Customer Ratings & Reviews
- Model:
- LMV1831ST
- SKU:
- 3544001
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the ease of use, performance, and appropriate size of the 1.8 Cu. Ft. Over-the-Range Microwave. Many appreciate its attractive appearance and the range of features it offers. However, some users find the microwave noisy and have difficulty with the button and control panel responsiveness. The light's brightness is also a point of contention for some customers.
This summary was generated by AI based on customer reviews.
Terrible microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is awful! It only lasted a year and a half. The buttons are so hard to push, it is not worth the money!
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Overall performance
Great Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. Easy to use and very affordable. Great for casual cooking!
I would recommend this to a friend LG Appliances worst in the market!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t trust LG appliances! This unit stopped working after 3 years. Cost more to fix than to replace. Had an LG washing machine and microwave stop working within a 3 year period of purchasing. Not impressed with LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Perry. Thanks for sharing your experience with the LG Microwave (LMV1831SS) model. We appreciate you taking the time to let us know.
We understand how important it is for your appliances to deliver long-term reliability. If your microwave has stopped working, we recommend checking the circuit breaker to ensure power is flowing properly, and confirming that the door is fully closed and latched, as the unit won’t operate if the door sensors aren’t engaged. For additional guidance, you can visithttps://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Worked great...until it died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A week after the warranty was up, my LG LMV1813ST microwave DIED. There was no warning. Now, it will cost almost as much to fix it as to buy a new microwave, and buying a new microwave ($$) means an installation fee (more $$). Since my kitchen reno was done with this over-the-range, built-in microwave, I am stuck. Wish I could go back to my old, reliable countertop model, which lasted 10 years with no problems, as did its predecessor.
No, I would not recommend this to a friendLg microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had same model previously it was a lot better quality microwave and heated much better than this new one ,need to be a bat to see key pad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Short lived Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave November of 2017 for just reheating only. It has been a year and a half and the microwave has stop heating. I didn’t buy the 59.99 extended warranty thinking because it was just a basic item and we don’t use it much it should last a pretty long time. Well I’ve learned my lesson and will purchase the warranty next time. So I’m not sure if I’ll buy another LG microwave because of this issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into issues with your microwave. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Button responsiveness
Died after only 18 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave completely died after only 18 months. Do not buy this product. LG said sorry, but our warranty is only good for one year. Never liked it much, because the touch button were very hard to push and your fingerprints show everywhere.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Failed after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We used this microwave for 18 months. It failed and won’t heat anything. I tried to change the magnetron and it still won’t work. LG wouldn’t do anything about it until we paid $100 to have a tech diagnose. Then, they’d only cover the magnetron if that was what it was, which it wasn’t. I’ll be returning the part and purchasing another microwave not branded LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue with your microwave not heating for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well for a while then stopped working . If you do decide to purchase buy extended warranty. When we called the repairman. The number we were quoted it was cheaper to purchase another microwave .
No, I would not recommend this to a friendLG 1.8 Cu. Ft. over range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in 2020 and are now in the market for a new one. They don't make items like they used to and prices keep increasing!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Tam. We appreciate you leaving us your feedback in regards to your Microwave. This will help us continue innovating and gain more valuable knowledge to better service you and our customers. ~Anthony
ONLY LASTED 30 MONTHS :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 30 months :(. I will never buy LG again
No, I would not recommend this to a friendNice microwave that breaks too soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the microwave 13 months before it died. LG fixed it, but it died again less than 2 years later well after warranty. Cheaper to buy new one than get it fixed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jerj. Thank you for taking the time to review the LG Microwave (LMV1831ST) model. We apologize for the inconvenience you experienced with its durability. We understand how frustrating it can be when a product fails after a short period of time, especially when it happens outside of the warranty period. For basic troubleshooting, you may visit this link: https://www.lg.com/us/support/help-library/not-heating-microwave-CT00000303-1428511871544. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Broken, terrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this on 12/27/16 and it broke after normal use in January 2017. We have contacted LG numerous times and they can't find anyone to service the product and are doing nothing (it's March 2017.) I would not recommend this product or any LG product at this point, and I would recommend that you buy local because Best Buy won't assist in any way either.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
malfunctioning after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my countertop microwave, which is now heavily used at my workplace, is 20 years old and still going. This microwave is only 3 years old and turns itself off and will stay off anytime i cook something hot underneath it such as potatoes, which defeats the purpose of having an undermount microwave. Nothing is made to last.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Terrible warranty follow through
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy from LG if you live in a rural area. I've had to fight them for over a year because they can't find anyone to service my microwave. Well within warranty. Applies to everything LG really. They won't replace because they haven't serviced, but they can't service. Stay away.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is very important to us. It is terrible to hear of the frustration caused to you due to your microwave malfunctioning. I can understand how inconvenient it may be for there to not be a technician to service the unit in your area and I would love to help out. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only three years! Quit heating on April 4, 2022 bought April 3, 2019.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Terrible, 3 visits repair visits still not fixed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the lg suite 8 months ago, had 5 visits for repair, both microwave and dishwasher are still not fixed. Would not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Not for a long run
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 2years before dying, it does not heat anymore. If you are looking for a long term microwave stay away from this product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit is not working properly. I'd like to see if we could help. Please contact our Customer Support at 800.243.000 or you can also reach us via direct message at Facebook and Twitter.^Venette
Bad color match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color didn’t quite match the other LG black stainless appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Quit after three months and could get no service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After six calls to LG, they never returned calls, or attempted to find a service technician.
No, I would not recommend this to a friend