Customer Ratings & Reviews
- Model:
- LW1217ERSM
- SKU:
- 5890358
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the 550 Sq. Ft. Smart Window Air Conditioner's cooling capabilities and quiet operation. Many appreciate its ease of installation and use. While some reported issues with the product packaging, the overall performance has been praised by users. The air conditioner's effectiveness in cooling rooms quickly is a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Too loud it makes a lot of noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud It makes a lot indoor noise . Don’t know poor in dio noises
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Consistent unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the same unit to replace an existing one. Works well, easy to clean and maintain. Price has gone up considerably since I bought the original version 3-4 years ago. Guessing it’s still fall out from Covid…materials availability, etc.
I would recommend this to a friend - Pros mentioned:Cooling
Great AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ac for the money. Keeps my room super cold for sleeping
I would recommend this to a friend - Pros mentioned:Noise level
Good stuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, not too loud . Very satisfied with this purchase.
I would recommend this to a friend - Pros mentioned:Ease of use
Great ac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cools kitchen and living room very well. Easy to install and easy to use.
I would recommend this to a friend Died just out of warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine the first year. Died after 14 months just out of warranty period. Cost me hundreds of dollars in installation and diagnosis. Also, the app won't let you schedule temperature changes, just on/off; and it needs a bunch of permissions like location.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
AC Good / Software terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the ac seems good as far as ac's go, but what is terrible is the smart thinq app. Beyond terrible. Doesn't work at all! Even with the wifi 3ft away. Never able to log on. Google home works with it to turn it on and off only but no control with the app. Tried everything. If you want smart control, get something else!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your air conditioner, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Do not buy LG air conditioners!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine lasted almost 2 years. Have trouble entire time. Thermostat froze& even when unplugged wouldn’t shut off. Save yourself the trouble
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane