Customer Ratings & Reviews
- Model:
- 75UM6970PUB
- SKU:
- 6363868
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 75" Class UM6970PUB Series LED 4K UHD Smart webOS TV's picture quality as very good, making it a great TV for the price. They also appreciate its large screen and easy-to-use interface. However, some customers have expressed concerns about the remote control's button placement, the limited number of apps available, the low refresh rate that can cause blurriness, and the sound quality, recommending a soundbar for better audio.
This summary was generated by AI based on customer reviews.
Bad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first LG product buy and it was a real disappointment. After reading a ton of reviews I purchased this 75” to upgrade from my Sony 65” tv. It was bad out of the box. The picture was blurred and I couldn’t get the colors adjusted. I’ve never bought a tv that was broken from the onset. At first I thought it might have been my connections, but after plugging my Sony back up it was clear that the LG was damaged. Needless to say I called that same day to return it and I’ll take my chances with a Samsung or another Sony brands I can trust.
No, I would not recommend this to a friendDo not buy - flashes red, blue, green, grey, black
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen only flashes red, green, grey, blue, black. Chatted with Tech Support they were of no help - said to take it in to an authorized service center, then gave me two businesses names and addresses. One of the two is an auto towing service, not an electronic repair shop! Last time I buy a LG TV. I've owned other brands of TVs much longer without having this flashing color problem.
No, I would not recommend this to a friendNot A fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Awesome price, but extremely limited on streaming options. If you are streamer like I am, this not the tv for you.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Broke in less than a MONTH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working after less than a month LGs warranty will fix it but I've been waiting over 2 weeks just for someone to call me to diagnose the problem. THEN I have to wait another 2 weeks for the parts to arrive to fix the tv. After the parts are received they will pick up the TV and fix it which I'm sure will take another 2 weeks.... so I've had a broken tv longer then I've had it working.... Thanks LG money NOT well spent
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
- Cons mentioned:Reliability
SonnyTVbad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV turned off several times then flashing red lights. Returned for replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One thing is bothering me through out is that why does all movie seems like that I’m watching a documentary or any daily soaps.
No, I would not recommend this to a friendFair so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought before xmas. Thought I got a deal but the picture color screws up occasionally. I am waiting for something to go out on it!"
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Dead right after warranty expires
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this TV!! I bought this TV in Jan 2020, five months after warranty expired, the TV no longer starts normally and keeps flickering the LG logo. LED backlight is bad. I'll now have to figure out a way to dispose of this huge TV and buy a new one. Don't get fooled by the low price. You are buying a low quality item. Never buying an LG product again!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for a little over a year and it just stopped working. Garbage
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
TV PROBLEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 75 LG after 15 days it start making weird sounds. Called Best Buy They said you gotta call manufacturer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
- Cons mentioned:Reliability
Broke within 5 days of use!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Will never buy a LG product again. The TV stopped working after 5 days of use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Poor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was defective, I picked it up during the pandemic, they only gave me the door, I did not open it immediately to keep it well, while other things arrived that I asked for on the internet to install it, but I did open it 2 months later. I noticed that there was a scratch on the pants store no longer help me because they say never buy insurance
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or
Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your
name, phone number, address, email, model/serial numbers, and date of purchase and we will be
happy to assist you. There are policies and procedures in place to ensure resolutions are
consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Good but not least
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg TVs are always good but specially you can connect airplay through you iPhone and android phone from any browser
I would recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and will be shared with our product team. If you need assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
We have had nothing but problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv keeps turning off on its own. Either no sound or no picture.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
- Pros mentioned:Tv quality
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, poor/unprofessional best buy delivery.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Poor quality picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the picture on this is substandard. Blacks are grey and colors are always tinted blue. It's fine for video gaming, but for watching motion pictures it's awful. HDR looks like washed out feces. If I could take it back I would. I'm selling it at a major loss. Last product I'll ever buy at Best Buy.
No, I would not recommend this to a friendWobbly Windfall for Best Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during covid, we found the stand was too wobbly. We ordered another with a different stand but Best Buy refused to take return of this one because the store was closed. After at least 100k in purchases over years I will NEVER shop here again. Purchased 4/20
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
poor quality tuner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont pick up over the air channels. Had to take it back.
No, I would not recommend this to a friendHorrible TV and Service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv purchased in my life. TV randomly shuts off. I have to turn it on and off multiple times before it recognizes inputs. Sound cuts out. LG technical support was very unhelpful when I called earlier his year. Waste of money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
We got the lemon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this TV for 22 months and the screen suddenly developed white horizontal and vertical lines. We were told it is not fixable. $1000 gone.
No, I would not recommend this to a friend