Customers praise the 65" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024) for its exceptional picture quality, vibrant colors, and overall OLED quality, with many highlighting its ease of use, great refresh rate, and sleek design. However, some customers have expressed concerns about the remote control and the price.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Color
Rated 4 out of 5 stars
Its a middle child in a good way
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
theres better and theres cheaper its a good middle honeslty ive had CX, C1 and this C4 its def brighter than the older models its lighter and well its speakers are way better altho i reccomend a bar at the minimum
This reviewer received promo considerations or sweepstakes entry for writing a review.
As a long time Samsung user, I thought I'd try my hand at a LG TV and man was I impressed. Mainly using it for my console gaming it has won me over with the high frame rate and also the OLED screen. The AI features included with LG make the audio so robust and crisp I don't even need a soundbar. Don't get me wrong Samsung was great but in a month of using the 65" C4 LG I think I won't be going back.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When it worked it was fine, no complaints. However, a day after the 1 year warranty expired, this tv randomly stuttered and then completely stopped working. Hired Best Buy to come out and they said the screen stopped talking to the motherboard, the tech was not surprised by the issue. Fine.
Go to Best Buy and look for another tv. At this point we’re a little put off by LG because my dish washer, my fridge, and my tv have all had issues within the past year. The store guy at Best Buy ASSURES us that this tv is highly recommended and the first issue was merely a fluke, convinces us to buy another FULL PRICE tv. We get it, pay for the wall mount and an 5 year protection plan this time only for it to cut out after only 4 months.
But wait! You say. You have a 5 year protection plan, everything will be fine! Wrong. So wrong. We spend hours going through robo calls because “the Best Buy protection plan only covers what the manufacturer won’t in the first year so YOU need to call the manufacturer and get them to assure us it wasn’t a manufacturing defect THEN we can come out and see if we can help you.”
We FINALLY get through to LG and they make us do a face call to look at the tv (paying special attention to the corners) and can’t find the issue so they punt us to their service provider who tells us they are booked out 3 WEEKS for even an assessment AND we have to figure out how to take it off the wall, which we paid Best Buy to do) because their technicians might not know how to do it. So we call the manager and he tells us that they’re actually booked out 4 weeks because they are apparently one of the few service providers LG has left and they are SWAMPED with work. We explain the situation and he manages to find us an appointment only a week and a half out and we take it.
The guy finally comes out, takes off the back and there is a giant crack all the way down. He says this is common and suggests that if we had tried to adjust it at all between the last time we turned it on and when it wouldn’t, and so much as bumped the corners this would be the result. Apparently any pressure to the corners results in a COMPLETE brick. LG won’t cover it because it’s an accident, Best Buy won’t cover it because it’s an accident. Apparently ONLY manufacturer defects and power surges are covered so a 5 year plan is completely useless.
So sure, gamble on this tv if you want but beware you’re looking at a glass house and there is no bullet proof covering to save you.
Hi Rachael, thank you for sharing your experience in such detail. It’s clear you’ve gone above and beyond to resolve this issue, and we truly appreciate the time and effort you’ve invested—not just in the product, but in navigating the support process.
We’d like to take a closer look at your case and explore what options may still be available. Please send us a DM at @LGUSSupport with your model number, purchase details, and any service documentation you’ve received so far. That’ll help us better understand the situation and provide more tailored assistance.