Customer Ratings & Reviews
- Model:
- LMV1764ST
- SKU:
- 6413172
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, size, and affordable price of the 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean. Many also praise its heating speed and sleek design, noting that it looks great in their kitchens. However, some customers have reported issues with the fan noise level, the lack of a timer, and occasional problems with the light and display. The door's closing mechanism also received some negative feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Light
Dead less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave lasted 1y 9m and it now light turns off and on, turntable stopped working, and it will not heat up things.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Melanie. Thank you for sharing your experience with the LG Microwave (LMV1764ST) model. We understand your concern about unit's multiple issues after a relatively short period of use. We strive to provide durable, reliable, top-notch products exceeding our customer's needs. For help, ensure that the microwave is properly plugged in and that there are no issues with the power outlet. Verify that the turntable is properly seated and that nothing is obstructing its movement. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. Since the microwave is experiencing multiple issues and is beyond the typical warranty period, please send us a private message on social media @LGUSSupport. We can assist you in exploring options for repair or replacement, and help ensure you get the support you need. ^Juvy
Damaged microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the microwave with damage.There was a dent on the stainlless below the controls.
I would recommend this to a friendMicrowave door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just average - door latch sounds like it will not last
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave I purchased was one of only ones in stock at the time waiting 10-14 days wasn't an option at the time...The microwave works fine thou, def on the cheaper made side .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there.We appreciate your feedback regarding your LG microwave. We're sorry to hear about the inconvenience caused by the limited availability of stock at the time of your purchase. We understand that waiting 10–14 days was not an option for you, and we appreciate your understanding. We value your feedback and take it seriously as we continuously strive to improve our products and meet our customers' expectations. If you have any specific issues or questions about the microwave, please let us know. We're just a message away on Facebook or X at @LGUSSupport, ready to accommodate you. `Alice
Below average
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just very basic with below average performance. Didn't expect LG to produce such average product in 2022. The heating is not consistent, 30 sec warm up for same food with same temp ends up with different results. The vent suction is very average too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Fewer options than prior model.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit old LG installation hardware, so that’s a olus
I would recommend this to a friendLED Display Stopped Working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this particular model because at the time, it was the only one available. The microwave itself continues to work after 2 years. However, the LED display only worked for 15 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for reaching out. Hopefully you were able to get the repair schedule and your LG - 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean - Stainless steel is fully functional again. But should you have any additional concerns please feel free to send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
- Cons mentioned:Noise level
Noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months old and making a loud noise sounds like it’s coming apart Can’t be returned after the first month
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, HarryS. Thanks for sharing your rating and review with us and the community. We apologize for the inconvenience you are experiencing with your LG microwave. We understand that a loud noise and the feeling that it sounds like it is coming apart can be concerning. We would like to assist you in resolving this issue. But first, you can try and follow the guides on this link: https://www.lg.com/us/support/help-library/noises-microwave--20152329269153 and if the issue still persists, please reach out to us via Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do. ^Dan
- Cons mentioned:Noise level
Very loud, not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The air filters don't stay in place, they suddenly fall out; the unit is the loudest microwave I've ever heard - obnoxious. I would not recommend it. Don't like the way it mounted either!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
LG 1,000 watt
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, we had just over 2 years before we had our fist issue with this unit. We now have the number display flickering and have to have it replaced. This unit is only 1,000 watt VS 1,100 what’s for our original one. So not as powerful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to help you with troubleshooting or getting this repaired, however we need to move to a platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter, using @LGUSSupport, #VOC in your first message, your contact info and we will review your case and do everything in our power to expedite a resolution for you. Thanks. ^Jennifer
Pay the extra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love LG but this microwave is lacking in so many areas. The defrost doesn’t work at all and it doesn’t have a lot of the conveniences our frigidair did that we got for around the same price wishing we would have saved up and got the better microwave
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average microwave. Sleek looking and display is bright.
