Customer Ratings & Reviews
- Model:
- WM6998HBA
- SKU:
- 11237689
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service is spectacular. Bought the machine had a problem and best buy customer service was right on it and fixed the problem right away.
I would recommend this to a friend- Cons mentioned:Dry time
Would give it zero if I could
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience to date. Top lint catcher tabs have broken off. Now getting some “vibration sensor failure” warning. Clothes are never dry. Must run dry cycle over and over, and sometimes that’s not enough. Do not purchase!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geoff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We appreciate your feedback and understand how important it is for your appliance to perform reliably. The “vibration sensor failure” message may be triggered if the unit isn’t level or if the load is unbalanced. We recommend checking that the washer/dryer is placed on a flat, stable surface and redistributing the laundry evenly inside the drum. Regarding the drying issue, a helpful troubleshooting step is to ensure that the drain pump filter is clean and that the vent hose is free of any obstructions. For more help, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you’d like further assistance, feel free to email us at [email protected]. We're here to help in any way we can. ^Juvy
- Cons mentioned:Dry time
Take long time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everythings is not bad but It takes too long to finish one cycle.
I would recommend this to a friend - Cons mentioned:Dry time
Worst product ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer I've ever bought I've had it replaced once already I've only had it for maybe 5 months and it's been broken the majority of the time it constantly tells me that there's a clogged drain and it won't drain it takes hours and hours to wash a couple loads of laundry and then it takes even longer because it stops because it says that it won't drain I've had the same problem with both of them and I'm angry
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! We understand the issue you've experienced with your WM6998HBA washer. It’s understandable to feel upset, especially after having it replaced and facing ongoing issues. Your feedback is incredibly important, and we want to assist you in resolving this situation. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293
As a first troubleshooting step, we recommend checking the drain hose for any kinks or obstructions, as these can often lead to drainage issues. Additionally, ensure that the filter is clean, as a clogged filter can also cause similar problems.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore further solutions with you. We appreciate your patience as we work to help you!
—Avril
- Pros mentioned:Overall performance
Washer/dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems so far am happy to keep everyone updated.
I would recommend this to a friend I'm hooked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Gets my clothes so clean and smelling good!
I would recommend this to a friend- Pros mentioned:Overall performance
Washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has revolutionized my laundry experiences.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job and cooperation and easy going with customer
I would recommend this to a friend GREAT FIND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.throw your clothes inside and forget it. Read the instructions because the settings are tricky and your wash/dry CAN end up lasting 3 1/2 hours.
I would recommend this to a friend- Pros mentioned:Ease of use
Wash easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dual works great makes washing clothes so easy.
I would recommend this to a friend - Cons mentioned:Dry time
Combo Washer Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To soon to tell. Definitely takes longer to dry stuff
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JeffL.
We understand how valuable your time is, and we would like to let you know that we appreciate you taking time to submit your review for the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight.
We recommend using a dedicated cycle for heavier loads (Jeans/Bedding/Towel) that will help with a better drying performance. Regularly cleaning the ezLintFilter located on the top of the WasherCombo™ All-in-One is key to optimal drying performance, and we recommend that you clean it after every cycle. Depending on how frequently you do your laundry, check the drain pump filter occasionally to remove any residue or foreign objects that might get caught in the filter...^Ivan.
- Pros mentioned:Overall performance
Great buy!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appliance and easy to operate!!!!!!!!!!!!!
I would recommend this to a friend Does the job right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical to go for this but it’s so much convenient
I would recommend this to a friendRust in washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received washer with rust inside. Trying to get an exchange they tell me they cant do. This is a scam. I spoke with agent Anusha he cant do anything for me. This is a big scam never again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rodney. Thank you for bringing this to our attention regarding the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to receive a washer with rust and face difficulties arranging an exchange. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. Take clear photos of the rust and any other issues for your records and for submitting to customer service. Sometimes, they can assist with exchanges or returns even if the manufacturer’s initial response is unsatisfactory. Please send us a private message on social media @LGUSSupport with your details and documentation. Our team will work to assist you further and help explore additional options for resolution.
We appreciate your patience and are here to support you through this process. ^Juvy
- Cons mentioned:Dry time
Horrible Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible, clothes come out so wrinkled you have to spend hours ironing, some clothes damp, and I will now have to purchase a bunch of lint rollers. What is worse than this product, is Best Buy and the customer service that no longer exists if you don't want to pay for all of their memberships. 14 day return for a washing machine, REALLY! All I asked was to exchange but nope, I didn't pay for their stupid plan AND it hasn't even been 30 days. I will not be buying anything any longer at this store as their customer service has sadly gone way downhill and that is because I have been a BB card holder for MANY years. Now I get to wait to for them to come check out the unit to repair, but will it be repairable?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Jeni.
We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
We value our customers and would like to make this right for you. Please reach out to us on social media with our handle @LGUSSUPPORT or call us at (800) 243-0000 so we can get this resolved promptly for you,...^Ivan.
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take too long to wash and dry is very slow! Difficult to connect to the internet!
I would recommend this to a friendGreat machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently bought this washer/dryer machine. It has been a good machine. It has various things that make it faster to work with, i love the drawers to put the soap, and every wash it automatically pours the right amount. Washes and dries perfectly.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are glad to hear that you are enjoying the features and performance of your new LG washer/dryer machine. We strive to make laundry tasks more convenient and efficient for our customers, and it sounds like the drawers for soap and automatic dispensing are making a positive impact on your experience. Thank you for choosing LG for your laundry needs, and we appreciate your feedback. If you have any questions or need assistance in the future, please don't hesitate to contact us. ^Cris.
- Pros mentioned:Noise level
Great upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and does the laundry very clean and dry.
I would recommend this to a friend - Cons mentioned:Dry time
Worst combo washer/dryer, poor LG support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these units and they were terrible. Of course support from LG was excuses as to why they don’t perform as described and they want to keep sending out technicians to “investigate”. It’s simply a bad product and can’t be fixed. The drying times are very long, the lint situation is horrible compared to the similar Samsung unit. Do NOT buy these LG units.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Nich. Thank you for sharing your experience with us. We understand how important it is for your LG WM6998HBA Washer/Dryer Combo to meet your expectations, and we’re here to help.
Please send us a private message on social media @LGUSSupport so we can provide tailored assistance and explore possible solutions to address your concerns. Our team is committed to ensuring you get the best performance from your unit.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
We appreciate your time and look forward to assisting you.
—Renzo
Awesome washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am surprised how well the washer/dryer combo works. Not only it washes well, I also like the fact that it tells me how long it will take for my laundry to finish based on the load. I also like the other features such as the steam function and it has different types of washes.
I would recommend this to a friend
