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LG - 27.9 French Door Smart Wi-Fi Enabled Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 468 reviews

93%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    Buyer Beware of LG Refrig

    Posted
    FrustratedBuyer
    • My Best Buy® MemberMember

    LG BUYER BEWARE! Please read if you are considering buying an LG refrigerator. I purchased an LG Refrigerator (LFX28968ST) less then 3 years ago and didn’t get an extended warranty…because – well…I spent over $2,000, it was so highly rated…why would it break down. 3 months ago we saw a puddle of water is at the base of the refrigerator and now frozen water in the freezer. I called LG and they said that “the service dept. is booked, call these 2 companies that have certified LG repairman and they will fix it for you.” I called one and they are no longer in service, the other is booked for 6 months out. I called another appliance repair company and they came out and told me that he’s seen this before with LG – the water line is broken in the door and you need a new door! I called LG and they didn’t hesitate and said you need a new door…and it costs $600! I suck it up, pay for it, wait for the delivery which takes 3 weeks and I call LG to have someone install it and AGAIN they give me the same 2 companies to install – one is out of business and the other is booked for 6 months! I asked for other LG certified repairman on their list that are close to Los Angeles - they give them to me. I then call all of them, and all of them said I HAVE to use the 2 preferred companies that handle Los Angeles! There are ONLY 2 certified LG companies to handle the City of Los Angeles and one is out of business! I called back LG and over a 4-hour call with managers etc, they set up a repairman to come out…in 4 weeks! I take the day off of work to wait and after 3 hours the LG certified repairman that LG set up tells me that he was ordered to come out for an assessment not to install a door! He said that it takes 3 hours and costs $400 and they are booked for the next 3 weeks! He said that they are all booked up because there are so many LG doors that need to be installed because this is such a common problem with the water line breaking! It is now on 3 months that I have a sign over the water dispenser that says “Do Not Use” and a beach towel on the floor at the base to capture the little water that still comes out…and I have a huge door in a box sitting in my house that’s been here forever. Now I have to wait another month – UGH!! NEVER again will I buy LG. There you have it. Thanks for reading – hope you found it helpful and you didn’t fall asleep and you think twice before buying an LG Refrigerator…

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke in under 2 years, warranty in name only

    Posted
    FamilyOf4

    We bought a very similar LG refrigerator, model LFX28968SW, from Best Buy just about two years ago. We noticed the food in the freezer was warm last week. I called LG, and the two service techs in our area they recommended couldn't come for 2 weeks, and we would be away the week they could come. We have two small kids, and wanted the problem fixed before then. So I called another company and had them come out. They diagnosed the issue, and said we'd need a new compressor, but I'd have to call LG for the warranty to be valid. Call number one - the person tried to convince me that I needed a LG technician. Fine - but one's not free for 1.5 months. She said she'd call back if one was free sooner. Called back, not available. So I called the next day. Same thing. I called again, said it's clear a technician's not available, just send me the part. They needed some information about the repair company so they could e-mail him a request form. Not the part - a request form. And it will take LG 3-5 business days for them to e-mail a form. I called today after 3 business days - they still hadn't e-mailed the form. When they do, and it's returned, it will be 2 weeks to ship the part, then I need to reschedule service. I estimate it will be a 1.5 months without a refrigerator. The refrigerator was fine when it worked. I guess it was a dud, and I can forgive that - every company makes duds now and then. But this customer service - having to wait 1.5 months to have a refrigerator repaired under warranty, is SO bad, it's unforgivable. I will never buy another large LG appliance.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We apologize this has happened. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook  https://www.facebook.com/LGUSSupport/ so we can get more info and see what we can do. ^AC LG

