Customer Ratings & Reviews
- Model:
- LRDCS2603S
- SKU:
- 6395330
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, size, design, and internal space of the 25.5 Cu. Ft. Bottom-Freezer Refrigerator with Ice Maker. Many appreciate its quiet operation, efficient ice maker, consistent temperature control, and great lighting. However, a few customers have noted that the door seal can be quite tight, making the door difficult to open at times. Overall, the refrigerator seems to be well-received for its features and functionality.
This summary was generated by AI based on customer reviews.
Weak Compressor and Weak Shelves
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years to the day after purchase the compressor failed. Have the BB service plan but they outsourced repairs to LG. Also, the glass shelves span the entire width of the refrigerator but aren't thick enough and bow downward in the middle under the weight of items placed on them.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely regret the inconvenience you may have faced with your LG Bottom-Freezer Refrigerator. We acknowledge that it can be immensely frustrating for the compressor to fail after only two years of use. If you require further assistance, please feel free to privately message us on Facebook or Twitter via @LGUSSupport. We are committed to assisting you and thank you for your understanding. ^Sam
You are the worst company ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are the worst company ever. You are the worst company ever
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ramik. Thank you for reaching out about your experience with the LG Refrigerator (LRDCS2603S) model. We understand how important it is for your refrigerator to meet expectations, and we’d like to help however we can. If you're experiencing any issues with cooling, ice production, or general performance, one helpful step is to ensure the temperature settings are at recommended levels — typically 37°F for the refrigerator and 0°F for the freezer. You can also find product support and care tips here: https://www.lg.com/us/support/product/lg-LRDCS2603S.ASTCNA0. If you'd like us to take a closer look or assist further, please send us an email at [email protected]. We're here for you. ^Juvy
DO NOT BUY!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! Apparently this refrigerator has a problem with faulty compressers...also found out lg pays for positive reviews! We thought we were buying quality but definitely did not receive it. It took over a week for gerk squad to come out and now we found that the problem is the board....it will take another week to 10 days if we are lucky to get it fixed! Save yourself the stress and go with another brand!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Mediocre refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great quality like the older LG products. Ice maker stopped working after 4 months. The bottom slide door for the freezer is not as convenient as the older swing door design. Mediocre product in my opinion.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the issues you have encountered with the LG 25.5 Cu. Ft. Bottom-Freezer Refrigerator. We understand your disappointment with the ice maker malfunction and the inconvenience caused by the design of the bottom slide door for the freezer. We appreciate your feedback and will take it into consideration for future product improvements. If you require further assistance or would like to explore alternative options, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
Soso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Just slot of trouble hooking it up probably spent as much on a plumber as I did on the fridge
I would recommend this to a friendBeware of out the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I understand that all equipment may have a dud once in a while but I really think the reason why it was about the box product it wasn’t handled properly and the issue didn’t become apparent until I bought it, there was an internal leak and it wouldn’t get cold enough my ice cream melted it was just a big cooler
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Needs servicing within 3 weeks of purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already having issues in less than a month. Going to need servicing or replacing already. It gets extremely loud and it’s clear that a fan is broken or hitting something.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience you've experienced with your LG 25.5 Cu. Ft. Bottom-Freezer Refrigerator. It's unfortunate to hear that you're already facing issues with the refrigerator within a month of purchase. Please reach out to our social media team at LG for immediate assistance. You can contact us on Facebook or Twitter at @LGUSSupport. We want to make sure your refrigerator is functioning correctly, and we'll do our best to resolve the issue promptly. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam
Do Not Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this fridge for one year and a few months, and the "Main Control Board" and the "Temperature Sensor" have broken down. Seeing as, zero of our previous fridges have ever broken down since we take really good care of our appliances, we did not expect this. Especially because its so new. Very disappointing. Now those parts and labor are an added expense for me, despite it being the makers faulty mechanics/tech.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
fridg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok nothing high end just so many problems dealing with Best Buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Product w/ No warranty purchased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased LG brand fridge because "was different" (usually good quality) .... lost "suction" after less than 1 yr., Because I purchased it w/o warranty (was quite expensive), I'm concluding that this product is NOT a good quality!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
don't buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as fingerprint and smudge proof resistant - simply not true Also be advised that the interior side shelves are not adjustable so there is no way to maximize space and function
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joanne. Thank you for sharing your experience with the LG Refrigerator (LRDCS2603S) model. We understand your concern regarding the fingerprint and smudge resistance, as well as the fixed interior side shelves. We strive to provide transparent and accurate product information to all our customers and ensure that our listings are updated accordingly. To help with the fingerprint issue, we recommend using a soft, damp cloth with a mild detergent for cleaning. This can help maintain the appearance of the stainless steel surface. You may visit this link for additional help, https://www.lg.com/us/support/help-library/refrigerator-maintenance--1337876786830. Regarding the shelves, while they are designed for stability, we understand that flexibility is important for maximizing space. We always value customer suggestions for future improvements.
Please send us a private message on social media @LGUSSupport. We're here to assist you further and explore any additional concerns you may have. We appreciate your understanding and look forward to helping you. ^Juvy
Great size.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. Skimped on better quality parts and assembly. Leveling feet are plastic and slide on hard wood floors. Very annoying bell after 60 seconds that can’t be disarmed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Klunking noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having periodic klunking noises with my LG 25.5 Cubic foot frig/freezer. I am not using the ice maker and believe I turned it off per instructions, but it still makes the klunking noise. Can you help me please?
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
$1300.00 Later no ice maker. Dent in door. Absolut
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just questionable oversight of the whole process. Pandemic = take advantage
I would recommend this to a friendDoesn’t Last!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge/freezer that isn’t worth the price. Spent almost 1800.00 and it barely last 2 years. Customer service through Best Buy and LG has been very confusing and stressful.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sarah. Thank you for sharing your feedback with us. We understand your concern about spending nearly $1,800 on an LG Refrigerator (LRDCS2603S) model, only for it to have issues after just two years of use. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. To assist you further, we recommend sending us a private message on social media @LGUSSupport with the details of the issues you’re experiencing and the interactions you’ve had with Best Buy and LG. We’re here to help investigate your situation and explore potential solutions, whether it’s troubleshooting, warranty coverage, or repair options.
We appreciate your feedback, and we’re committed to making sure your concerns are addressed. We hope to help resolve this for you as quickly and smoothly as possible. ^Juvy
Susceptible to scratches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front of this product scratches easy with a simple magnet.
No, I would not recommend this to a friend- Pros mentioned:Internal space
Loud and vibrating beyond reason
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud and vibrates so much, its vibrating a bathroom vanity on an opposing wall. Nice space for the footprint.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.
Stopped working after one year and five months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money! the bottom drawer roller fell out a couple of months ago and yesterday the top and bottom doesn't cool any more. waste of money. conveniently stopped working after the insurance expires. if I could give this product a 0 star I would.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disappointing, inferior
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top handle broken after only 9 months. Then freezer not keeping food frozen. Ice cream melting at 33 degrees fahrenheit. Not living up to my Kenmore at all. Overpriced for a problematic appliance. Best Buy called the handle disconnecting "an accident." Please.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carrie. Thank you for taking the time to share your feedback about the LG Refrigerator (LRDCS2603S) model. We're sorry to hear about the issues you've been experiencing with the handle and the freezer. We strive to provide durable, high-quality products and exceptional customer service that exceed our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. You can also reach out to us on social media @LGUSSupport for more assistance. ^Juvy
Not recommending this refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator makes weir sounds during the day, since day one we had problems with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
