Customer Ratings & Reviews
- Model:
- 98QNED89TUA
- SKU:
- 6578182
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 98” Class 89 Series QNED 4K UHD Smart webOS TV (2024) highly, particularly praising its phenomenal picture quality and vibrant colors. The deep black levels also receive positive feedback. There are currently no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Great Job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew was excellent. Did a great job and were friendly. I truly appreciated them.
I would recommend this to a friend- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has great clarity and color. The size is also fantastic.
I would recommend this to a friend Not as good as the Older Models
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent enough Picture when compared to Samsung but it pales in comparison to thew older OLED LG TVs
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JimS. Thank you for sharing your experience with us regarding your LG - 98 Class 89 Series QNED 4K UHD Smart webOS TV (2024). We understand your inquiry and that the picture quality didn't fully meet your expectations when compared to previous LG OLED models.
The QNED technology in the 89 Series is designed to offer a vibrant picture with excellent brightness, making it ideal for viewing in well-lit environments. It is a different panel technology than OLED, which is known for its perfect black levels and infinite contrast due to its self-lit pixels. Both technologies offer exceptional viewing, but they have distinct strengths.
If you would like assistance in adjusting the specific picture settings on your new QNED TV to optimize your viewing experience—such as adjusting the Picture Mode or fine-tuning the Brightness and Contrast—we would be happy to walk you through some steps.
https://www.bestbuy.com/product/lg-98-class-89-series-qned-4k-uhd-smart-webos-tv-2024/JJ8VPZHSZF
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.
—Renzo
- Pros mentioned:Picture quality
Loved my Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv loved it will defenetly purchase another lg product
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a fantastic picture and love the smart remote!!
I would recommend this to a friend Aggravating Software Updates
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has a great picture, but every couple weeks LG updates the software and usually something gets screwed up. Either they force you to re-agree to user agreements, and you can't use the TV until you do, or they change some video setting buried deep in the setup menus, and you can't watch a blueray disc until you figure out which setting changed. The first time that happened it took me 2 hours to figure out why it had no picture. Aggravating.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your feedback with us. We understand your concern about the software updates disrupt your viewing experience, especially with settings changing unexpectedly and causing issues with things like Blu-ray playback. We strive to provide high-quality products that exceed our customer's needs and expectations.
Check for update notes from LG after software updates, as they can change default settings. Knowing what to look for can save you time. You might also consider disabling auto-updates or scheduling them for a more convenient time.
Your feedback is important, and we want you to enjoy great picture quality hassle-free. Feel free to message us on social media @LGUSSupport for help with settings or troubleshooting tips. ^Juvy
Nice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size is exactly how big I want it to be. Thank you, BestBuy.
I would recommend this to a friendGreat tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it amazing tv lg is my favorite brand!!!!!!!!
I would recommend this to a friendLG 4K TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG TV has a nice 4K picture and Best Buy delivered as promised.
I would recommend this to a friendLied to by Sales Associate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased tv with the understanding that I would have 60 days price protection. When shopping in store for this tv I was on fence as to purchase this tv in mid October because of the upcoming holiday sales, I expressed these concerns to my salesman who assured me I had 60 days of price protection. Well the tv dropped in price and now the chat team and Best Buy will not issue me a refund or gift card. Long story short, salesman lies to get the sale and customer is on the losing end. Terrible customer service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. there. Thank you for sharing your experience with us. We understand your concern, especially when you were assured of price protection and then faced difficulties in receiving the expected refund or adjustment. We strive to provide exceptional services and ensure a smooth experience. We do recommend contacting Best Buy customer service at 888-237-8289 again and escalating the issue. Sometimes, speaking with a supervisor or manager can help resolve these types of situations. Additionally, please make sure to have the original sales receipt and any communication with the salesperson who gave you the price protection assurance.
If you need further assistance or if you'd like to explore alternative options, please feel free to contact us directly via private message on social media @LGUSSupport, and we can guide you through the next steps or help escalate the situation further.
