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Customer Ratings & Reviews

Your price for this item is $819.00

Customer reviews

Rating 4.4 out of 5 stars with 37 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-37 of 37 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with it and I recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 18000 BTU Dual Inverter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC is super cold. Best Buy i have ever done! Get it? Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and effective. Noticed it is more energy efficient than our last AC which was only a year old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elizabeth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great have no problems. Glad to have it. Got it when mine went out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AC unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and cools off as expected. No complaints so far!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet & powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quiet but yet powerful. Also, love the sleek look of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Air Conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lg air conditioner keep my whole house cool and i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Co

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner - love that I can set the temperature to maintain the a/c in the house and not have to turn off/on like our old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy..Easy to install very good map out process. Gets very cold!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality and functionality......very pleased

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    FOR THE LOVE OF GOD DO NOT BUY THIS AC ON BESTBUY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the AC came damaged, and the bottom packaging is wet, we thought maybe the inside is fine but is all damaged already. Best buy refuse to send GeekSquad to hour house to pick up the AC. I have been a customer of BestBuy for many years and I really thought they are better than this. Do Not buy this AC here!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jason. Thank you for sharing your experience with us. We understand your concern about receiving an LG Air Conditioner (LW1822IVSM) model that was damaged during shipping. We always aim to provide great service and make sure our products are packed up safely. But sometimes, unexpected things can happen while they're on their way to you.

      It might be a good idea to reach out to Best Buy customer service again at 888-237-8289 to see if they can help you out more with this issue. Just let them know how urgent it is since the unit isn’t in great shape. And if you need any help troubleshooting or figuring out next steps, we’re here for you!

      Feel free to send us a private message on social media @LGUSSupport anytime. We’re more than happy to assist with any questions or concerns about your product. We want to make sure your experience with LG is a good one! ^Juvy LG

  • Rated 3 out of 5 stars

    Home A/C Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has third world socket! Separate adaptor had to be purchased on line to work on power outlet here in America!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A solid purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this baby a month, but, so far, I am extremely happy with it. It cools quickly and efficiently, and hums quietly along while doing so. It also looks unobtrusively good. Highly recommended!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks for the positive review for the 18,000 BTU Smart Window Air Conditioner. #LifesGood when you can expect exceptionally great cooling performance from your modern looking, efficient window AC unit. Enjoy! Please don't forget to clean the filter often to keep your unit running at it's peak performance! ^Chris LG

  • Rated 5 out of 5 stars

    New Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far but I haven't had it that long so only time will tell. Keeps my living room and dinning room nice and cool. Its also pretty quiet which is a plus. Haven't tried the smart app yet, I just use the remote. I like when it tells me when the filter needs cleaning. It also has an energy saving function. 5 out of 5 so far. Hope it lasts me a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this unit...keeps my big room cold....I like it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Window unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery. Works well overall for the size of my living room.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very unhappy with this unit. It was used not quite one full season as I installed in mid June last summer. It had error codes and would shut down occasionally last summer. I’d unplug the unit, reset and restart the unit. This year it started out working ok. And then it became a daily issue, sometimes several times a day, to unplug the unit, reset and restart the unit. Until it stopped working and I could not restart it. The farthest I got with support was their first question. They asked if it was on a dedicated circuit just for that AC unit. And it was not. However, my old home was completely rewired in 2005. I’ve been using my old sharp window AC unit for years at this location and has never had an issue. I have never chipped a circuit at this location or anywhere in my house since my homeless rewired. Also, I have several unit to my home on different circuits. And I have never had a problem with any of them not functioning properly because none of them are on their own dedicated circuit. I realize that having a dedicated circuit for each window unit unit AC would be ideal. But since having this unit, I have never had an issue in 23 years in my home similar to this units issues w/ any other window AC unit. New or old. I am left to conclude that this unit is just not a good window AC unit. And I highly recommend avoiding this model.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand that you’ve been facing persistent issues with your LG Window Air Conditioner model LW1822IVSM. Your feedback is crucial, and we’d like to help you resolve this situation.

      It sounds like you’ve done a thorough job troubleshooting the issue on your own. To further assist you, please send us a private message on our social media platform via @LGUSSupport. Our team will be happy to provide you with detailed troubleshooting steps and explore potential solutions to ensure your unit operates smoothly. We appreciate your patience and look forward to assisting you. ^Sam LG

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