Customer Ratings & Reviews
- Model:
- LW2422IVSM
- SKU:
- 6510341
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 23,500 BTU DUAL Inverter 230V Smart Window Air Conditioner's excellent cooling capabilities and quiet operation, with many praising its ability to cool large spaces effectively and efficiently. Positive feedback also highlights the ease of installation. A small number of customers noted that the plug type may not be compatible with all outlets.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Window ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works well. Happy with it. Will buy again
I would recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like thsis for the price is verry good i like to much
I would recommend this to a friendAC in the summer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was just as I expected,worked like a charm!Fit like a glove.
I would recommend this to a friendAc unit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, WiFi capability is great control it from anywhere…
I would recommend this to a friend- Cons mentioned:Plug type
DONT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it it’s huge and has no American plug it’s EU PLUG and it’s really not worth the hassle of getting being disappointed and hauling this thing to an ups to return it. I would not recommend it honestly just get a different one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Fabiola! Your new AC should have a 115Volt/15Amp approved plug, but if you've purchased a European model, that could be causing the issue! If you could please reach out with the link below, it'll be our pleasure to see what's going on. https://www.lg.com/us/support/contact ^Ian
AC
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well so far not super loud but not super quiet either
I would recommend this to a friendAirconditioner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show proper wiring needed to operate. Has been a terrible experience all the way around. Bestbuy now pawns off their deliveries and call center to other companies that clearly do not care about customer service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Worst experience
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience i had with any retail store. I would give 0 stars if i could. I purchased this unit online it was supposed to arrive in 5 days, then when the day came i got a notification saying my package will be delayed, so i contacted the support and they said it will arrive in 72 hours but nothing came. I contacted them again and they said they will send me the replacement and it will be delivered in 10 days, so i waited again and today after almsot 20 days from the original purchase, i got a notification saying they are returning my unit to the sender. This is ridiculous service. I would never purchase anything from bestbuy again, and i will recommend every body else in my family not to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for taking the time to bring this to our attention. We are sorry to hear that you had a below-par experience with us. We’ll speak to our delivery partner about this and make sure this doesn’t happen again. LG is always here to serve you! ~Tanisha
To be determined
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now giving it a 1 as I ordered this 2 weeks ago and was supposed to be here last week and it still hasnt shipped. Already have started making a payment on the balance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Jessica! We'd love to get you an update on your order! Just reach out to us with the link below, and we'll see what we can do. https://www.lg.com/us/support/contact ^Ian
- Pros mentioned:Installation
Great AC Unit! Very quiet, leading edge technology
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For those indicating and returning because of plug style, read specs first. Clearly states in Specs and even has picture of plug & electrical requirments. So stop being a lazy victim and READ SPECS!! Requires 220 to 240 Volts. Hard to find in stock, it is heavy but AC mechanicals slide right out of the metal sleeve. So easy install and slide in. Not usually a fan of LG but looks like they must have bought or merged with Freidric which makes very nice reliable AC units. Would buy again!! In fact have a 2nd one on the way. The next best thing if you can not do a mini split system. Renewed faith in LG.
I would recommend this to a friend - Pros mentioned:Cooling
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Cools perfectly,quickly and quietly. Very pleased.
I would recommend this to a friend NO A HAPPY CAMPER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this AC About two years ago . It worked great at first . But it broke down twice already .The first time warranty took care of it a month later . Now 6 month's later its down agian . .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we realize your experience with your 23,500 BTU Smart Window Air Conditioner isn't up to par with the standards we strive for! So that we can help with any possible repairs, please reach out to our social media team on Facebook or Twitter. Our handle for both platforms is @LGUSSupport. Feel free to send us a DM on Twitter or a PM on Facebook. It would be our pleasure to help make things right. Please include your contact info. and Window AC unit information (model and serial numbers) in your message. ^Chris
