Customer Ratings & Reviews
- Model:
- MVEM1825F
- SKU:
- 10853217
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
to a friend
LOUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and gets the job done... but WOW is it loud. The fan goes on full blast any time you microwave anything.
No, I would not recommend this to a friendDead after 13 months, buyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG microwave lasted only 13 months. It no longer cooks or heats up despite everything else working, and there's nothing LG can do about it since it's 30 days out of their warranty. Luckily we purchased a Geek Squad warranty but they won't fix it, only replace it. Not sure installation will be covered and if not, BestBuy will no longer be getting my appliance purchases. Very much regret purchasing this unit. A $300 microwave lasting just over a year is absurd.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chuck. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with your LG Microwave (MVEM1825F) model, just after the warranty period, especially when it no longer heats or cooks despite other functions working. We strive to provide reliable, high-quality products and exceptional services and ensure a smooth experience. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
It sounds like you’ve already made steps to resolve the issue with your Geek Squad warranty. If installation coverage is a concern, we recommend reaching out to Best Buy customer service at 888-237-8289 to clarify the details of the warranty coverage and confirm what can be included in your replacement. Additionally, we want to ensure you're fully supported, so please send us a private message on social media @LGUSSupport, and we will explore other ways to assist you. ^Juvy
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m only giving this a 2 star because the model I received did not work :( I did return it and bought a replacement, same model just a slightly smaller version because they were out of this one. Hopefully I have better luck.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stephanie. We appreciate you sharing your experience with the LG Microwave (MVEM1825F) model. We understand your concern about having been to receive a unit that didn’t work as expected. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations. If your encounter the same issue in he future, you may visit this link for help: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
If you have any questions about your new unit or need assistance, please don’t hesitate to reach out to us via private message on social media @LGUSSupport. We’re happy to help and ensure you get the best experience possible with your LG microwave. ^Juvy
Poor customer service making me look elsewhere
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave lost power 5 months after I purchased it. I understand not everything is perfect but the response has been to replace part by part for the last month. And now waiting on more parts. Still no operational microwave. Didn't have it for Thanksgiving and may not have it for Christmas as this rate. I buy all LG products and this type of service is forcing me to reconsider future purchases. They've spent more on parts and technicians than what the cost of the microwave was. Just give me a new one please.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for providing feedback on your experience with the LG Microwave (MVEM1825F) model. We understand how frustrating it must be to have been without a working microwave for such an extended period, especially during important holidays. We want to assure you that providing excellent customer service and resolving issues promptly is of utmost importance to us. We would like to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products and service. ^Juvy
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the microwave, but would overheat or randomly shut off for hours at a time. Returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. We appreciate you taking the time to share your experience with the LG Microwave (MVEM1825F) model. It’s great to hear that you liked the design and functionality overall, though we understand your concern about the unexpected shutdowns or overheating can disrupt your kitchen routine. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
When a unit overheats or powers off unexpectedly, it can sometimes be caused by blocked ventilation, especially if the microwave is installed in a cabinet or confined space. Ensuring there’s at least 3 inches of clearance around all sides and the top, as well as checking that the vent filters are clean, can help prevent these types of shutdowns. A power cycle (unplugging for 60 seconds and plugging back in) may also help resolve temporary internal errors.
Even though you've returned the unit, we’d still love the opportunity to assist you should you consider another LG microwave in the future. Please feel free to reach out via private message on social media @LGUSSupport if you have any questions or need help choosing the right model for your needs. We’re always here to support you. ^Juvy
This hunk of junk lasted 6 months!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of absolute garbage! I purchased this in December 2024. The thing didn’t even last a year! It’s now June 2025, and it’s no longer heating items up. Something randomly malfunctioned and now it runs but doesn’t work. My Kenmore microwave lasted 20 years!! Luckily we should still be within the warranty which is one year from purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daisie Mae. Thank you for sharing your experience with us. We understand your concern with your LG Microwave (MVEM1825F) model, especially since it stopped working so soon after purchase. We strive to provide high-quality products and ensure a smooth experience for you. Meanwhile, check this link for more information: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
We're here to help resolve the issue, likely with the heating element. Contact us directly for troubleshooting steps or to schedule a service appointment.
Send us a private message on social media @LGUSSupport, and we’ll assist you in getting everything sorted. ^Juvy
Broke quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the microwave 9 months now. After 3 months it stopped heating and had to have a tech out to repair. Now after 9 months it has stopped heating again and is being repaired again. I have no doubt it will break again in a few months and will not be under warrenty this time. When that happens I'll go with a different brand instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MeganH. We understand your inquiry about the MVEM1825F over-the-range microwave and appreciate you sharing these details. It’s concerning to hear that your unit required service twice within nine months due to heating issues, so let’s review a few steps that may help identify or prevent recurring problems:
1. Verify Power and Installation: First, please confirm that the microwave is receiving proper power and is securely mounted. Check that the dedicated 120 V, 15 A circuit breaker hasn’t tripped. Unplug the microwave (or switch off its circuit breaker) for a full minute, then restore power—this “hard reset” can sometimes clear control board anomalies. Also ensure the unit is firmly anchored under the cabinet; if it’s slightly tilted forward, it may cause internal components like the magnetron to overheat.
