Customer Ratings & Reviews
- Model:
- OLED65C4PUA
- SKU:
- 10672065
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the 65" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024) for its exceptional picture quality, vibrant colors, and overall OLED quality, with many highlighting its ease of use, great refresh rate, and sleek design. However, some customers have expressed concerns about the remote control and the price.
This summary was generated by AI based on customer reviews.
Unreliable to the point of being unusable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Constantly locks up, where no streaming apps or local SSD will play. I had high hopes for my first OLED TV. Definitely look elsewhere than LG for OLED TV's. My wife mainly watches this TV. She is not a tech wiz and it's unreasonable to expect her to reset TV, routers and unplug and plug in TV several times a week. We need a refund from Best Buy or LG. End of story.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ralph. Thank you for sharing your experience with us. We understand your concern about your LG TV (OLED65C4PUA) model, especially with constant lock-ups affecting your streaming apps and local SSD playback. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To start, we’d suggest checking for any available software updates for the TV, as these often resolve bugs and improve overall performance. For some extra guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. We also recommend contacting Best Buy customer service at 888-237-8289 for a return or refund process if you are within their return window. For extra help, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If this issue persists, it may indicate a deeper technical issue with the TV, which we’d be happy to assist with.
Please send us a private message on social media @LGUSSupport, and we can work with you to explore repair options or discuss possible next steps to resolve the situation. ^Juvy
Bought new, arrived broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After days of waiting for delivery, the tv came broken and it along with the box looked like it had been a return. I paid for a brand new OLED not an open box one and they didn't even put the instructions manual back inside. It took hours to set up only to realize it wouldn't even turn on, just a white line appeared in the screen. I had to call customer service and said a different OLED same price just different brand was not in stock and 2/3 times we called they told my bf I had to be on the line even though I was at work so they refused to help him. We ended up just getting a refund and will be looking elsewhere for an OLED.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ashley. Thank you for taking the time to share your experience on your LG TV (OLED65C4PUA) model. We appreciate your feedback and understand how important it is to receive a brand-new OLED TV in perfect condition, especially after the anticipation of delivery. This unit is designed to deliver stunning picture quality and performance, and it’s unfortunate that your setup was impacted by the condition of the unit and packaging. If a white line appears on the screen and the TV won’t power on properly, this typically indicates panel damage or a hardware fault that requires technician support. For help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. If you ever decide to revisit LG or need help with another LG product, we’d be happy to assist. Feel free to email us at [email protected]. We’re here to help. ^Juvy
- Pros mentioned:Picture quality
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture. But when I bought it I was told it was compatible with my Klipsch 200 core sound system for theater sound (AtMos). Sorry after a month of trying to get help from Klipsch, LG and Best Buy I am giving up. When a Best Buy salesman tells you 'no problem', you'd better get it in writing. The sound is great on it own, but not as advertised (atmos), If you are not a gamer, you are probably wasting your money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback regarding your LG OLED65C4PUA.
While the LG C4 OLED TV does support Dolby Atmos and offers advanced sound features, compatibility with external sound systems, like your Klipsch 200 Core, may depend on the specific setup and connection method. We recommend the following troubleshooting steps to enhance your experience:
Verify HDMI eARC Connection: Ensure your sound system is connected via the HDMI eARC port on your TV. Go to Settings > Sound > Sound Out, and select HDMI (eARC).
Enable Pass-Through Audio: In the Sound Settings, set Digital Sound Output to Pass Through to allow uncompressed audio formats like Dolby Atmos to pass to your sound system.
Firmware Updates: Ensure both your TV and sound system have the latest firmware updates, as this can improve compatibility.
https://www.bestbuy.com/site/lg-65-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578042.p?skuId=6578042
If the issue persists, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further to ensure you get the best possible experience with your LG TV.
Thank you for your patience. —Renzo
Great Picture, Difficult Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is terrific. Took awhile to learn how to navigate the remote. Samsung remote was much easier to use. Geek Squad installation was lacking.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
No privacy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Privacy is non existent in the LG ecosystem. I cannot recommend this set even though the picture is fantastic. LG blocks ALL of it's smart features behind agreements that strip you of all privacy. They will monitor and keep record of EVERYTHING YOU WATCH. Want to play a video game? That's not safe from their content recognition software. Want to watch something on Netflix they'll have a record of that. The picture is fantastic too bad it stops there
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for sharing your thoughts on the LG TV (OLED65C4PUA) model. We’re glad to hear that you appreciate the picture quality, but we understand your concerns regarding privacy within the LG ecosystem. It’s important for you to feel secure while using your devices.
