Customer Ratings & Reviews

I am in love with this unit. Appearance 5 star. I have had vary total wash/dry times. I had 5 towels in ran some errands about 2 hours later came back load was finished and they were bone dry. I did just learn once you wash and dry wait about 30 more minutes to take out to avoid the little bit of moisture that is sometimes on. I put great big load in before bed and next morning totally dry. I think the unit is very quiet. It is nice to get notification that the cycle has ended. I am able to do up to 4 loads a day so far. the only thing that took the 4 hours for me was 4 thick throw rugs. I love it because I was so tired of rewashing because I let something sit for 3 days in washer. I do not know how I lived without.

Perfect machine for our changing needs. I wanted a washer and dryer upstairs but only had room for one unit. I didn't want to lose cleaning quality nor did I want to run a new 220v line so we opted for this model and have not let down one bit. Dry cycle takes a bit longer but the benefits outweigh the time difference. If you do loads before bedtime or as you head out somewhere you will never notice. It just requires a little pre-planning. Simply love not having to run up and down stairs for laundry anymore. Love this unit it is a great value to us.

We really like almost everything about this washer/dryer. True that it takes longer to dry, but you don't have to switch the clothes, so it takes less attention. The only problem is that we've had to replace the pump every 15-18 months like clockwork. We've already gone through 3 pumps and I'm about to install the 4th pump now. It's easy enough to replace, taking only a couple of hours since a lot of the washer has to be disassembled to get to the pump. And the replacement pumps are around 30 dollars. But it's extremely frustrating that it goes out so frequently. In hindsight, I wouldn't have purchased this product.

Although I did write a pretty good review earlier I just saw the inside of my dishwasher and remembered the hideous color of the plastic parts on the spray arms. I have to say the choice of rust colored orange causes me to pause every time I see it wondering if the arms had gotten rusty. If LG monitors these threads I would strongly suggest they consider changing that color.

Best purchase ever, It does take some time to dry but it also depends on the amount of clothes you put in.

Started out great , less than 2 mo , it slowly stopped drying and now won’t drain water out of machine. Called Lg to request repair service, they took all my information then told me I will receive a call in 5-7 days for repair service!! Completely unacceptable ! So now I’m out who know how many days /weeks after spending thousands on this machine.

Ever think to yourself "I want to spend $2000 on a washer designed by a development team full of engineers who've NEVER done laundry?" This is your chance! Lots of cool theories at work! Ventless! Dryer lint is magically whisked away in the gray water! Nope. Doesn't happen. This sucker has no lint filter for the dryer. All pet hair, fabric lint, bits of microscopic debris, etc., will be permanently embedded and interwoven in your clothing. Even using a lint roller prior will not help. Meticulous effort with packing tape after drying will lift about 80%. All lint that doesn't stick to clean clothing sticks to door, door gasket, and interior drum waiting to invade your next load. Best suggestion if you're stuck with one (like me): run pull your wet clothes, run a cleaning cycle with vinegar, run a cleaning cycle of clean water, dig as much lint out of the gasket as you can, run another cleaning cycle, dry your clothes. Run three more cleaning cycles before adding another load. This washer is only for those with a dry clean wardrobe who only wish to launder seven pair of underwear once per week.

Loved it at first. It was quite a honeymoon stage until reality set in. This machine requires a ton of time to keep up with and takes forever to even a small load. I’m outside my return window and am going to have to purchase a new set and don’t even want to sell this thing to someone. Such a waste of money.

We purchased LG front loaders washer and dryer combination. They are the WM4370HKA 4.5 and matching dryer. We purchased the Geek Squad Warrenty with them as well. They have been nothing but trouble. We replaced Whirlpool front loaders. They have ruined clothes. Left discoloration in them. They error all of the time. We sent photos to LG trying to recover some of our loss. We have had the repair people out close to double digit time. We have had them replaced with a new set, thinking that we had a lemon. We were told that it could be our water even though the old set worked well for years until they died. Now it shows a OE error. They were expensive and are still under Warrenty. We are tired of them and tired of Best Buy. The repairman once suggested that we fill a bucket and add water to the tub mid cycle. If there was a rating lower than one star, I would choose. It.

Worst washer/dryer ever! Purchased in 2022. Had an issue with the water draining. Best Buy tech ordered the part only to be told by LG that they no long carried the part needed to repair the unit. So I had to purchase a new washing machine. Not confident in LG products. Buyer beware!

I have an LG washer/dryer combo front load. I have had the drain pump replaced 3 times. They are coming out next week for a 4th. Lucky for me it is covered under warranty. That $35 drain pump is notoriously weak. You can find dozens of videos about replacing LG drain pumps. I can't understand why LG will not spend $100 to make a better pump for a $2000 appliance. Maybe if enough customers wrote reviews to not buy this washer/dryer combo LG would start to notice their drop in sales?

Lights stopped working after 1 year, now entire machine won't turn on worst thing I've ever bought