  • Rating: 1 out of 5 stars

    Worst product and worst customer service

    Posted
    Bett
    • My Best Buy® MemberMember

    Life's Good? You must not have the misfortune to actually own a LG product. I purchased a refrigerator 4 years ago and the compressor went out. It was out for weeks before I could actually get a repairman lined up to come out. One said they wouldn't work on a LG, one said he was sent out not knowing it was the compressor and didn't have the equipment of the skill to do it, another one said he was too far away to come, another one said they could do the work but wouldn't because they were in a dispute with LG. Finally one who could do the work only to find LG had sent the wrong compressor. More wait. They said they would compensate us for food lost after the work was finished and it would take 2-3 weeks. It was completed on Feb 28, three weeks ago, and now I find out they will not do the reimbursement because we don't have our receipt. They know who we purchased the refrigerator from, they know when, but they will not go forward because we aren't in possession of the receipt. Three repairmen told us they would not buy an LG because of all the problems they see with them. Another one said "You know what LG stands for? Lost Groceries". Customer service is obviously not important to them. They are willing to lose a customer (and many more who get word of this experience) over the reimbursement cost. I will never own another LG product again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very happy with this fridge

    Posted
    HappyMom

    Like most consumers, I read lots of reviews before purchasing things, especially appliances. These days, it is hard to narrow down a brand, as things just aren't made like they were in the past. I bought this fridge in February and thus far, I am very pleased it with it. It is spacious enough to hold lots of groceries, including extra half gallons of milk, half and half, fresh juices, etc. We have 2 teenagers so they seem to consume everything as fast as I buy it, so I wanted a large fridge. We have an extra inexpensive fridge in the garage and we most likely won't replace it when it dies as this LG has plenty of storage for everything we buy, from beverages to fresh produce (in the past, we had to store all extra items and cans of sparkling water in the garage fridge due to space constraints). The drawer space is working well and we've all adjusted to the freezer drawer (our previous fridge was a side by side model). Overall, we are very happy with it and I am praying we can avoid lots of future repairs, but only time will tell. One little thing....like most refrigerators, the ice production is pretty lame, but there is a bin in the freezer for extra ice. My hubby commented recently that he would expect plenty of ice for $2000, but I make sure to keep my 4 extra ice trays filled at all times so that we can avoid further aggravation when he's pushing the ice button in vain and swearing under his breath after a long day at work. Like I mentioned earlier, our teens consume everything, ice included!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this LG fridge!

    Posted
    Digtheisland

    I'd owned a GE for 14 years and it was trouble free until the compressor started to make a loud noise and a year later the ice maker stopped working. I finally broke down and visited 2 Best Buy stores, San Bernardino first. Although I found what I wanted the minute I saw it, I wasn't satisfied at all with the sales person (part of that decorating store service, he was polite, charming and serviceable but didn't know the product and wasn't able to answer my questions). On my way home I saw the Beaumont store and on impulse (& desperation) I stopped there. What a delight that store is! The sales person has thorough knowledge of the products she sells, she wasn't pushy but was available at all times. I knew what I wanted because as soon as I'd seen it in in SB it called to me. Still, for the $$$$ I needed to be sure so I looked at it again inside out and asked more and more questions. Needless to say, I bought it before I left and had it delivered a few days later. Oh JOY! It fits so much food, works like a charm, and the ice maker, my pet peeve as I'm a huge ice user, makes more ice than I'll ever need + there's a spare ice maker in the bottom freezer. It's quiet, clean, efficient, I love everything about it. The most amazing coincidence is that my daughter & SIL walked in and it's their same exact fridge they've had for 5 years. Oh well, I'd never even noticed it. So far it's been an excellent choice and I'm looking forward to another 14 years without needing a new one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Linear Compressor Issues

    Posted
    PCJohn
    • My Best Buy® Elite MemberElite Member

    We bought a similar model to this 2 years ago (LFXS29766S). After 19 months, the compressor died. An LG company tech came out and replaced the compressor, and told us that this is a known, recurring issue with their linear compressors. 10 months later, the compressor went again, on Christmas Eve, and was just replaced yesterday. The repairman said that their company is replacing on average 30 linear compressors per month. Doing a quick google search reveals the breadth of this issue, the class action lawsuits filed over this linear compressor failure, and the horrendous grades for customer service that LG gets. The repairman yesterday told us they are even replacing linear compressors in new fridges that are just a few months old. How can we ever trust this fridge again, especially when we are gone, knowing that it is just a matter of time before the compressor fails yet again? I contacted LG, and of course they just hide behind their legal-ese in their warranty terms. I guess they are happier to spend $1000+ to repair this fridge every year than to refund it and get it out of service.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your review it is very important to us. I hate to hear of the inconvenience caused to you due to your refrigerator malfunctioning. I can understand how frustrating this situation may be and I would love to assist. If you will, click the link pasted below for additional assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH LG

