The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Excellent
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works superbly - low cost of use, excellent spin cycle, quiet
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best washer I believe you can buy. It is super quiet and efficient. Has cycles for towels, bedding, heavy duty, delicate and many others. Gets clothes super clean.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am having a terrible experience with my brand new LG washer. The solvent smell is overwhelming. LG told me this is the "new car" smell and it will dissipate if I do 10 washes. I ran it for 18 washes, and measured the VOCs at 1,981, which is almost 5 times the normal limit. The appliance salesman told me that this happens in 1 out of 100 LG machines and they have to send them back to LG. The salesman said that LG is aware of the issue and they have recently changed their production process. I get dizzy and headaches from the fumes. I am concerned about my health and the health of my family. I have had this machine for 24 days and the solvent fumes have permeated the house.
Hi, there. Thank you for sharing your experience with us. We understand your concern regarding the pungent smell from your LG Washer (WM4000HWA) model, and we take your health and safety very seriously. We strive to provide high-quality products and ensure a smooth experience.
You’ve been going above and beyond with multiple washes, and we genuinely appreciate your patience. Although the "new car" smell is familiar with some new appliances, the level of VOCs you're measuring is concerning and not typical. We recommend further airing out the machine by running a cleaning cycle with a washer cleaner designed to break down odors. It may also help to leave the washer door open when not in use to improve ventilation. For more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Since you’ve already performed 18 washes, this might indicate a deeper issue, and we certainly want to make sure your health and safety are prioritized. Please send us a private message on social media @LGUSSupport, and we’ll immediately escalate this case and work with you to find a solution. We will make sure we address your concerns thoroughly. ^Juvy
Rated 5 out of 5 stars
Washer
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this few weeks ago, very happy with it. Excellent capacity, worts great!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer and dryer set were initially really great. Could fit a lot of stuff in them and seemed to wash well. However, within 2.5 years they have both had to be serviced and the washer ring has mold that just won’t go away. These weren’t cheap and of course everything is past the date for return/replace/repair. I’ve seen others who are selling them on FB marketplace bc of similar issues. Don’t buy!
Hi, there. Thank you so much for making an effort to share your feedback regarding your experience with your LG Washer (WM4000HWA) model. We regret any inconvenience and frustration you have experienced with the need for service and the persistent mold issue in the washer ring. We understand the importance of having reliable appliances that meet your expectations. Please visit this link for tips and guidance related to the issue you've encountered: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine-CT10000010-20150635948425. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Rated 5 out of 5 stars
A hauntingly convenient washer
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Once upon a laundry night so dreary, my garments tangled and weary,
I sought a solution, a washing wonder to explore.
A front load washer from LG, I heard tales of its might,
Promising to cleanse with perfection, a chore I would adore.
With sleek design, it stood proud and tall,
A modern marvel, captivating all.
Its ebony exterior, a sight to behold,
Akin to a raven's feathers, shimmering bold.
The door, hinged with precision, opened wide,
Revealing a drum, like a nest, where clothes reside.
With ample space, it beckoned garments to rest,
Ensuring thorough cleaning, for every fabric's bequest.
Within its depths, the technology did reside,
Whispers of innovation, taking laundry in stride.
Advanced features, like a poet's verses rhymed,
Ensured efficiency and care, a performance so sublime.
And lo, behold, the washer's secret allure,
A Wi-Fi connection, a feature so pure.
With wireless charm, it opened new doors,
Allowing remote control, even from distant shores.
Through an app, my laundry kingdom I could reign,
Adjusting settings with ease, erasing any strain.
Start and stop cycles, at the touch of a screen,
Wi-Fi enabled, a convenience unforeseen.
But amidst its prowess, a minor qualm,
The learning curve, like a raven's charm.
Mastering the controls, a brief endeavor,
To unlock the washer's potential, clever.
In conclusion, the LG front load washer, a laundry companion so true,
A modern marvel, to make your chores few.
With elegance and power, it conquers with might,
Like a raven's wings, soaring to great heights.
So, if you seek a washing wonder, tried and tested,
Choose LG's front load washer, a laundry legend suggested.
Embrace its technology, let your garments adore,
And bid farewell to laundry nights, evermore.
With Wi-Fi connectivity, a touch of modern lore.