Customer Ratings & Reviews
- Model:
- OLED77C4PUA
- SKU:
- 11028408
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
WORST SERVICE, TV already died, got it in December
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it in December, it's already broken and has been out for more than a week. LG's customer service is TERRIBLE and I will never get another LF TV again. I even have the Best Buy protection plan, but they passed me off to LG and LG passed me off to this inept service company that sent one old man out to me and he made me help him move the TV so he could work on it. What if I was an elderly person or just had surgery and can't lift a 77" TV that is bigger than me? Not only that, the way he held it by the screen made me INCREDIBLY nervous, but he literally told me to "Hold it tight, HOLD IT LIKE A MAN... It's not going to break". Unreal and they are telling me that it will "hopefully" be fixed next week sometime. Never, ever again with LG. If I could return it, I would.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Timothy. We truly appreciate you taking the time to share your experience with the OLED77C4PUA and the service process that followed. Your feedback is incredibly valuable, and it helps us better understand where improvements are needed—not just in product support, but also in how service is delivered to our customers.
The situation you described, especially regarding the handling of your TV and the expectations placed on you during the repair visit, is something we take seriously. Accessibility, professionalism, and care should always be part of the experience, and your insights will be shared with the appropriate teams for future consideration.
If you’d like to explore additional resources related to your product, you can visit our support page here: https://www.lg.com/us/support. It includes warranty details, manuals, and repair options that may be helpful.
Thanks again for your honest feedback—it truly helps us grow. - Avril
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for video on DVD, Picture quality constantly changing when streaming. Blurry to good and dark to light. First LG I have been disappointed in. But when the picture is good...it's good.
No, I would not recommend this to a friendMiss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth it . Top notch smart TV I recommend u get one of this
I would recommend this to a friendWorst experience with Best Buy in a over 20 years
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrid experience. Best Buy sold me a defective 77 in Qled LG that their Geek Squad said should never have been sold to anyone. They said Best Buy management would contact me to resolve. It is a month later and no call from Best Buy’s management. Geek Squad returned the defective TV to Best Buy, so they have it back. I was mislead into opening a $4000 Best Buy credit card, with the promise of free financing for 24 months. That’s a business practice concern for another time. This has caused a loss of trust, as they don’t seem to stand behind anything anymore. Not their products, not the sales team, not their Geek Squad, not their claims, promises, integrity or customer service. Now I have to work with citi bank to ensure Best Buy did not bill me thousands for a LG QLed that was never supposed to be sold.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Blessedone. Thank you for sharing your experience with us. We understand your inquiry regarding the OLED77C4PUA TV you purchased and the difficulties you've encountered with Best Buy. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-77-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578044.p?skuId=6578044
We appreciate your patience. —Renzo
L'N'G - Life is Not Good with LG
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG 77 inch C4 has the specs to be a very good monitor, however LG has a long way to go before this screen lives up to it's potential. After just 2 months of very light use, the screen started showing heavy horizontal lines on the right most side of the screen, which slowly faded away as your focused moved to the left side of the screen. . . Given that the screen had been used less than a year, the Manufacturer's Warrant (LG) covered the failure rather than the 5 year protection I purchased from Best Buy. LG has failed to confirm a date for the screen malfunction to be repaired by a LG technician. LG appears to be reluctant to ask the Best Buy Geek Squad technician to do the repair. My warranty clearly states that they will either repair or REPLACE the malfunctioning screen and since they have demonstrated no competence in arranging for a repair, I will be pursuing the REPLACE option.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG TV (OLED77C4PUA) model. We understand your concern about experiencing issues with your screen so soon after purchase, especially when it is under warranty. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the horizontal lines issue, we recommend ensuring the firmware is up to date, as certain updates can improve display performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
We’re committed to resolving this for you and apologize for the delay in scheduling the repair. Please send us a private message on social media @LGUSSupport, and our team will work with you to expedite the repair process or explore the replacement option. We appreciate your patience as we resolve this matter for you. ^Juvy