We appreciate your feedback and hope to help make this right. ^Juvy
No show!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV about a month ago. So far the TV has not been delivered or mounted because the geek squad does not show up at the scheduled appointments. There is no communication either so you waste your day staying home from work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you bringing this to our attention. We understand your concern about experiencing delays with the delivery and installation of your LG TV (98QNED89TUA) model. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to track the status of your purchased. While delivery and installation services are handled by the retailer, we want to ensure you get the best possible experience with your new TV. If you need any assistance once it's set up, please send us a private message on social media @LGUSSupport, and we'd be happy to help. ^Juvy
- Pros mentioned:Picture quality
Did LG give up???
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale for $3999 at AAFES (Military), which seems to be the going price now. It’s a basic TV. It isn’t anything special. It’s just a big, very basic LED LCD TV. The 98” screen is its only saving grace. It’s massive, immersive, and CAN be beautiful. The local dimming is above average. Coming from an OLED for 5 years I can say I’m at least impressed with how deep blacks CAN get, but often don’t. It had horrendous dirty screen effect right out of the box and has only gotten worse. What I thought was a peelable plastic protective cover ended up being the polarizing layer, which its corner was lifted hence me thinking it was meant to be peeled off. It took HOURS to calibrate the picture to something acceptable. The quick calibration where you pick different pictures and the tv recommends settings based on your preferences kinda was ok. It got me in the right direction, but definitely not a complete solution. So The Magic Remote: Oh boy, the magic remote… LG used to be the best. Their menu bar, in all its uninterruptible magnificence, was glorious. Now it’s laggy, buggy crap. The magic remote often moves the complete opposite direction. It’ll have a perpetual drift in any random direction for hours. Sometimes it seems as if it know which app I want to click on and does everything it can to not move to that app. My TV randomly changes inputs on its own, randomly loses connection with a plugged in and operating device. LG Channels comes up on its own occasionally. It’s not this specific TV either. My 55OLEDCX (2020) did all of these things after it was FORCED to update to the newer home menu software. I got a new TV specifically because of those issues and now I’m stuck with another LG that does exactly the same things. I will probably never buy LG again. The competitive edge LG once had is lost and its competitors are far, far superior. Goodbye LG. I was your biggest fan.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your detailed experience with the LG TV (98QNED89TUA) model. We understand how important it is for a premium TV to meet expectations, especially regarding features like local dimming, picture quality, and user interface. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. We appreciate your insights about the screen calibration process, remote performance, and software experience.
Regarding the Magic Remote's responsiveness and the input switching, we recommend performing a factory reset on the TV and ensuring the firmware is up to date to address potential software-related issues. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. For the drift or lag, try re-pairing the Magic Remote by pressing the Home and Back buttons simultaneously for 5 seconds, then pointing it at the TV and clicking the Wheel/OK button to re-register it.
We’d like to assist further and explore potential resolutions for the screen uniformity and software concerns. Please send us a private message on social media @LGUSSupport with more details, and we’ll do everything we can to help. ^Juvy
PSA: Does NOT have Dolby Vison support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contrary to the information provided in the product specification section of this webpage, the LG 98 Qned89 does not support Dolby Vision.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We understand your concern, especially when the product specifications don’t align with the features you were expecting from your LG TV (98QNED89TUA) model. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. Dolby Vision support should be clearly indicated, and we apologize for any confusion this may have caused.
To clarify, we recommend checking for any software updates that might address this feature, as sometimes updates are released that can add or enhance certain functionalities. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, if you purchased the TV expecting Dolby Vision support and it’s not available, we’d like to assist you in resolving this.
Please send us a private message on social media @LGUSSupport with your order details, and we’ll work with you to investigate further or discuss potential next steps. We want to ensure you're satisfied with your purchase and have a positive experience with your LG product. ^Juvy
