Customer Ratings & Reviews
- Model:
- OLED65C4PUA
- SKU:
- 10672065
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the 65" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024) for its exceptional picture quality, vibrant colors, and overall OLED quality, with many highlighting its ease of use, great refresh rate, and sleek design. However, some customers have expressed concerns about the remote control and the price.
This summary was generated by AI based on customer reviews.
tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very dark and not user friendly not as clear as our samsung
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joe. Thank you for your feedback on the LG TV (OLED65C4PUA) model. We understand your concern your experience that hasn't met expectations—especially compared to your previous Samsung TV. We strive to provide high-quality products and ensure a smooth experience. While OLED technology is known for its deep blacks and rich contrast, we understand that the overall picture brightness and clarity can feel different depending on your viewing environment and preferences.
We’d love to help improve your setup! Try enabling the "HDR Tone Mapping" or switching to "Vivid" or "Standard" picture mode under Settings > Picture > Picture Mode Settings. You can also boost overall brightness by increasing the OLED Light and Gamma levels. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-or-dim-screen--20153267537855.
For a more customized walkthrough, feel free to message us on social media directly @LGUSSupport with the setup details. We’re here to help fine-tune your viewing experience. ^Juvy
Best Buy Delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv for delivery and was told they would deliver between 8-8pm. They changed the delivery time at 5:30 am and showed ip while we were not home. Called support and asked for a supervisor and they said go to a store to complain and hung up. Poor service indeed. If you purchase from best buy, be sure not to use their services to aquire the tv. I will be refunding the tv today.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern having your LG TV (OLED65C4PUA) model, delivered outside of the promised time frame and to face difficulties with customer support. We aim to provide excellent services and ensure a smooth and seamless shopping experience. We recommend contacting Best Buy customer service directly at 888-237-8289 for a resolution regarding the delivery issue. Ensure to have your purchase details handy to expedite the process. If you need further assistance or have additional concerns, please send us a private message on social media @LGUSSupport. We're here to help and support you in any way we can.
We appreciate your patience and are committed to ensuring you have a better experience moving forward. ^Juvy
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is a joke. Didn’t include the remote and multiple associates said I had no choice but to drive aver an hour back to the store to retrieve it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the missing remote for your OLED65C4PUA and the concern you've had with customer service. We'd like to take a closer look into this and explore possible solutions.
https://www.bestbuy.com/site/lg-65-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578042.p?skuId=6578042
Please contact us directly via private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. —Renzo
Great tv terrible store and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great but the customer service was terrible. They sold the 1st tv I bought to a different customer. Refused to fix the issue so I bought this tv and the manager I talked to about the situation completely ignored the issue.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Quintyn. Thanks for sharing your experience with us. We’re glad to hear you’re enjoying the LG TV (OLED65C4PUA) model, though we understand that your experience with customer service was less than satisfactory. We strive to provide excellent service, and we regret that you didn’t receive the support you expected. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance, please send us a private message via social media @LGUSSupport for any ongoing concerns, and we’ll be happy to assist in resolving them. Your feedback is invaluable to us, and we want to ensure a positive experience moving forward. ^Juvy
OLED tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience with this purchase tv missing parts
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us regarding your new LG 65" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024). We understand that your inquiry is about missing parts or accessories from your TV purchase, and we want to ensure you receive everything needed to properly set up your new television. Your feedback is important, and we'd like to assist you further to resolve this issue right away.
The standard accessories included with this model are typically the Magic Remote, remote control batteries, a stand, the power cable, an E-Manual, and a Quick Start Guide. If any of these essential components are missing from your packaging, we can certainly assist you with next steps.
https://www.bestbuy.com/product/lg-65-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/JJ8VPZQF6G
For further assistance, including verifying which parts are missing and arranging for replacements, please contact us at [email protected]. We appreciate your patience as we work to correct this for you. —Renzo
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible return policy, I purchased an LG OLED TV and I have had it less than 3 weeks and it has a green line running down the screen, Best Buy will not take it back, and I am getting the run around from LG for a week now. I do not recommend purchasing from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the OLED65C4PUA TV. We understand the issue with the green line on the screen and the difficulties you've encountered with the return process. It’s concerning to deal with a malfunctioning product so soon after purchase, especially when you're not receiving the support you need. You may access this link related to your concern:
https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463
While we recommend reaching out to Best Buy regarding their return policy, we also want to assist you with any concerns related to the TV itself. Please send us a private message on Social Media @LGUSSupport, and our team will do our best to help you resolve this issue promptly.
Your satisfaction is important to us, and we appreciate your patience during this time. Thank you for bringing this to our attention!