  • Rating: 1 out of 5 stars

    Terrible refrigerator

    Posted
    Tammie

    I would not recommend this refrigerator, worst buy ever!!! We purchased this refrigerator and as soon as it was delivered I noticed it was very load! It actually sounded like an airplane taking off. The sound comes from the compressor which stays on most of the day and is very loud. The sound seems to subside for about 1 hour and then continues to run most of the time. It is annoying vibration loud motor sound that is continuous. I have never had a refrigerator that makes a noise like this. Everyone that enters my kitchen notices the noise and comments on it. Very disturbing!!! I immediately went back to the store and ask the salesperson about the noise problem. He reassured me that this was normal and that it would go away after the first month. Hahahaha, what a joke,it just got worse! After that we could do nothing about it because the month was up and too late to do an exchange. So sad I fell for that one. He was a wonderful salesperson and I totally trusted his word. Unfortunately it was not the truth, and the noise has continued to worsen. Highly recommend NOT buying this refrigerator!!!!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to hear you are unhappy with your refrigerator due to the noise it is making. We would love to look into this for you. If you have not already, please reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can help you with this. ^CP LG

  • Rating: 4 out of 5 stars

    Great upgrade from what we had before

    Posted
    CurtisJean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    There are just 2 of us and we upgraded from an old 21 cu.ft. to a newer, larger 28 cu.ft. So, a quantum leap better. This has plenty of versatile room for an even larger family. Since we buy a lot of fruits and vegetables we were looking for more space for produce. I wanted stainless steel, my wife wanted white. If I had really understood the issue with fingerprints, smudges, and streaks I would have preferred a gray/slate color. This will require more daily effort to keep the surface looking good, but it is doable. The Freezer Drawer closes easily with a light push; the Refrigerator Doors require a definite effort to close. Although you will be notified that the door is left open since the system has a built-in Pavlov training system. The system has a versatile Drawer in the upper unit that you can control the temperature, depending on what you want to store there (i.e., meat, deli, produce.) the problem is that you will need to open BOTH upper doors to access the drawer. I would rather have a 4-Door/Drawer system with a convertible upper Drawer instead of the 3-Door we bought. The biggest downside for us is that there is really no more room for Produce than we had before. But, we will be creative and we will make it work. Still, I would recommend this with the caveat that you fully understand the features and limitations with regard to your needs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Product

    Posted
    Bigmac11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We really like this refrigerator. Occassionally the middle flap between the doors doesn't fold in properly. Usually happens if the left door is closed to hard. You may have to tighten the nut at the bottom of the left door to raise the door. This helped significantly with the issue, but not completely fixed. We were concerned when we purchased with the size of the ice maker compartment, but since owning for about a month we have not ran out of ice one single time. After product arrived we noticed the freezer drawer was broken. I immediately call best buy and they informed me they could not replace the drawer and they would have to order a completely new refrigerator. It took 1 month for the replacment to arrive. I had to empty out everything, move furniture, and schedule day off. When geek squad arrived they informed me they could just replace the drawer. It would be extremely helpful if customer service could explain and coordinate with the customer and delivery team these types of issues so it would make it easier on everyone. Overall we love the product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator

    Posted
    Outerbox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A little disappointed with the position that the shelfs could be set up to needed more options. Would be great to be able to move shelfs closer and apart as one wishes but the self plastic sliders are limited. Leaving shelfs too apart from each other or to close in height. Also the non magnetic front is a miss most people use magnets in their refrigerators that's already in our culture where do you leave a note for someone to see in the refrigerator door that's where everyone goes for sure lol Also the wifi function is basically irrelevant and obsolete. Still consider this a good refrigerator but to high ( price wise ) for the features that it has . The previous version is exactly the same less wifi which doesn't matter. And price is about 500 dollars lower . A slate color would be ideal to have as an option. Like GE refrigerators Also sould be slightly thinner. The most 35-1/2 so it have some breathing space most cabinet widths are 36 like mine and it barely fits on it good thing I have top space and rear space enough for cooling. Lower the price like 500 dollars and you'll have a winer

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    BEWARE LG Products

    Posted
    TomR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am giving this product a "1" Star rating only because "0" was not available. I will NEVER buy another LG product. I purchased this in April, and have had several major issues since purchase with cooling and temperature in both the freezer and now refridgerator sections. I have lost hundreds of dollars worth of groceries and been without a working refrigerator for weeks. Service through LG is a nightmare; after initial call it takes 7-10 days for an service appointment. Guy shows up and determines a new repair part is required (must be ordered) and second appointment is scheduled 10-14 days later. This has happened to us twice now. NEVER, EVER AGAIN will I buy an LG product. Quality and reliability is extremely poor, and service is worse. I caution anyone that is considering buying this product to please reconsider any other brand except LG.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to see you are having trouble with the cooling system of your refrigerator. We would be happy to look into your case to see how we can best assist. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 1 out of 5 stars

    Compressor Failure on 4 year old LG French Door

    Posted
    MplsMom

    Our 4 year old LG French Door Refrigerator stopped cooling and after diagnosis found the compressor was bad. Since compressor is under warranty for 10 years, LG said they would provide the parts but not the labor. They listed about 5 appliance repair places to call in our area to do the work. We called all 5 and only 1 would actually consider doing the work. Their estimate was $700-$1000 for labor since it is a 'closed system' and said there was a good chance the new compressor would go out too within a couple years. One repair place said they have had 10 calls in last 6 weeks with same problem. I bet there are so many people just starting over with a new frig due to cost and wait time for LG compressor repairs. Unfortunately then LG doesn't have to honor the warranty! My Whirlpool from 20 years ago is still purring away in my garage. Going back to Whirlpool!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to see you are having trouble with the cooling system of your refrigerator. We would be happy to look into other repair options in your area for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 1 out of 5 stars

    Avoid this sausage at all costs!!!

    Posted
    PhilMcCrakin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this model from Best Buy in November of 2017. The first unit was delivered complete with lots of trendy scratches and dents. When the compressor kicked in it sounded like a moose in heat so we then complained had a second delivered. The second one seemed be working fine for about 3 months but out of the blue we started getting a defrost error code. Had Geek Squad stop by and look at it and the defrost sensor was faulty so we had the parts ordered parts and while waiting for the parts to arrive the refrigerator completely crapped out. Lost a few hundred $ in spoiled food and a Sunday transporting what we could salvage to our spare Roper refrigerator. Although not pretty, our tried and true Roper of 10 years came in handy. Lost a lot of confidence in the LG brand after this and thank God we purchased the extended warranty.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      I am so sorry that your refrigerator needed service so soon and unexpectedly. I am certain that your authorized service provider works diligently to ensure that the matters are addressed. Should you need assistance, do not hesitate to reconnect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Rating: 4 out of 5 stars

    I like but my favorite refrigerator

    Posted
    Yogi33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I very much like this fridge, there are a couple of things that in hindsight may have altered my decision in purchasing. One of the shelves retracts to store taller things. Unfortunately this takes away an additional shelf. This is the only place inside to put wine, pitchers, etc. I find the space inside seems smaller than the square footage indicates because of this. Also, the long cheese drawer requires both doors to open. I would prefer two drawers which then would allow just one side of the French doors to have to be open. Although not a deal breaker for me, it is louder to run than any other refrigerator I’ve had.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good...small annoiances