Amazing TV, questionable customer service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with the best buy membership that protects price, the sales guy I dealt with was amazing. However I have gone back twice now to do the price protection guarantee and have been denied both times, being asked to talk to corporate each time. Each time I have talked to corporate they give me the runaround and in one instance even disconnected from the chat. When it takes you 10 minutes to get to that point it is pretty infuriating to have that happen.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alex. Thank you for sharing your experience with us. It’s awesome to hear that the sales associate at Best Buy took good care of you while you were getting your LG TV (OLED77C4PUA). We totally get your feelings about the price protection process, though. For things like price protection, it’s a good idea to keep a record of your purchase—like the date, what you paid, and any lower prices you might have spotted. This information can come in handy when you chat with the retailer's customer service. If you need to reach out to Best Buy customer service, you can do so at 888-237-8289. And if you need any more help, feel free to shoot us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here and ready to help you figure things out. ^Juvy
LG Never Again, Best Buy?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV and LG absolutely suck! My TV has not worked since March 14th. It was repaired, by the only repair folks in the southeast, and worked for less than an hour. I am on a waitlist again to get an appointment for the next time they will be in this area to try and fix it again. Even though I have Best Buy protection...they will not do anything until the LG warranty runs out. This has been an absolute JOKE!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SharonV. Thank you for sharing your experience with us. We understand your inquiry and how concerning it must be to encounter issues with your OLED77C4PUA, especially after a repair. To help get your TV back up and running, we recommend unplugging the unit for a full 60 seconds, then plugging it directly into a working wall outlet—bypassing any power strips or surge protectors—to perform a soft reset. This can help resolve temporary power or display issues. We'd like to explore all possible solutions with you.
https://www.bestbuy.com/site/lg-77-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578044.p?skuId=6578044
Please send us a private message on social media @LGUSSupport so our team can assist you directly. We appreciate your patience as we work to make this right. —Renzo
Good TV, horrible remote.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine and looks great, but the remote has a pointer on it that is impossible to permanently turn off. I absolutely despise the pointer, and unfortunately I am outside of the return window and am stuck with it. I will not make the mistake of purchasing an LG TV ever again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Evan. Thank you for sharing your feedback with us. We understand your experience regarding the Magic Remote included with your LG TV (OLED77C4PUA) model. While the pointer feature is designed to enhance navigation, we recognize that it may not suit every preference. To minimize the pointer activation, we recommend keeping the remote stationary when not in use, as the pointer responds to motion. Alternatively, you can use the LG ThinQ app or a universal remote that does not include the pointer functionality for a more traditional control experience. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to explore possible solutions. ^Juvy
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace this tv 4 times because of dead on arrive pixels and defective panel. I do love it however the experience left a bad taste for me. Buyer be aware. Also I wish the remote was better
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with multiple replacements for your LG TV (OLED77C4PUA) model, especially with issues like dead pixels and a defective panel. We’re glad to hear that you love the TV overall, but we understand how this experience has left a negative impression. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the remote, we’d be happy to provide tips on how to enhance your experience with it, or suggest alternatives to improve its functionality. For help, you may visit this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809.
Please send us a private message on social media @LGUSSupport, and our team will work with you to address any concerns you have with the TV or remote. We're here to make sure your experience with LG is a positive one moving forward.
We appreciate your patience and look forward to assisting you. ^Juvy
be careful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a new 77" LG TV with a soundbar and LG kitchen appliances for my basement. The appliance installers tried to get more money from me when they arrived at my house x 2, and a store employee wanted me to buy the TV from him (cash) so I could then get a discount......??
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raymond. Thank you for sharing your experience with us. We understand your concern about dealing with unexpected requests for additional payments and discounts when purchasing appliances and electronics, especially after spending a significant amount on items like your LG TV (OLED77C4PUA) model and soundbar. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport with the details of your experience. We'll ensure this issue is investigated, and we’ll assist you in getting the proper support for your appliances and TV setup.
