Customer Ratings & Reviews
- Model:
- WM3998HBA
- SKU:
- 6412730
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers highly value the space-saving design and convenience of the washer-dryer combo. They appreciate the large capacity and quiet operation. However, some customers have concerns about the long drying time and lint accumulation.
This summary was generated by AI based on customer reviews.
Wash and dry very space saving
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love Love! Works great for our Airbnb and doesn’t even need a 220 plug or a dryer vent!!
I would recommend this to a friendHelp needed for proper use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying instructions insufficient for effective use. Directions are needed.
No, I would not recommend this to a friend- Cons mentioned:Lint trap
Very disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not dry a load of towels unless you run the dryer part twice, and the dryer will not catch lint or pet hair. I have to vacuum out the tub after every time I use it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We apologize for the inconvenience you have experienced with your dryer not fully drying a load of towels and not effectively catching lint or pet hair. We understand how frustrating this must be for you. Your feedback is important to us, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Practical …
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For smaller spaces or apartment, condos & homes with additional stories and or if you dont have gas lines.
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Great for ADD adults with a set it n forget it abi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described and helped me keep my things washed and dry despite my inability to remember to switch loads from a washer to a dryer
I would recommend this to a friendWasher/Dryer Combo Unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works great. Drying the clothes is another issue. I could not get the clothes even close to dry. Just didn't work out for me.
No, I would not recommend this to a friendGarbage that breaks in 9 months LG wont warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs 0 star ratings. Broke 1 year to the day from purchase, but only 9 months from installation! It says right on the front that the motor is warrantied for 10 years yet LG won't even let you file a claim. Complete waste of money and I wish I hadn't bought any of our LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, DouglasD! We appreciate you expressing your concerns in regard to your LG - 4.5 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and TurboWash Technology! Please know that we value your opinions, and they do not go unnoticed. We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita
Excellent
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic option for your home, washing and drying all in one. No need for dryer vent
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I but this item for my self and my friend ask what I think and i told him that is the best
I would recommend this to a friend- Cons mentioned:Dry time
Not the right machine if u have a kid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine takes 5 hours to dry do not get if you have a family!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Dry time
Washer/Dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING!!! This is product is junk. Does not dry clothes and both LG and Best Buy won't honor warranty. STAY AWAY!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG High-Efficiency Smart Front Load Washer/Dryer Combo. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
great combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, it washes and dries pretty quickly you dont need to wait 8 hours.
I would recommend this to a friendNice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved it best investment ever, know I can’t wash everything
I would recommend this to a friendBest washer ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love ❤️ this washer/dryer combo. It makes doing laundry so easy.
I would recommend this to a friend- Pros mentioned:Noise levelCons mentioned:Dry time, Lint trap
Overall its decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer/dryer all-in-one to make more space as we have or washer and dryer in our kitchen area. That much it definitely accomplished. Pros- Some reviews I have read complain of drying power, but thus far, ours has dried things adequately, the only exception being perhaps bedding and towels, which is still ok. I installed on wooden floors and took care to level it precisely, and vibrations have not been a problem, even without the extra vibration footings. The machine is much quieter than our previous conventional models. It thus far (6+months of use) washes adequately. The clothes come out fresh and clean. It does take some time to cycle, however this is not a big deal for us. We have not noticed a disturbing increase in humidity, which some buyers complained of. Cons- The one biggest design flaw to this machine is that it lacks a lint collection system of any kind. It’s not that the clothes come out with lint on them (thankfully), but rather that the door, and the rubber seal around it, tend to collect a large amount of lint that must be wiped out with a wet paper towel or by hand every other cycle or so. Even this wouldn’t be as much of an issue save for the fact that the rubber sealing ring has folds in which the lint collects. This is the machines one major design flaw in my opinion. Most things washed *will* come out very wrinkled. The main way to combat this is to remove whatever has been cycled immediately after it finishes so that the articles are still nice and hot, which seems to help somewhat. The last downside to the unit is sort of opposite to what others complain of- it dries almost too hot, and I get the feelings that it may have potentially shrunk some of our clothing, though not drastically, still worth a mention. So the drying, while adequate, is a bit tricky. Overall I’ve been very satisfied with the machine. It’s attractive, slick operation and space saving quality make up for the minor (to us) deficiencies.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Sabrina! Your review is our icing on the cake! Thank you for sharing your wonderful review for the LG - 4.5 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo. We really value your opinion because it inspires us to keep developing innovative products. A few tips: use a lint roller to help eliminate excess lint instead of a wet paper towel. And for the dryer being too hot, take a look at our LG Help Library page: https://www.lg.com/us/support/help-library/dryer-clothing-too-hot-CT10000012-20150995632398. Should you need additional support, don't hesitate to contact us, Sabrina, via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. We do apologize for any inconvenience, but we are grateful you chose LG for your laundry needs. Take care! ~Rita
Horrible machine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great combo unit. The washer part is fine but the dryer is awful. It’s not that it can’t dry, just that you can’t adjust it…like at all. The clothes are either still wet or so hot you can’t touch them and they shrink. I had to purchase a stand alone dryer in order to do the laundry properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Not sure yet they delever incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet i will update soon I buy this including everything the parts but when they delever is incomplete. How i install not complete i buy the parts complete and I remember i pay for the installation. Why i buy if not complete? Is not make sense how to install if the parts not included ? I click everything but when they arrive so much disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello! We're disheartened to hear that you haven't been able to enjoy your new Washer/Dryer combo, but we're looking forward to your future review! If you could please reach out to us at the link below, we'd be more than happy to see what we can do. https://www.lg.com/us/support/contact ^Ian
It leaks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for not even a month and it’s leaking water from the bottom of the machine not happy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please check if there is a part thaIf the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
t is damaged.
Back ordered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t received it Product is back Ordered again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are sorry to hear that you still have not received your product and understand your frustration. We apologize for any inconvenience this delay has caused. Kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris
Stop working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working not even a month I had it. This is ridiculous
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