    Posted
    DaveW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a nice fridge. Very large and runs well. No really big issues, but a few minor grievances. There is no shelf that is tall enough to hold a bottle of juice (other than the door shelves) without adjusting the inside shelves and then making the the shelf below or above useless. The shelves are missing one or two additional adjustment notches. The doors don't shut particularly easy, either. There's a tone to let you know when the doors are open too long, but they should close on their own more easily. Also you have to push twice to switch from ice to water through the door, and the water doesn't get as cold as the temp the fridge is set to. It's cool, just not cold. All very minor things that keep this unit from being perfect, but overall a wonderful option and, so far, seems like a quality built appliance. Would definitely recommend, especially for the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Plenty of space; saving electricity

    Posted
    Arthur
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Went with the 27.9 cu ft french door model with freezer drawer to replace a 25 cu ft side-by-side. So much better use of space. Picked this fridge over other brands because of the layout. The in-door ice maker is perfectly placed allowing valuable shelf space to be available. We don’t use too much ice on a daily basis so the size was right. Other brands have huge ice makers that just take up too much room so keep that in mind as you compare different models. I would rather have the shelf space. Like the freezer drawers as well compared to the side by side. Easily fit what was in the old one to the new one with room to spare. Our electricity usage has dropped as well. Install was smooth - the 2 guys were quick and friendly. Called about 20 minutes before arrival and took about 15 minutes to get the old fridge out, new one in plus hook up the water line, set the temp and remove all the packing material.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    poor quality

    Posted
    appliance

    The french door refrigerator can not cool after 3 years. Call LG service and charge $125 to check the problem. Need to new cooling system and charge $250 for repair. The new cooling was shipped from LG one week later. The first technician changed the whole cooling system: compressor, condenser, evaporator, refrigerant and the refrigerator still not work. The refrigerator acts like "heater" with the inside temperature of 80 F. Call for another technician to take a look at the problem, and need another new cooling system. The new cooling system is ordered and shipped from LG after another week. The technician replaced the whole cooling. It is working for now. It took four weeks to fix it and the cost is $375 for labor.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you had this trouble getting your refrigerator repaired but are pleased to see it is working now. Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 5 out of 5 stars

    Great fridge!

    Posted
    Melladi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I used to own a Samsung refrigerator and switched to this LG. I am so glad I did. First off the ice maker is located in the door, freeing up valuable space inside. Unlike our Samsung, the ice actually dispenses quickly and I am finding I have more time in my day since I am no longer waiting endlessly for my glass to fill up with ice. The temperature throughout the fridge seems to be balanced, and my family is happy we have nice chilled milk without freezing our strawberries. The outside is far superior in the smudge free department. I am again, not spending countless hours buffing the outside of the fridge to remove pesky fingerprints. Overall, one of the best refrigerators I have owned and so happy I made the choice to replace the Samsung.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst buy ever!

    Posted
    Jayb31g
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My refrigerator was delivered on May 5, 2018 and since November 3,2018 It has not worked. We heard a popping noise then a circuit tripped. Thank goodness we have a home warranty but i did not think i would have to pay a $75 deductible to fix a brand new appliance! The appliance repair guy came out on November 8th(earliest appointment) and took a picture of the burned out circuit board in back of the refrigerator. I still have to wait for the part to be delivered to him before he can even schedule the repairs. THANKSGIVING is next week!!!! I guess my family will have to eat elsewhere. This was a horrible purchase and mistake on my part. I wish I could give it ZERO stars!!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great fridge so far

    Posted
    jjh42
    • My Best Buy® Elite MemberElite Member

    we've only had it for 2 months, but so far the family loves it. it has a huge capacity; we can't fill it, and we're a hungry family of 4. it's quiet - much quieter than the old GE we replaced. I also like the user interface and digital display showing the temperature settings. I used a thermometer to confirm, and I do find that the actual temps are lower than the settings. Better than being higher. The absolute BEST feature is the open-door chime. My kids always managed to forget to completely close the freezer or fridge door on the old one and leave it that way overnight. Never again! My only concern is the longevity of the compressor; I've read these linear models, although quiet, tend to break down early and often. But I can't take away a star for NOT failing yet. I'll update my review if it does. So far, we're all quite happy with this fridge.

    I would recommend this to a friend