to turn the deadbolt if there's even the slightest bit of resistance. In other words, in my apartment, it's new construction and the buildings settled some since then so you have to give the door a little extra push with this lock - a normal lock the deadbolt engages in a way where this isn't necessary because the force of you manipulating the deadbolt with a key just means you give the lock a little more wrist action and it fixes itself. So after discovering this flaw I found that the lock works - in the sense of - there's a longer and shorter deadbolt bit and the default one engaged in a way where the door was successfully locking just not via the app. So already I was tossing up the idea of - okay it comes with a key, but then it's like that kills the whole smart lock concept completely and a dumb lock is significantly cheaper than this $300+ one. So I decide to go ahead and take it down and I go to unlock the door when the door refuses to open. I quickly discovered a severe second flaw with this lock. The deadbolt is essentially a twist on/twist off and it houses the battery and there's a little spring in there - so essentially you push down and rotate the piece with the Level logo and essentially that "locks" the battery in place; however, somehow the battery and the cage sprang out and the battery lodged itself in between the lock and the door frame - so effectively I was locked inside my apartment. On the third floor. My only way in/out. So trying not to panic I thought fast and started disassembling the lock - it DOES seem like some thought was put into this as the motor piece can be removed from the deadbolt - however third flaw, there's no way to "grip" or "grab" the motor piece once you unscrew it as everything is really tight in that little door cut out hole. So after about 30 minutes of using a screw driver to try to push the battery back into the deadbolt and it popping out because of the spring, I finally wedged the screw driver into the door frame and used a putty knife to push the battery the other way and eventually the door popped open and I immediately removed this lock. I say all that to say I was very fortunate that this happened while I was inside. Had this happened when you're outside (especially in my scenario, third floor only entry/exit) you would've likely had to break the door down to gain entry because even with the key the issue was not the deadbolt itself - it was actually disabled -it was the battery got caught half in the deadbolt half in the door frame and there's just enough of a gap where this really could've been a lot worse. For reference the cap that attaches into the end of the battery is a magnet and that part was also lodged into the part of the frame where the deadbolt engages which is the other reason the door got jammed the way it did. I reached out to support to see if this is a defect or if they'd be willing to replace the lock, but we'll wait and see what happens. Brief note from using the app - the lock/unlock functionality is not very intuitive. I kept looking for how you use your phone to send the command (it turns out you press and hold on the Level logo) - after a while a popup came up informing me of that. Similarly, there's no clear instructions on how to program the NFC cards and I finally figured out lay it on the counter and touch the phone to it but it was very picky about how - i.e. when I tapped the phone on it sideways I got a popup about a bad read. Maybe putting a little icon on these to indicate this would be nice. In summary, it is a quality product as evidenced by the build quality -- there's definitely some areas of improvement so I give it fair marks for value and it was easy to install although there's some work that can be done in the app and with evaluating some of these flaws so fair marks for that. Considering I got locked inside my apartment, obviously wouldn't recommend it to my friend.

The proximity access (sole reason for this purchase) does not work. I have to stand at my door for minutes and it work register I’m there. I have to take my phone out and hold to unlock. Also my bedroom is right above the door so randomly I’ll get notifications about the door u locking and locking. All day and night.

This is a $300 deadbolt. I have an iPhone 14 Pro Max. I just had to use the physical key.

This looks so perfect, but it's not Google/Nest Compatible :(