We take user privacy seriously and continually work to improve our policies. If you have specific concerns or suggestions, we encourage you to share them with us. In the meantime, you can adjust privacy settings in the TV’s menu to limit data collection and customize your experience.
Your feedback is invaluable, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to address any additional questions or concerns you may have. We appreciate your patience. ^Juvy
Still waiting!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review because I’ve been waiting for more than 2 months for the TV to be installed by the Geek Squad. Your scheduling team is atrocious! Promises broken repeatedly. The same when I visited my local Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for reaching out and sharing your experience with us. We understand your concern about waiting over two months for the installation of your LG TV (OLED65C4PUA) model, especially since you've been promised a quicker turnaround several times. We really aim to provide top-notch service and make sure everything goes smoothly.
We suggest you get in touch with Best Buy customer service at 888-237-8289 to talk about your concerns, get some help, and explore possible solutions.
While we can’t directly manage the scheduling with Geek Squad, we’re here to help speed things along for you. Just send us a private message on social media @LGUSSupport with your details, and we’ll make sure to escalate the issue so you’re prioritized for installation as soon as we can. We can also look into other options to connect you with someone who can help you get a quicker resolution. ^Juvy
How does this thing work?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is OK. Perfunctory explanation from the delivery crew and lack of any written instructions force the customer to figure everything out on his own.
I would recommend this to a friendSound is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is terrible. It is very loud and has a squelchy type sound to it. If we’d heard the sound quality, we’d found a different tv.
No, I would not recommend this to a friendListed as “good” was wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came in with dings on each corner, no stand or remote. 5000 hour watch time and some burn in. Not to mention it was still in store mode! Listed as good was way wrong. On top I had to buy a remote just to get it work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gabriel. Thank you for sharing your experience with us. We understand the importance of receiving your LG TV (OLED65C4PUA) model in the expected condition. In the meantime, if you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. One step you can try is to exit Store Mode by going to Settings > All Settings > General > System > Additional Settings > Home/Store Mode and selecting Home Mode, which will allow the TV to function properly for everyday use. You can also review setup and usage tips for your model on our official support page here: https://www.lg.com/us/support/product/lg-OLED65C4PUA.AUS. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy
Focus / Blurry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV however the focus goes in and out. Our old TV never did that and we've not switch internet or wifi since getting this set so something must be wrong internally. I've notified Best Buy of the issue. Hopefully we can get it fixed or swapped out and then I can write a better review.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Desserae. Thank you for sharing your experience with the LG TV (OLED65C4PUA) model. We’re glad to hear you love the TV's picture quality, but we understand your concern about dealing with the focus issues. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. Since you've already contacted Best Buy, that’s a good first step, and we hope they’re able to assist you with a resolution. In the meantime for additional help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848. If the issue persists or if you need further assistance from us, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re more than happy to assist with troubleshooting or help escalate the issue if needed.
We truly appreciate your patience, and we’re hopeful that your issue gets resolved soon so you can enjoy your LG OLED experience to the fullest. ^Juvy
Bad Open Box Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is based on my experience with Best Buy. I purchased an open-box "Good" condition TV that turned out to have severe screen burn-in, despite having very few operating hours. Best Buy claimed it wasn’t a display model, but it clearly was. It also arrived without a remote, which was never disclosed. While the TV itself was otherwise excellent, I had to return it due to the burn-in—which was excessive, even considering the discounted price.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karl. Thank you for sharing your feedback with us. We understand your experience about the screen burn-in and missing remote for the LG TV (OLED65C4PUA) model you purchased as an open-box item from a retailer. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
When it comes to screen burn-in, LG OLED TVs have built-in features to protect the screen, such as pixel shifting and a logo luminance adjustment. Please ensure these features are enabled in the TV's settings to help maintain picture quality. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-run-the-pixel-refresher--20153710651501.
If you need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd like to give a review of this, but I can't since it hasn't been delivered as promised three weeks after purchase. Waited all afternoon for it to show up, then received a call from a Customer Advocate letting me know the the delivery had to be rescheduled another five days out. Incredibly frustrated.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thanks for reaching out and sharing your experience with the LG TV (OLED65C4PUA) model. We know how exciting it is to welcome a new TV into your home, and we appreciate your patience while waiting for delivery. It’s helpful to hear about your situation, and we want to make sure you’re supported every step of the way. For product details and support resources once your TV arrives, feel free to visit https://www.lg.com/us/tvs/lg-oled65c4pua-oled-4k-tv. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy
LGTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY POOR AUDIO QUALITY. TOO MUCH BASE, NOT ENOUGH TREBLE. MUST USE DIALOGUE ASSIST (WORDS) CONSTANTLY.
