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Customer Ratings & Reviews

$3,196.90
Save $603.09
Comp. Value: $3,799.99

Customer reviews

Rating 4.9 out of 5 stars with 190 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 5.0 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are impressed with the stunning picture quality of the 77" Class G5 Series OLED evo AI 4K UHD Smart webOS TV, particularly its vivid OLED quality and phenomenal brightness. The TV's thin design is also well-received, and gamers are finding it to be a perfect choice for gaming. Additionally, the TV upscales HD images extremely well and maintains a deep black level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-190 of 190 reviews
  • Pros mentioned:
    Oled quality

    Rated 1 out of 5 stars

    Looked amazing for a couple hours …

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this tv after watching reviews of LG tvs being great ! Right out the box it did not even power on ! Had it replaced and the second one lasted about 8 hours before having a similar issue to the first and not powering on ! Picture was amazing the few hours it worked but I couldn’t keep doing this runaround ! Gave in an swapped for a Samsung and had zero issues since

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, SamS. Thank you for sharing your experience with us regarding the LG 77" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. We understand your inquiry about the unit not powering on, especially after receiving a replacement with a similar issue. We are sorry to hear that this has caused you an inconvenience.

      Since the unit failed to power on, a common first troubleshooting step for this type of issue is a power cycle, which can sometimes reset the internal circuits.

      Basic Troubleshooting Step:

      Unplug the LG 77G5 from the wall outlet or power strip.

      Press and hold the power button on the TV itself (usually on the underside/center) for 10-15 seconds.

      Leave the TV unplugged for at least 5 minutes.

      Plug the TV back into a working wall outlet (not a surge protector or power strip) and try turning it on.
      https://www.bestbuy.com/product/lg-77-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZTK5F
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.

      —Renzo LG

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love LG.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is amazing. Even in our brighter living room. If your going top tier, ignore the oled vs qled debate. Awesome gaming settings. Works great with my ps5 pro and xbox x

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 3 out of 5 stars

    Install services awful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV!!! Sound bar excellent!!! Only problem is delivery and set up with Best Buy using 3rd party install services. They’re awful and cancel on you at the last minute. You would think they would have offered me a gift card for my inconvenience. Nope! Nothing! I will never use their install services ever again.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Best LG TV ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best G seeies tv evwr nade so far! Color and brightness is better then ever! Wow. Person above is just lying!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Picture. Best TV Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to Best Buy to upgrade our 70 inch Samsung TV only because we moved it to our lower level. We planned on buying another Samsung TV because we were happy with what we had. We walked out buying the 77” LG OLED G5 series TV. We are absolutely in awe with the picture quality. We had Best Buy deliver, installed and set up the TV, another fantastic choice we made. We absolutely love our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great people

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff were very knowledgeable and took time to explain the products I was interested in purchasing. Customer service was excellent listening to my questions and concerns. The product I purchased was everything I expected and more. Would highly recommend Best Buy to all my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best OLED TV on market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous OLED TV with outstanding lifelike picture, very bright upscales images extremely well and great quality. Geek squad did an awesome installation. I highly recommended this LG OLED G5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77” of great pictures

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new 77” OLED tv. Great picture with unbelievable colors.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful but not perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely the best tv ive ever owned. Just stunning! I love watching this TV. I higly recommend this product! Way to go LG!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Must wait, unfortunately

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't buy until LG fixes Dolby Vision posterization / raised blacks issue with a firmware update Others Please be informed and look at pro reviews Was very excited for this set as it does have a great feature set. But I watch a lot of Dolby Vision content and right now any Dolby Vision content (especially streamed) will lookile trash during low light scenes. Will buy and fix review once this issue is fixed. Own several other LG OLEDs (E6, C9, G1), so I'm not just bashing their product.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tom. Firmware 33.10.19 identifies several issues when viewing streamed and 4K UHD disc content in both HDR10 and Dolby Vision formats, including raised blacks. Black levels were displayed brighter than they should have been at 1-3% brightness, and additionally, floating blacks were observed in both streamed Dolby Vision and 4K HDR10 disc content.
      The firmware resolves the issues, and HDR10 versions were free from issues, such as floating blacks, dark gradations, and posterization. The 1-3% brightness checks were still ever so slightly raised, but nothing that normal viewing, even in a pitch-black room, would be seen by the majority of viewers...^Ivan. LG