2. Inspect the Door Seal and Latch Mechanism: A door that isn’t closing fully can cause intermittent heating. Open the door and examine the gasket and latch for any debris or misalignment. Wipe the door frame clean with a soft, damp cloth—any obstruction can prevent a proper seal, causing the microwave to refuse to heat or shut down mid-cycle.
3. Use Sensor Cooking Appropriately: The MVEM1825F’s sensor cooking function relies on its humidity sensor to adjust cooking time and power. If you frequently cook foods with high moisture content (such as steaming vegetables or soups), the sensor may shut off heating early to prevent overcooking. When testing whether the microwave is actually failing to heat, try selecting a simple “Time Cook” setting at 50 percent power for two to three minutes with a cup of room-temperature water in the center of the turntable. If the water does not warm at all, that confirms a heating component failure rather than a sensor behavior.
4. Monitor Internal Temperature During Use: Over-the-range microwaves have built-in thermal cut-outs that shut down the heating element if the internal temperature exceeds safe limits. Make sure the vent filters are clean and that the external exhaust (if ducted) is not clogged. Restricted airflow in the vent can cause heat buildup, triggering the thermal fuse to open and stop heating. Remove and wash the charcoal or aluminum filters every month, then run the microwave on “Vent Fan” alone for a minute to ensure the blower is unobstructed.
Because your MVEM1825F has already seen multiple repairs, we want to prevent future inconvenience by making sure no underlying part—such as the magnetron, high-voltage diode, or thermal fuse—is repeatedly failing due to installation or usage conditions. At this point, we recommend reaching out directly so our technical team can collect details (like service history, photos of the installation, and serial number) and determine whether a replacement magnetron or other component can provide a long-term solution under warranty.
https://www.bestbuy.com/site/lg-1-8-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-easyclean-printproof-stainless-steel/6508562.p?skuId=6508562
Please send us a private message on social media @LGUSSupport so we can coordinate with you on next steps—whether that’s verifying the parts used during the prior repair, scheduling another service call before the warranty expires, or exploring an extended service option. We appreciate your patience and want to make sure your MVEM1825F operates reliably. —Renzo
Great but no serial number.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The over is great - but it came with no serial number so I can't register it for a warrantee.
I would recommend this to a friendDisgusting and will never purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box excellent option. Far from it. The microwave was covered in food on the inside. The vent guard was missing as well as the mounting bracket. I had to pay my installer extra for the missing parts. This product was definitely not in excellent condition and wasn't inspected at all and I will never purchase from best buys open box system again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KellyO. We understand your inquiry regarding the condition of your LG MVEM1825F Over-the-Range Microwave upon purchase. Since this was an open box purchase through Best Buy, we recommend reaching out to their customer support team directly, as they manage open box inventory, inspections, and missing parts.
https://www.bestbuy.com/site/lg-1-8-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-easyclean-printproof-stainless-steel/6508562.p?skuId=6508562
If you need help with setup, features, or general use of your microwave, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re always here to assist you further. —Renzo
Exercise caution purchasing this unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited at first. Unit lasted about a month before randomly shutting off. It replaced a Maytag unit that was roughly 15 years old that never shut off like this. In chat with Best Buy staff to see how to solve this, but for now, I'm not happy. I'll update this when a good solution is made and the replacement/repair doesn't do the same thing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Grant. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with your LG Microwave (MVEM1825F) model, especially after just a month of use. We strive to provide top-notch products and exceptional services and want to make sure you get the solution you deserve.
In the meantime, we recommend trying a simple reset by unplugging the microwave for about 5 minutes and then plugging it back in to see if that resolves the random shutoff issue. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If the problem persists, please send us a private message on social media @LGUSSupport with your details. We will work with you to explore replacement or repair options that will resolve this issue.
We appreciate your patience and the opportunity to assist you. We look forward to hearing back from you after a resolution is made. ^Juvy
Dim Internal Light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the microwave for a bit over a year. I like many are having problems with the internal LED light dim. My light was fine up until about a month ago. I have owned the oven since Dec 2023 the light went dim after about 2 years. LG is not interested in addressing the problem under warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lance. Thank you for sharing your experience with us. We understand your concern about the internal LED light on your LG Microwave (MVEM1825F) model, which dims unexpectedly, especially after you've had the unit for a while. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.
We recommend contacting our support team directly for further assistance. Sometimes, issues like this can be resolved with a quick troubleshooting step or a simple replacement part.