No, I would not recommend this to a friend- Cons mentioned:Display
Lasted 11 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display died within 1 year. I waited to file a warranty claim not knowing it was at a year old and wont be covered. Junk
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Drew! We'd love to take a second look at our options with your microwave! Please reach out to us with the link below, and we'll see what's going on. https://www.lg.com/us/support/contact ^Ian
Microwave is junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk. Digital number board flashes after 1 year ended. Barely used. Best Buy won't repair as beyond cost of item to repair - in other words the circuit board is faulting. LG won't do anything as in May it was a year old. Regret and won't purchase LG again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! We understand the issue with your LG LMV1764ST microwave. It’s important to know when a product malfunctions, especially after limited use. The flashing digital board suggests a potential circuit board issue, which should be addressed by our service team. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-range-troubleshooting-an-oven-that-is-not-heating--20150483199358
Please send us a private message on Social Media @LGUSSupport with your details. Although your warranty has expired, we’d like to explore any possible solutions or options for you. We appreciate your feedback and are here to assist you. —Avril
- Cons mentioned:Noise level
Noisy wheels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheels under the rotator plate makes a rumbling noise, quite annoying.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ReginaldD. We highly appreciate your honest feedback regarding your experience on your LG Microwave (LMV1764ST) model. We understand how frustrating it can be when a product doesn't meet your expectations, especially when it becomes an annoyance in your daily routine. lease be assured that this is not the experience we want you to have with our products. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/noises-microwave--20152329269153. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
LG 1.7CuFT microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door of the microwave is creating lot of noise while opening and closing the door. I am sorry and I am not convinced that i made the right decision. I had samsung previously and now I bought LG, which I am unhappy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. Here's a link that would help you regarding the noise of the microwave [https://www.lg.com/us/support/help-library/noises-microwave-CT00000303-20152329269153]. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
- Cons mentioned:Timer
LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this microwave 1 star because it didn't have a timer on it and the vent doesn’t do anything for the steam. And it was damaged when I opened it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Quality of Microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this unit for 2 years and 8 months. The unit will not heat, assuming a transformer issue because of the electric burning smell. Contacted LG repair/service cost $400.00...unit cost $250.00...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joe. Thank you for sharing your experience with the LG Microwave (LMV1764ST) model. We understand your concern about your unit stop heating, especially after only 2 years and 8 months of use. The electric burning smell and the potential transformer issue definitely sound concerning. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here’s what we recommend: If you haven’t already, please double-check to see if your microwave is still under warranty. Some parts, like the transformer, might still be covered under a limited warranty. If you’d like, we can assist in escalating this issue for you. Sometimes there may be ways to reduce repair costs depending on your situation.
Please reach out to us via private message on social media @LGUSSupport with the details of your warranty and service request, and we’ll be happy to assist further. We’ll work with you to explore solutions, whether it’s warranty coverage or alternative repair options.
We appreciate your patience and feedback, and we’re here to ensure we help you resolve this issue in the best way possible. ^Juvy
Broken handle
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 13 months the handle broke off without any warnings. Looks like the plastic on the inside couldn't handle the heat from the oven/stove. Luckily best buy is replacing the whole thing with
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christine. Thank you for taking the time to share your experience with us. We understand understand your concern about the parts of your unit, like the handle on your LG Microwave (LMV1764ST) model, break without warning. We aim to provide top-notch products and excellent services and ensure a smooth experience. It’s great to hear that Best Buy is replacing the unit for you. If you encounter any further concerns with your new unit, we recommend checking the interior of the microwave to ensure nothing else is affecting the components.
If you ever need further support or troubleshooting down the line, please don’t hesitate to reach out. You can always send us a private message on social media @LGUSSupport, and we’ll be happy to assist you.
We appreciate your feedback, and we’re here to help however we can. ^Juvy
LG microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to a low cost unit to match our existing kitchen appliances. This appliance met the price target we were after, however it is not rich with options. The overhead light is very dim, not great for cooking. It should have high/low option.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette