Customer Ratings & Reviews
- Model:
- 65UQ9000PUD
- SKU:
- 6501927
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 65” Class UQ9000 Series LED 4K UHD Smart webOS TV for its exceptional picture quality, describing it as 'amazing' and 'clear'. They also appreciate its budget-friendly price, easy setup process, and convenient remote control. However, some users have expressed concerns about its slow performance, occasional screen issues, freezing problems, and buggy software.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Response time
Slowwww
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow as dirt. Every touch of the remote, every menu selection takes at least two seconds to 10 seconds or more.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Loses WI-FI constantly
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loses wifi connection. O/S is slow and buggy and I despise the mouse as remote "feature". I had an old LG TV that had connection issues also. How have they not solved this problem nearly a decade later!? No matter how cheap they are, don't buy LG TVs. You'll regret it.
No, I would not recommend this to a friendbad purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i usually like LG but with this purchase i found that it only worked long enough to get it out of the box. though it was an open box purchase. I mounted it and set it up on day of purchase. then two weeks later it would not turn on. tried to reset it a few times, the next weekend finally had time to try and return it, to no avail because it was beyond the return period of 15days. customer support tells me its under in store warranty. therfore i call to get it repaired system sends me to LG. i dont consider that in store. therefore i am stuck with a brand new tv that doesnt work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG.65" LED Smart TV. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV……………,,,,….. ………………………………………………………….
I would recommend this to a friendVery glitchy TV and worse customer service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for almost a year now. This TV is very glitchy and unfortunately LG’s customer support in even worse. On the TV, all of the apps like Prime TV, Spotify, every app, keeps kicking in and out for no reason at all and freezing. The problem doesn’t happen all the time but most of the time which makes it even worse when trying to prove the TV is glitching. After spending many hours on the phone multiple times re-proving the TV isn’t working and every reset there was and trick to try, they even visually saw it wasn’t working because they can log in to see your screen, but they still want to send a tech out and if the glitch doesn’t happen while they’re in my home, I have to pay full price for the tech even though they already saw the TV not working for themselves. I would never recommend LG’s company or TV’s to anyone.
No, I would not recommend this to a friendLG-65" Class UQ9000 LED webOS TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this television I didn't know that LG smart-tv's were not very user-friendly if you have been using Samsung smart-tv's for years. But the screen/picture looks great!
I would recommend this to a friend- Cons mentioned:Speed
Don’t buy this one.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this tv. It’s really slow and the response rate is off and annoying. I thought it would be good because it’s expensive but I should’ve just got a cheap one like normal. Don’t waste your money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok tv it sometune takes a long time to turn on. Like it takes over 5 mins
No, I would not recommend this to a friendNot so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but color needs improvement Brightness need improvement Very dark pictures Not very satisfied
No, I would not recommend this to a friend7/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote barely works and volume and is other than that tv is ok
I would recommend this to a friendNeeds better apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortanetly this tv is not compatible to many apps that i need to enjoy it.
No, I would not recommend this to a friendNot a good product with terrible support
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV to replace a 12 yr old Samsung that is still working. 14 weeks later, I have no picture and Spring Break is about to start for my three kids. LG is t helpful, as it will be “at least a week” before getting a technician out here. I just want to return this thing and swap it for a new Samsung. Terrible experience with a sub-par product. I truly had high hopes for this TV, and the reality fell far short. Even with Geek Squad protection, a week for a tech to be here. It’s hard to find the value in this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We're saddened to hear of the outcome that you experienced with your TV and we'd like to take the opportunity to do what we can to get this resolved for you. Feel free to check out the status of your repair through this link (https://www.lg.com/us/support/repair-service/track-repair). Furthermore, we ask that you contact Best Buy for further assistance on your purchase. Here from LG. ^Anthony
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, software is lacking. Extremely slow when wanting to select/open apps. I've kept up with the updates as well. I don't recommend this if you're looking to use HBO/Netflix/YouTube etc.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big difference in what I saw in store Picture quality wise
I would recommend this to a friendtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just a so so clarity but for the $ not bad...............
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rica. We appreciate your feedback on the 65UQ9000PUD TV. It's good to know that, for the price, you find the clarity to be reasonable. If you have any specific questions or concerns about your TV or if there's anything we can assist you with to enhance your experience, please don't hesitate to reach out to our customer support team.
You can contact us via our customer service line at (800) 243-0000 or send us a private message on Facebook or Twitter at @LGUSSupport. We're here to help and ensure you get the most out of your TV. Thank you for choosing LG, and we look forward to assisting you with any questions or needs you may have. ^Jolly
Not really worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are noticable vertical lines on the display in bright background, which is apperant with almosr every movement of frames… but if that doesnt bother you, the dispaly itself is pretty sharp and bright.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. We're disheartened to hear your experience regarding vertical lines on your display. Please reach out to us so that we can assist in getting this issue resolved! You can see our contact options here: https://www.lg.com/us/support/contact. It would be a pleasure for us to assist you. ^Chris
Budget TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is decent for people who want a bigger tv but for cheap. There are much better options for slightly more money. Look elsewhere if you need a bright tv that can handle reflections.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
- Cons mentioned:Performance
Horrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv if I could I would return it. Constantly freezes up
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
software problems
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iv'e sent this TV back and now this 2nd one is giving me troubles!!! i'm sooo mad i'm guessing its the software cause I can't download any apps or update them don't bother buying this tv!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Rebecca! Thank you for sharing your concern about not being able to download any of your applications for your LG - 65" Smart webOS TV. We would like to provide you with our LG Help page for some troubleshooting steps you can follow: https://www.lg.com/us/support/help-library/troubleshooting-premium-apps-tv-CT10000018-1434403325217#:~:text=Check%20that%20your%20TV's%20firmware%20is%20updated&text=For%20WebOS%205.0%20and%20higher,select%20%5BDOWNLOAD%20and%20INSTALL%5D.If you are still having issues, don't hesitate to contact our LG Support Team at 800.243.0000. ~Rita
- Cons mentioned:Response time
Very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is slow Responds slow since the start up. Lags very often
No, I would not recommend this to a friend