We truly appreciate your feedback, and we're here to help ensure your future experiences with LG are smooth and hassle-free. ^Juvy
Not worth the expense
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most worthless operating system ever and very few apps that are worthy to use. Samsung is superior to this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Pita. Thank you for sharing your thoughts with us. We understand your concern about the LG TV (OLED77C4PUA) model's operating system and app selection, and we appreciate your feedback. We strive to create an enjoyable user experience.
In terms of improving the functionality, we recommend checking for any available software updates, as LG regularly releases updates to improve performance and add new features. Sometimes, updating the software can help with the responsiveness and app availability. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Please send us a private message on social media @LGUSSupport, and our team would be happy to assist you further, whether it's troubleshooting or providing recommendations to enhance your TV experience. ^Juvy
Burnt out after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burnt out after 13 months. Didn’t get the additional warranty. My bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raymond. Thank you for sharing your experience with your LG TV (OLED77C4PUA) model. We understand how important it is for your television to remain reliable beyond the first year of use.
One helpful step you can try is performing a power cycle reset by unplugging the TV for 5 minutes, then reconnecting it. This can sometimes clear issues with the panel or power supply. Additionally, ensure the TV’s firmware is updated through the Settings → Support → Software Update menu, as updates can improve performance and address certain operational issues. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy
Free Install My Butt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your planning to have this TV installed, buy it somewhere else. Best Buy has rescheduled three time on me. I bought my TV on June 12th and it is still not installed. After may appointment for July 2nd (Tomorrow) got cancelled, Best Buy wanted to reschedule again for the 22nd of July. Buy your TV Elsewhere. Free insall My butt.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with the LG TV (OLED77C4PUA) model. We're really excited that you picked one of our top-notch OLED TVs; it’s designed to give you amazing visuals, and we want you to soak in every moment right from the beginning.
Typically, the retailer handles installation, but we're here to help. If you have your unit, you can set it up easily using the stand or wall-mount. Just connect it to a surge protector and follow the on-screen prompts. If you prefer professional installation, consider your space layout and cable management in the meantime.
Feel free to message us on social media @LGUSSupport for tips or guidance. We're committed to ensuring your experience with your LG TV is fantastic! ^Juvy
Returning this TV Friday.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio does not work with this TV. You have to enable eArc support in the sound options to achievce Dolby Atmos. However, with this selected the TV will not output Dolby Digital 5.1. I have to change this setting depending on what I am watching.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Drew. Thank you for your feedback on the LG TV (OLED77C4PUA) model. We understand your concern about adjusting audio settings frequently, especially when trying to enjoy different content formats. We strive to provide high-quality products exceeding our customer's needs and expectations. For help, ensure your HDMI connections are secure and that you’re using high-speed HDMI cables that support eARC. For additional guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-issues-with-the-optical-connection--20150886912445. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you in optimizing your audio settings for a better experience. We appreciate your patience. ^Juvy
WASTE OF TIME
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Got Order Nor did they call to ask us since tv console was not avaliable, did we atleast still want the tv This happened 2 times at the coral springs F.location We called the day befor 1st Delivery because no body called us to confirm the Appt Mind you ,you only get the call center,and they tell you ,you have to go in the store So we did ,only to be told they canceled the entire order ,and we rescheduled only for the same exact thing to happen Again They did not even try to make it right.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jess. Thank you for sharing your experience with us. We understand your concern about dealing with repeated issues with your order, especially when communication was lacking and the delivery didn’t go as planned. We strive to provide exceptional services and ensure a smooth experience.
While we can’t directly manage the Best Buy experience, we highly recommend reaching out to their customer service again at 888-237-8289. But this time, consider escalating the issue to a store manager to help resolve it. If you'd like further support or need any assistance with your LG products, please don’t hesitate to send us a private message on social media @LGUSSupport. We're here to help however we can.
