Customer Ratings & Reviews
- Model:
- LMV1831ST
- SKU:
- 3544001
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the ease of use, performance, and appropriate size of the 1.8 Cu. Ft. Over-the-Range Microwave. Many appreciate its attractive appearance and the range of features it offers. However, some users find the microwave noisy and have difficulty with the button and control panel responsiveness. The light's brightness is also a point of contention for some customers.
This summary was generated by AI based on customer reviews.
Read fine print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of the LG appliances I purchased have buttons that are backlit, so no one can see what button to push to start or turn on temperature, timer, everything Read the fine print on all items The quality of LG went done in my book
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future consideration. ^Jennifer
LG anf totaltech
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE bought this Microwave in February 2021. The magnetron died in October 2021. LG repairman cannot fix it till November 2021. What great service. Best buy says I have to go through LG. So much for total tech support
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Display numbers unreadable and flickering
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the LMV1831SS microwave for 1.5 years before the display screen went wonky. They build everything cheaper and yet charge an arm and leg for crap products
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us, as they will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, Please call our Customer Service at (800) 243-0000. Thank you. ~ Tanisha.
Brakes a lot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heater broke on us a week after we got it and they fixed it because it was under warranty. Same part broke on us a year later so we called them and they said they wouldn’t pay for the labor to fix it. Do not buy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working. LG warranty department came to my home 6 times and the product is still not operable. Hard to get a replacement through the manufacture.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook
at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused.^Venette
Bad Quality and very loud notification when heatin
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repaired 3 times in less than 2 years. Then LG just quit supporting the product and wouldn't honor and exchange request.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
The touch pad scratched the first time I wiped it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad with buttons scratched the first time we wiped it after installation. Having big problems with all of the LG products I bought on 9/1/20 and Best Buy does not care to help. They only want to know if I bought a warranty or if I paid for geek squad. WHAT A JOKE
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
REview of LG microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major problem- the control pad does not light up. First microwave I've seen that doesn't have a readable keypad unless the kitchen light is on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. This is not the experience we want for you. We'd love to better understand what happened, and how we can rectify/resolve the issue it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Don’t buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this microwave for two months and it’s already not working, it doesn’t heat, it’s just a big paperweight
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Returned the microwave, front was rippled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was delivered and installed, however, the front was rippled and dented and the door was not properly aligned. We had the microwave uninstalled and returned. Look for a microwave that has a door that goes all the way across with the controls located on the door.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a lower power rating than the one it replaced, but was the best I could find at the time. It just died after barely more than 2 years.
No, I would not recommend this to a friendLG as bad as Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit died within 4 months, parts on back order. Do not buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is far from what we expect in regards to the performance of our microwave. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Would be good if
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this product 2 times and it came in damaged both times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Did not like this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this microwave as it did not have some features that I thought were standard.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your review. Should you need assistance, do not hesitate to reconnect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to turn on for 5 minutes in order to heat up a plate
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the heating concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Pros mentioned:Size
Good Basic Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this because we just wanted a basic microwave that is relatively compact for our space. We don't like appliances that protrude much from the counters/cabinets. It looks good and it functions solidly. My complaints, and the reason I docked it one star is 1) the plastic over the control panel is soft and rippled. Light reflecting off this uneven surface makes reading it from a distance difficult (I know, who needs to read their microwave controls from a distance?) and detracts from its appearance, and 2) My other complaint is that all my LG appliance displays are a cool white LED except this microwave has a green LED display.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Button responsiveness
LG over the range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is really pretty. It cleans easily. It cooks food well. The only problem I've found is that the buttoms are quite difficult to push.....if you do not push them exactly correctly, which is not straight on, they don't work....and you must push them with some force. That can be quite annoying, and gives me the feeling that the buttons might wear out....I hope I am wrong about this because it sure is a pain replacing an over the range microwave...ugh.
I would recommend this to a friend - Cons mentioned:Light brightness, Noise level
Noisy fan, dim lights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fairly noisy stove exhaust fan runs every time you run the microwave, making conversation nearby difficult. It also blows (leaks) air out the top of the unit, in spite of my outside vent configuration. My last LG (LMV1813ST) had dual under-hood lights that were bright and had a 2-level brightness (high and low). This unit has a single, dim bulb. I installed a 40w LED bulb, and that helped. The interior of this model is dark-colored and has a dim bulb. The display (clock, timer, etc,) is recessed, with slightly worse off-angle viewing. Finally, the mounting plate and all mounting holes were in different locations from my last LG, which turned a 30 minute installation into a 4 hour pain in the neck. Why did LG change all the hole locations? I used to complain about crummy GE appliances, but this might be my last LG, as it feels like a big downgrade from the last one, which lasted 7 years (not as long as it should have). I bought this one with the hopes that mounting it would be a simple job - not so.
No, I would not recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Button responsiveness
Nice Edition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this microwave after our 20 year old one broke. It's quiet, cooks evenly and is attractive. The only this seems to be that the key pad can be a little finicky.
I would recommend this to a friend - Cons mentioned:Noise level
No Frills
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our GE lasted 3 years and died on Thanksgiving day. We decided it was less expensive to buy a new microwave than fixing the GE. This model was $100 off, had a 10 year warranty on the magnatron and got decent reviews so we bought it. Compared to our GE, the fan is a little noisier, the door closing sounds less solid but it cooks the way we expect it to. The installation was not simple and if LG had a proper template to drill the holes above the cabinet , it would have helped. So far no mechanical problems
I would recommend this to a friend