No, I would not recommend this to a friendGood TV lousy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, very complicated to set up after the installers did not set it up.
I would recommend this to a friendNonexistent Local Assistance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER make a purchase at the Duluth, MN Best Buy store again. I purchased a 65 inch tv that i do like. However, when attempting to call the Geek Squad for technical assistance I called the local main number. I was transferred first to Mexico. I then recalled the local number and was transferred to some east asian country. Neither representative was able to speak or understand American English. I then tried every other method to speak to a manager at the Duluth, MN store to no avail.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for taking the time to share your experience with your LG TV (OLED65C4PUA) model. We're glad to hear that you're enjoying the TV itself, though we understand your concern about what you've encountered while seeking technical assistance. We strive to provide exceptional services and ensure a smooth experience.
Even though we don’t manage third-party services like Geek Squad, we really want your experience with the LG OLED to be as smooth as possible. If you ever have questions about how your TV is working, connecting, or features like AI Picture Pro or webOS Smart Platform, just reach out! We're always ready to lend a hand.
Feel free to drop us a private message on social media @LGUSSupport, and we’ll make sure you get the support you need from LG. Take care! ^Juvy
Do not shop here, they are rude and incompetent.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned a appliance and they are rude and unhelpful. Always want you to call corporate for help
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding the LG TV (OLED65C4PUA) model. We understand your concern about your experience with both the product return and customer service. Our goal is to make sure you have a great experience with us.
We really don’t want you to feel like you’re being shuffled around or not treated well, and we’re all about making things better for you with LG. If you're still having trouble with your return or need a bit more help, just shoot us a private message on social media @LGUSSupport with your order details, and we’ll do our best to sort it out for you and make sure you feel supported. ^Juvy
Power board failures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV power board does not work, LG customer service leaves a lot to be desired. Do not recommend buying this LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Micah. Thank you for reaching out about your LG TV (OLED65C4PUA) model. We understand the importance of having a TV that powers on reliably.
One helpful step you can try is performing a full power reset by unplugging the TV for at least 60 seconds, then plugging it directly into a wall outlet (not a power strip). This can help rule out a power‑supply interruption and ensure the TV is receiving stable voltage. If the issue continues, the unit will need further inspection. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. To allow our team to take a closer look and assist further, please send us an email at [email protected]. We're here to help. ^Juvy
TV OOLLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its mid honestly. Super expensive for what it is and store rushed me out…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts on the LG TV (OLED65C4PUA) model. We appreciate you choosing this model, and we’re glad to hear you’ve had a chance to experience its features firsthand.
The C4 series offers excellent OLED performance with Dolby Vision, AI Picture Pro, and a smooth 120Hz refresh rate, ideal for gaming and movies. To enhance your viewing, enable AI Picture Pro for clearer visuals and dynamic contrast, especially with HDR content. Also, try Filmmaker Mode for a more authentic movie experience. For personalized settings or features, message us on social media @LGUSSupport. We're here to help you enjoy your OLED experience. ^Juvy
LG not-so-smart.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works but their "smart" OS sucks. Their app store regularly goes down which totally screws you when apps stop working because they MUST be updated constantly use. LG has some kind of voice assist AI which is set to horrible default settings. Wish I had never got this thing. I got it because of all the great reviews but I am completely unimpressed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about the LG TV (OLED65C4PUA) model's smart OS and the issues you're experiencing with the app store and voice assist features. We strive to provide high-quality products and ensure a smooth viewing experience.
As a troubleshooting step, you might want to check if your TV’s software is up to date, as that can sometimes resolve issues with the app store and voice assist. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, adjusting the voice assist settings through the TV's menu can improve your experience by turning off unwanted features or customizing them to your preference.
Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you through any further steps or assist with any issues you're facing. We're here to make sure you have the best experience possible with your TV. ^Juvy
Dishonest Salesman
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman at the Germantown Best Buy store cheated us on the so-called discount and membership benefits. After we found out the truth, we returned everything. Will never go to that store again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JosephC. Thank you for sharing your experience with us regarding your LG OLED65C4PUA TV. We understand your inquiry about the issues you encountered with the sales experience at the Germantown Best Buy store, leading to a return of your products.
While we are the manufacturer of the TV, concerns about sales practices, discounts, and membership benefits from a retailer are best addressed directly with Best Buy. They are in the best position to investigate and assist with these store-specific matters.
https://www.bestbuy.com/site/lg-65-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578042.p?skuId=6578042
We appreciate you choosing an LG product. If you have any questions about your LG OLED65C4PUA TV's features or performance, please feel free to send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help. We appreciate your patience. —Renzo
