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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3009 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 3,009 reviews
  • Rated 5 out of 5 stars

    Great Washing Machine, dents and all.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second attempt to purchase this outstanding product. The one delivered a month ago was dented, so we refused delivery. Got the replacement today and by golly it was dented too, same side and same panel. Apparently Best Buy only deliver them this way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really loving how this machine is working so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer and dryer setup I have it in the stacked position and it doesn’t shake or anything I’d recommend anytime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience and customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience and purchase. Able to research Best Buy online to help decide our choice of washer from description, reviews, prices and availability. Purchased at Frisco, Texas store where experience was great from customer service to the day of install with techs!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible at spinning a larger load

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous lg was the same size as this midel and a tank. It could wash anything and spin it with no problem. This washer cant handle the larger loads. It washes them fine, but the same bedding i used in my last washer will just error out in the spin cycle. My last washer had zero issue. This one contantly tries to start and stop spinning - their trubalance technology. It’s pitiful. It also feels more cheeply assembled yet costs more. My last one had steel hindges - these are plastic. Unfortunatly, lg is like everyone else. Build it cheaper and charge more. Ill try speed queen next.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Haug. Thank you for sharing your thoughts with us. We understand your concern about the LG Washer (WM4000HWA) model, especially after having a positive experience with your previous LG washer. We strive to provide reliable, high-quality products and ensure a smooth experience.

      It appears that the TruBalance technology may struggle with larger loads, particularly if they aren't evenly distributed. Try redistributing the load for smoother spinning. For more information, visit https://www.lg.com/us/support/help-library/front-load-washer-troubleshooting-a-ueub-error-code--20151504643089.

      If you need more help with load balancing or spin cycle issues, feel free to message us on social media @LGUSSupport. We’re here to assist you. ^Juvy LG

  • Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What we bought our LG 10 years ago and just git this as a replacement after it broke down The installation service by Best Buy was awesome And so far this unit is performing as expected and nothing to complain about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love them! A great purchase for sure. Have recommended them to others many times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good, some minor annoying issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good experience, kept tripping the AFCI breaker in our new home and we had to change to change to a regular breaker. Also it seems to have a super high-pitched noise during some cycles, but washing capabilities and wifi connectivity are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am really liking my new washer. No problems. Easy to use. Wash cycles much shorter than my old washer. I’ve had the washer for about 1-1/2 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tip Top Store!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy everything I can from Best Buy! Even stuff I don't need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WASHER/DRYER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase. I compared with other stores and found best price at BEST BUY outlet store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed with the washer. I like the features and how it cleans. It definitely cleans better than my much older washer did. And I like having one that qualifies for HE washer rebates, both for the rebate itself and for how it helps the environment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Color not correct

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is good works fine. I would give the rating based on the marketing of this as black steel color is just a charcoal gray. This is the same color as the other LG but with a black door. So if looking for black pass on this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer , great quality and great programming and energy savings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Siccckkkk Washing Machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid washing machine. Haven’t used the bluetooth setting. Fast quiet clean clothes. What else can you ask for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great LG Front load washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is very quiet and gets clothes really clean I would highly recommend the LG Washing machine!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. Cleans well and quietly. Dries well and quietly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Apliance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Haven’t been able to try all the bells and whistles this comes with as far as washing features, but overall very satisfied with purchase and cleaning features. Love the steam cycle option as well. Also, saves on electricity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer! Best I ever had! Everything washes and drys as it should!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and fits perfectly in our laundry.

    I would recommend this to a friend
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