Customer Ratings & Reviews
- Model:
- MSER1590S
- SKU:
- 10116298
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Watch out - Product Specifications Differ From Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product specifications on site state microwave is 1250W. Verified wattage with Best Buy customer service when ordered microwave . Picked up microwave at store. Box stated 1200W. Contacted Best Buy regarding issue. Best Buy employees stated manufacturer supplies information to website. Best Buy should confirm product specifications are correct before information is on Best Buy site and immediately revise information if it is incorrect. Disappointed with experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this LG Microwave (MSER1590S) model to our attention. We understand how important accurate product specifications are when making a purchase. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. In the meantime, if you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. This unit is designed for powerful and efficient cooking, and we'd like to look into this further for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to review the details and provide any clarification. We appreciate your time and patience. ^Juvy
Bestbuy sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sucks with their customer service. The item I purchased had a mechanical issue when I took to store they opened the items from the box and called the manager because there was a small scratch on the item. They refused to refund and didn't even help box the item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Moe, thank you for sharing your experience with us. We understand the situation t can be when a newly purchased item like the MSER1590S microwave doesn’t meet expectations, and the return process doesn’t go as smoothly as hoped.
While we don’t manage Best Buy’s store policies, we recommend reviewing their Return & Exchange Policy for more clarity on how they handle appliance returns, especially regarding cosmetic damage and restocking fees. You may contact Best Buy's Customer service 1 (888) 237-8289.
If you ever need assistance with your LG product directly, feel free to send us a DM at @LGUSSupport. We’re here to help with product support, troubleshooting, and warranty guidance. -Avril
Eh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks slick and buttons are nice but it was LOUD and rattling. Also it nuked stuff quick but sometimes not for the better. Be careful with sensitive products. Ended up returning it; wasn't for us
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nich. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We’re happy you liked the sleek design and button features, but we understand your concern about the noise and the uneven heating performance, especially regarding sensitive products. We strive to provide top-notch products exceeding our customers' needs and expectations.
To improve performance, we recommend placing the microwave on a flat surface to minimize rattling and vibration. If you decide to give it another try, adjusting the power settings for more delicate items might help with more even heating. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721.
Please send us a private message on social media @LGUSSupport if you want further assistance or have more questions. We want to ensure that any concerns you have are fully addressed. ^Juvy
LG is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any LG Microwave that has the open button flush like this one breaks within 2 years. I am on my second microwave (I thought the first was a fluke) this model and again it broke. LG should be taxed for creating horrible products that end up at the dump.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand your frustration with the issues you've encountered, and we appreciate your candid feedback. We strive to provide reliable,high-quality products exceeding our customer's needs and expectations. To address your concerns, we recommend checking if there are any visible obstructions around the door that could be affecting its operation. Sometimes, small debris can interfere with the mechanism. Additionally, ensuring the microwave is placed on a stable surface can help prevent any unnecessary stress on the door. We’d love to assist you further and explore possible solutions. Please send us a private message on social media @LGUSSupport. We're dedicated to helping you find a resolution. Thank you for your patience, and we look forward to connecting with you. ^Juvy
