Customer Ratings & Reviews
- Model:
- DLEX8900B
- SKU:
- 6492270
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 9.0 Cu. Ft. Stackable Smart Electric Dryer for its large capacity and overall efficient performance. Users appreciate its ability to dry clothes effectively and its quiet operation. Additional features like steam and ease of use are also well-received.
This summary was generated by AI based on customer reviews.
Washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional at the time of delivery and installation
I would recommend this to a friendWorst experience ever received by any store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besybuy, replace a broken dryer with a new dryer. They did not test the new dryer after they installed it. The new dryer was defective. They offer to repair the brand new dryer and I told them no I need a new dryer. They also told us to rrplace our vent duct. I did not replaced it because I know it did not need to be replace. The mansger at the store told me that I would be compensated for the inconvenience that they cause me. Ahte4 two week after my initial purshase they finally installed a new dryer using the my existing vent. Up until this day I havent received any compensation that I was promised. That was the service I have ever encountered from any appliances store. I will never ever purchase anything again from Bestbuy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Desmond. Thank you for sharing your experience regarding your DLEX8900B dryer. We understand the issues you've faced with the installation and service provided by Best Buy. It’s important to know when the service doesn't meet expectations, especially when you're dealing with a new appliance.
While we cannot address the service issues directly related to Best Buy, we recommend following up with their customer service to ensure your concerns are heard and to inquire about the promised compensation. You may contact Best Buy's Customer service 1 (888) 237-8289. If you have any questions about your new dryer or need assistance, please feel free to send us a private message on Social Media @LGUSSupport, and we’ll do our best to assist you.
We appreciate your feedback and hope your experience improves moving forward.
—Avril
Manufacturer Deffect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked from day one. Was replaced but still did not work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, GodwinU. Thank you for sharing your experience with us. We understand your inquiry regarding your DLEX8900B dryer not working. We'd like to assist you further and find a solution for you. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-9-0-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-black-steel/6492270.p?skuId=6492270
We appreciate your patience. —Renzo
Dissatisfied Shopper
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a LG washer and dryer from Best Buy and bought 2 pedestals directly from LG. Best Buy charged me for pedestals that I never purchased from them and also charged me twice for my washer and dryer. I now have to wait up to 90 days because they filed a dispute. Will not buy from them again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about facing billing discrepancies and delays when purchasing your LG Dryer (DLEX8900B) model. We strive to provide exceptional services and ensure a smooth experience.
We recommend contacting Best Buy customer service team at 888-237-8289 with your purchase documentation to expedite resolution. In the meantime, if there’s anything we can do to assist with your LG pedestals or appliances, such as setup guidance or product support, please don’t hesitate to reach out to us.
Feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience and hope for a speedy resolution. ^Juvy
Another incomplete service call - SIGH
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional service but they did not install the water to the steam feature for my dryer. Now I need yet another service call. SIGH
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about the oversight with the installation of the water connection for the steam feature on your dryer. We understand the frustration of needing another service call to address this issue. Your feedback is valuable to us, and we will work to ensure that such oversights are not repeated in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Bad experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away if you can. Purchased in December and washer broke in February. One issue after another - 4 tech visits. Still waiting for a resolution. Lg customer service is horrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX8900B) model. We understand the disappointment and inconvenience caused by the subsequent issues you've encountered and the multiple technical visits without a resolution. Please know this is not the experience we want you to have with our products and service. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Our team is actively working on solving the issues you've experienced. We will do everything possible to rectify the situation and ensure you are satisfied with the outcome. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Not gfci compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with new house gfci wiring. Second unit blows circuit breaker as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX8900B) model. We understand how disappointing it can be when a product does not work as expected, especially regarding electrical compatibility. We are committed to providing you with a reliable and seamless experience. It's important to know that GFCI compatibility can vary depending on your home's electrical setup. Sometimes, appliances may need adjustments to work with GFCI outlets or breakers. To fix this, we recommend consulting a licensed electrician. They can check your wiring and ensure the DLEX8900B dryer works well with your GFCI system. Your feedback is important to us and helps us improve our products. If you need assistance, reach out to us on social media @LGUSSupport. ^Juvy
Be aware of customer service Claims
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is OK customer service is terrible Have someone from Best Buy corporate call me well explain
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are sorry to hear about your experience with the order being canceled and the price increase by the seller. We understand how frustrating and disappointing it must be to encounter these unexpected changes. We recommend contacting the seller directly to inquire about the cancellation and price increase and to seek a resolution. Your feedback is valuable, and we will take note of this issue to improve the overall customer experience. ^Cris
Marys Washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are cheap and don't stay closed- I have to really slam them to close them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
The cycle indicator light is maddening
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size of the drum definitely makes a difference when drying my bedding. I haven't had the dreaded 'medicine ball' wad yet. I would encourage LG to come up with a better system to indicate which cycle I'm on. As it is, with the dryer and washer, I have to switch the dial over to the opposite side, then back again, and count the movement to find my desired cycle. Otherwise the light is too broad and does not define a specific cycle. This needs addressed on both the washer and dryer. Also, stop being afraid of buttons. Not everything needs to be 'state of the art'. Sometimes the simplest way is the best.
I would recommend this to a friend- Pros mentioned:Capacity
Time to break up with LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the previous model and decided to go with this one. Our washer went and we decided to buy both together. I wish I had kept my old dryer. This dryer was the biggest mistake. Clothes come out wet and damp, i have to extend time (where is the energy savings there?) Most of the time I have to hang my things on my line to dry them. I am completely unhappy with my set and the dryer is definitely the worst of the pair. I mentioned it in the washer review, I will mention it here; I financed the pair since they were expensive; I am about to put them to the curb and just go to a laundromat. These are the worst appliances I have ever bought and I am so disappointed. I really loved my last LG set and can not believe this pair. I am beyond frustrated today trying to do a load of laundry. Its unreal. Over 3 hours for 1 load. Should not be way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Erica. Thank you for sharing your feedback regarding the LG Dryer (DLEX8900B) model. We understand how important it is for a dryer to dry your clothes efficiently. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Capacity
Big dryer, bigger better resulsts!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer we ever had. Large capacity and exceptional functionality has cut laundry time in half!!
I would recommend this to a friend - Pros mentioned:Drying time
Great Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new dryer. It dries my clothes really fast!
I would recommend this to a friend - Pros mentioned:Overall performance
LG dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer has performed well we are happy with this product
I would recommend this to a friend retired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very informative very helpful great service good people great attitudes I had an excellent experience there
I would recommend this to a friendLOVELY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the look of this dryer. It's designed well!
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG did not supply the accessories needed to make the Steam feature work. Also the finish scratches very easily.
No, I would not recommend this to a friendStay away from lg.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought brand new lg washer and dryer. The dryer is showing d-90. Second load. Ends right away or the clothes are are still wet. Stay with good old american goods and away from these cheap korean garbage.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for sharing your experience with your LG DLEX8900B dryer. We understand how concerning it can be to encounter the d90 error code during the initial use. This code indicates a 90% blockage in the ductwork, which could affect the dryer’s performance. To address this, we recommend cleaning the internal filter, ensuring the exhaust hose behind the dryer is not crushed or kinked, and checking the external exhaust for any blockages.
For detailed guidance, please refer to our support article on Understanding d90 and d95 Error Codes. If the issue persists, we suggest contacting a professional vent cleaning specialist to inspect your home's ventilation system.
LG Dryer - Understanding d90 and d95 Error Codes - https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448
We’d like to assist you further with this issue. Please send us a private message on social media @LGUSSupport, and our team will be happy to help you resolve this. —Renzo