We sincerely appreciate your patience and hope this situation gets resolved for you soon. ^Juvy
Issues playing blue ray DVDs (and customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV to replace an earlier LG product. Old TV worked fine with our Sony blue ray DVD player, but this new TV flickers repeatedly when playing blue ray discs (but not regular DVDs). Gone multiple rounds with LG support and completely unhelpful in finding a resolution, and also have to go through the repeated steps that assume the problem is anything other than their TV. Very disappointing experience, both in supposedly upgrading to a better product only to have less enjoyment, and also with their terrible customer service (both attitude and product knowledge). Likely our last LG purchase ever after this experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stephen. Thank you for sharing your experience with the LG TV (OLED77C4PUA) model. We understand your concern about encountering flickering issues, especially when you’re upgrading to a new TV. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. It’s possible that the flickering could be related to HDMI settings or the Blu-ray player’s output settings. We recommend checking if your Blu-ray player is set to output in a compatible format for the TV. For more help, visit https://www.lg.com/us/support/help-library/troubleshooting-flickering-video-on-your-lg-tv--20152366130523. If you’re still experiencing issues, please send us a private message on social media @LGUSSupport. We're here to assist you further and ensure you receive the support you need.
We appreciate your feedback and are committed to improving your experience with LG products. Thank you for your patience, and we’re here to help. ^Juvy
A top tier Smart OLED TV for the living room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV continues LG’s tradition of delivering stunning visuals with its self-lit OLED evo panel, offering deeper blacks, vibrant colors, and improved brightness over previous models. Powered by the α9 AI Processor Gen 7, the TV provides exceptional picture processing, enhanced motion handling, and AI-driven upscaling, making it ideal for movies, sports, and gaming. For gaming, NVIDIA G-Sync (also has AMD FreeSync ), and a 120Hz refresh rate ensure ultra-smooth gameplay with low input lag. The webOS 2024 interface is intuitive, with support for Dolby Vision, Dolby Atmos, and HDMI 2.1, making it a future-proof entertainment hub. Added the optional LG soundbar, which made this a complete home theater solution for the living room.
I would recommend this to a friendSurround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace w/Sony because the LG would not play surround sound on a few channels. Wow!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with the LG TV (OLED77C4PUA) model. We understand your concern about the trouble with surround sound playback. We strive to provide high-quality products and ensure a smooth and seamless viewing experience.
To resolve this, we suggest checking the audio settings on both the TV and any connected devices to ensure they are set up for surround sound. Also, verify that all cables are properly connected and suitable for your audio system. If you need further assistance, please reach out to us on social media @LGUSSupport. We’re here to help address any issues and improve your experience with our products. ^Juvy
Best Buy Won't Honor Agreed Upon Price Match
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy committed to a price match and won't honor the agreed upon price now. Purchase from a more reliable vendor.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG TV (OLED77C4PUA) model. We understand your concern about expectations around a price match aren’t met, especially on a premium product like this. We strive to provide high-quality products and exceptional services to ensure a smooth experience. While price match policies and fulfillment are handled directly by the retailer, we still want to ensure you're getting the value and support you deserve from your LG product.
If you’ve already received the unit, we’d be happy to walk you through some of the enhanced features this OLED offers, like the α9 AI Processor Gen7 and the Game Optimizer for smooth, immersive visuals. If you’re still within the return window and exploring other retailer options, feel free to message us and we’ll be glad to help you make the most informed decision moving forward.
Please send us a private message on social media @LGUSSupport so our team can assist further if needed. We're here to support you throughout your ownership experience. ^Juvy
Avoid best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst. ABSOLUTELY UNACCEPTABLE. BEST BUY IS THE WORST.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding the LG TV (OLED77C4PUA) model. We understand your concern about this experience, especially when expectations for a premium product like this are understandably high. Our goal is to make sure you have a great experience, and we’re here to help. If you need assistance, feel free to reach out to Best Buy customer service at 888-237-8289. They can help address your concerns and find some solutions together.
If your TV isn’t working quite right or if it got a little bumpy during delivery, you might want to try a quick panel reset. Unplug it for about 60 seconds and then plug it back in—sometimes, that does the trick for basic performance or signal issues.
We’d love to understand what’s going on and see how we can help further. Just send us a private message on social media @LGUSSupport whenever you’re ready. We’re here for you and want to make sure you get back to enjoying the amazing visuals your OLED TV is meant to provide. ^Juvy