Customer Ratings & Reviews
- Model:
- LSGL5831F
- SKU:
- 6469240
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the overall performance of the 5.3 Cu. Ft. Smart Slide-In Gas Range, as well as its ease of use and appealing design. Many appreciate the convenient size and the powerful burners that quickly boil water. The cooking performance and attractive aesthetics of this gas range have also garnered positive attention.
This summary was generated by AI based on customer reviews.
Starter gas oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice oven perfect starter for first home purchaser
I would recommend this to a friendGreat stove!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove! Love the looks and it looks great in my new kitchen!
I would recommend this to a friendStove purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Bought out of box for a discount. I’m happy with the price.
I would recommend this to a friendGas range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range function was good but is hard to keep clean
I would recommend this to a friendLG Gas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few bumps in delivery we finally received delivery of our range. It looks beautiful with the other LG appliances we purchased
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
Accessories not included
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says in the description griddle and air fry tray included and its not included. I assumed its air fryer oven since it says the tray is included but its not. Buying the griddle separatley is like i should have bought the higher model that is air fryer with griddle included. Also says “Begin preheating the oven from the office and get a jump-start on that perfectly planned meal” Not true since somebody in the house should always to turn on the remote start to be able to preheat the oven in the app which defeat of the purpose of what they are claiming that you can preheat while on your way home.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is great, very convenient and very modern! Would recommend
I would recommend this to a friendNot happy with appliances
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with any of the LG products I just purchased. Spec said griddle for this stove was included- it was not. Called customer service for 2 months to get a griddle; they sent me a grille-grate. Called back to return item; they can't find griddle spec or number. I haven't turned on the oven yet. If I have this much problem with a part; I would hate to tackle malfunction of the oven.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Love to cook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the versatility of this stove. The best for people who love to cook
I would recommend this to a friendLG GAS RANGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is awesome! It has multiple types of burners for cooking which is great when cooking a big meal.
I would recommend this to a friendJust what we needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range! Looks very sleek, top is very easy to clean
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, love the range. It looks amazing and I love how spacious is.
I would recommend this to a friendSleek Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek look, seems to be working good thus far.
I would recommend this to a friendCheif
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service and excellent quality looks really great
I would recommend this to a friendDrainville range purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review as I still haven’t gotten my item. It is past the supposed delivery date to the store. Also even though I have the protection plan, they will not deliver given my location. Therefore I have to rent a trailer and make a special trip to pick it up. Very discouraged. Even though I did nothing t recommend this item it is simply because I don’t have it to evaluate.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re really sorry that the service and product you purchased were not completed in a timely manner. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz
Item was never delivered.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order #: 2665 400 8995 112923 Ordered LG gas stove on Oct. 15 with November 20th delivery for the Thanksgiving cooking. On November 20th, Best Buy contractors arrived, rudely ordered me to take down baby safety gates (BB delivery guys prior to that never had problem lifting or maneuvering around it), to inform me in 5 minutes that LG gas stove they brought had a dent. OK. Asked the delivery contractors guys when I should expect the replacement, they said to call Best Buy and took off. Called/chatted with Best Buy for at least a week, went to my store in Fredericksburg, VA, but no information on the stove replacement. On December 1st proceeded with cancelling the order. Made another order the same day and so far, 2 cancelled delivery appointments on December 7 and 12, with the next promised delivery on December 19. Customer service is rude and not helpful. Asked for compensation or credit for my inconvenience was transferred to another agent with the same not-helpful attitude.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We regret to hear about the challenges you've faced with delivering your LG Range (LSGL5831F) model and replacement process. Your frustration is completely understandable. We are committed to providing a seamless shopping experience, and it's clear that we fell short of that commitment in your case. We take your feedback seriously and will do everything possible to regain your trust. If there's anything we can do to rectify this for you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not propane as informed, arrived severely damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived completely busted on one side and awaiting exchange. I was informed at the tone of purchase this was a propane gas range. That is not true. You have to pay out of pocket to have a $150 for conversion kit to be placed on it. Not with the trouble
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to share your experience with us regarding the LG Range (LSGL5831F) model. We're sorry to hear about the damaged delivery and the misinformation about the gas type. We aim to deliver our products in good condition and provide accurate details about them. Your feedback will be shared with our team to help us improve our services. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Poor Self Clean Cycle - Hard to Clean!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Self clean cycle chipped off interior blue paint!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christina. Thank you for sharing your experience with us. We understand how concerning it must be to see the interior blue paint chipped off after using the self-clean cycle on your LG Range (LSGL5831F) model. We strive to provide high-quality products that exceed our customer's needs and expectations.
It’s possible that the high heat from the self-clean cycle could have caused some of the coating to deteriorate, especially if there were any residues or grease buildup on the walls that may have reacted to the extreme temperatures. To avoid this in the future, we recommend using a mild oven cleaner and non-abrasive cloth for routine cleaning instead of the self-clean function, especially if you notice any irregularities in the coating.
Please send us a private message on social media @LGUSSupport, and we’ll assist you further with this issue. We're here to explore the best next steps and ensure you're satisfied with your LG appliance. ^Juvy
Poor customer service from
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-0 No customer service. My stove is still in the box, not installed. I should just return it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Range (LSGL5831F) model. We're sorry to hear about your experience with our customer service. We strive to provide exceptional service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Very nice Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and functional. I can recommend it with full responsibility.
I would recommend this to a friend