Please send us a private message on social media @LGUSSupport, and we’ll be happy to look into the details of your situation and explore the best options for resolution. ^Juvy
find a better microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to replace a 2 year old lg microwave that gave out so not to get a different brand this fit onto old lg bracket so so item new features not worth it
No, I would not recommend this to a friendOnly lasted 1 1/2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Diode or the Magnetron went out and the Microwave won’t heat at all! There was no warning. All it did was make a little different noise when running for about 10 seconds and then started sounding normal but wouldn’t heat. Obviously it’s going to more expensive to fix than by another one. Today’s world is such a throw away culture. We bought this microwave and an LG stove to match. I hate to break that up so will probably give them a second chance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for sharing your experience with us. We understand your concern about dealing with the LG Microwave (MVEM1825F) model that is not heating, especially when there was no clear warning. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. It sounds like the issue with the diode or magnetron is affecting the heating function, and we want to assist you in resolving this.
We suggest trying a power reset by unplugging the microwave for a few minutes before plugging it back in, as this can sometimes help with minor electronic issues. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. However, considering the complexity of the problem, we recommend reaching out to a technician for a proper diagnosis. Please send us a private message on social media @LGUSSupport, and we’ll assist you with further troubleshooting steps or warranty support to explore your options. We appreciate your patience and are committed to helping you make the best decision. ^Juvy
Nice while it works - suddenly failed way too soon
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is not even 6 months old with use about every other day and already has suddenly failed to heat anything. Reset unit, tried numerous things, no heating. Will be using our service plan coverage as soon as we get back from vacation. Unbelievable that the expensive microwave just failed not even half a year old. Not the quality we would have expected from LG or from the price that we paid for this unit. We've previously had over-the-range units from other vendors that lasted 6 years, not 6 months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for taking the time to share your experience with LG Microwave (MVEM1825F) model. We're sorry that the product stopped working shortly after you bought it. We aim to offer good products that meet our customers' needs. If you need help, you can visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544 or you can reach out to us on social media @LGUSSupport. ^Juvy
Waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't received product yet. Hope it has shipped.
No, I would not recommend this to a friendDo Not buy this microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave has been great up until yesterday when it stopped heating anything. my one year warranty was up on March 13th and it stopped working on March 24th. Needless to say im not very happy with this unit. Complete waste of money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robin. Thanks for sharing your feedback with us. We understand your concern about your LG Microwave (MVEM1825F) model stop heating just after the warranty period ended. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If your unit is powering on but not heating, we recommend unplugging it for a few minutes and then plugging it back in to reset the system. Additionally, ensuring that the door is fully closed and the turntable is properly aligned may help. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. While your standard warranty has ended, we’d like to see if there are any possible solutions we can explore. Please send us a private message on social media @LGUSSupport, and we’d be happy to assist further. ^Juvy
How to screw up the user interface on a microwave.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how but they made using a microwave a terrible experience. They have a "feature" called express cook. As soon as you touch a button on the microwave keypad the microwave starts running. There is no way to turn the feature off. Also, the exhaust fan sounds like you are next to a jet taking off, the light is very dim and is a 30 watt incandescent. Is LG stuck in the 1990's? Do yourself a favor and skip on this LG microwave.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG Microwave (MVEM1825F) model. We understand your concern about the Express Cook feature and the performance of the exhaust fan. We strive to provide reliable, top-notch products that exceed our customer's needs. For the Express Cook feature, this is designed to start the microwave immediately upon pressing a preset button. However, you can use the manual cook settings or dial in your desired cook time to have more control over the cooking process.
Regarding the exhaust fan noise and lighting, we recommend checking if the fan’s settings can be adjusted or if there’s an option to replace the bulb with a higher wattage or more efficient LED bulb, if compatible. This can help improve the light output.
Please send us a private message on social media @LGUSSupport. Our team will be more than happy to provide additional assistance and explore possible solutions to improve your experience with the microwave. ^Juvy
Buyer beware!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died within 7 months of purchasing/installing. I paid for the extended Geek Squad warranty. It has taken me 3 hours to even get someone to understand my issue. Not sure if I'm going to buy anything from BB again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Loumo. Thank you for sharing your feedback on the LG Microwave (MVEM1825F) model. We're sorry to hear about the unit stop working within a short period and the hours you spent to get assistance with your issue. We aim to offer good products and services for a great experience. We care about your business and want to help. Please reach out to us on social media @LGUSSupport if you need more assistance. ^Juvy
No more LG for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk like all other LG products, I wouldn’t buy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts with us. We understand your concern about not satisfied with your LG Microwave (MVEM1825F) model and when a product doesn’t meet your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
We’d like to help improve your experience with your appliance. If you’re having specific issues with the unit, we’re happy to provide troubleshooting steps or assistance to address any problems you're facing. Sometimes small adjustments or settings can make a big difference in performance.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’re here to make sure your experience with LG products is a positive one. ^Juvy
Bad order
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order delayed. Horrible customer service. Product is ok
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nehemia. Thank you for sharing your experience with your LG Microwave (MVEM1825F) model. We understand your concern about experiencing order delays and poor service interactions. We strive to provide exceptional service and ensure a smooth and seamless experience. While we're glad the product is meeting your expectations, we recognize that your overall experience could have been better. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
We’d like to assist you further and ensure your concerns are addressed. Please send us a private message on social media @LGUSSupport so our team can review your case and work towards improving your experience. We’re here to help. ^Juvy