—Avril
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will not stay connected to an LG sound bar made to go with it for WOW sound. Geek squad not able to help.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christopher. We appreciate your feedback on the LG TV (OLED65C4PUA) model and understand how important a seamless audio experience is, especially with WOW Orchestra. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To improve the connection between your TV and LG soundbar, please ensure that both devices have the latest firmware updates. Additionally, try reconnecting them by: Removing the soundbar from the TV’s Bluetooth device list and re-pairing.
Using an HDMI eARC connection for a more stable link.
Resetting both the TV and soundbar to factory settings. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver--20153207557627. If the issue continues, please reach out to us @LGUSSupport via social media so we can further assist you. ^Juvy
Just need a tv - not a controlling one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not Buy! must have a lg account to download new apps Stopped me from using my Ruku one big hassle after another will never buy lg again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anthony. Thank you for sharing your experience with the LG TV (OLED65C4PUA) model. We appreciate your feedback and understand your concern about the device requirements that hinder your enjoyment of your favorite apps. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Creating an LG account is necessary for downloading certain apps, but we want to help make your experience better. If you’re looking to use your Roku, you can connect it directly to the TV's HDMI port, allowing you to bypass app downloads on the TV itself.
If you’d like assistance or have further questions, please send us a private message on social media @LGUSSupport. We're here to help you maximize your viewing experience. Thank you for your understanding, and we hope to assist you. ^Juvy
Mr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 65” tv 16 days ago. Supposed to be delivered today. Didn’t happen. Only people to talk to can’t speak English.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for reaching out. We understand your concern about your LG TV (OLED65C4PUA) model isn't delivered as scheduled, especially when communication is difficult. We strive to provide excellent services and ensure a smooth experience. As a first step, we recommend checking with the delivery carrier or contacting Best Buy customer service at 888-237-8289 for an update on your TV's status. If you're still facing issues, please send us a private message on social media @LGUSSupport with your order details, and we’ll escalate the matter to ensure that your delivery is rescheduled and delivered promptly.
We are committed to making sure you get your TV as soon as possible, and we'll work with you to resolve any issues along the way. Thank you for your patience. ^Juvy
auto Brightness feature sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the auto brightness feature cannot be turned off. which is very distracting when playing games.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We understand the auto brightness feature on your LG OLED TV is causing issues during gaming. We understand how distracting this can be. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545
To address this, you can try adjusting the settings in the TV’s menu. Go to Settings > Picture > Picture Mode Settings > Energy Saving and make sure it is set to Off. This should help disable the auto brightness feature.
If you’re still experiencing problems, please send us a private message on Social Media @LGUSSupport with details about your TV model and the issue. Our team will be happy to assist you further. We appreciate your patience and are here to help. —Mau
- Pros mentioned:Picture quality
Absolutely beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 65" LG OLED in 2017, then bought an 83" Samsung OLED in 2024. I just bought the LG C4 in 2025 and its absolutely amazing. The color is intense, the brightness is consistent and looks great. I love this TV. I have the setting on filmmaker mode and sound on Cinema. I didn't care for the AI sound. I also removed the ads settings. It was really easy to set up. Amazing price for an amazing tv!!
I would recommend this to a friend - Pros mentioned:Picture quality
Shopper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv picture bright sharp its very thin so u need to be careful
I would recommend this to a friend - Pros mentioned:Picture quality
Very nice smart TV at a reasonable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased the LG 65" C4 Series OLED smart TV and are very happy with our purchase. Our older LG set started to lose backlighting in spots, and we didn't realize how much loss of quality we had until we saw the new set. The operating system is much faster. It was simple to set up over our wireless network and simple to connect our soundbar. It wasn't the top of the line that we viewed in store but it was within our budget and has a very nice quality picture and sound for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
True Enjoyment !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely surprised at the quality of this Tv , especially the sound quality . Im partially hearing impaird because of an injury in Vietnam . THE Clarity & brightness also surprised me as I also have Macular & cataract issues . Watching the Masters Golf tournament was Spectacular. One of my alltime great purchases .
I would recommend this to a friend - Pros mentioned:Ease of use
Happy Choice for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly enjoy this Smart TV. Great price for all that it does. Glad I picked it. So easy to set up for an old lady.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. We put this in our bedroom and it made our room come to life. Picture is exceptional.
I would recommend this to a friend - Pros mentioned:Picture quality
Stunning Picture, But Sound and Remote Lag Behind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used LG OLED TVs before and this one has the best picture quality in its class. I didn’t give five stars because the sound could use a boost—consider a soundbar—and the remote isn’t as good as the previous version.
I would recommend this to a friend - Pros mentioned:Picture quality
Lg 65” oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv that deserves a look by any buyer. Picture quality is amazing.
I would recommend this to a friend Tv for home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but expensive still worth it because good television
I would recommend this to a friend- Pros mentioned:Picture quality
Excellant TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Picture is so fabulous. Pretty easy to use too.
I would recommend this to a friend
