Customer Ratings & Reviews
- Model:
- LRFOC2606S
- SKU:
- 6511565
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the ample space, effective ice maker, and pleasing design of the Counter-Depth MAX refrigerator. Many appreciate the InstaView feature and quiet operation, while some note challenges with door closure. Positive feedback frequently highlights the refrigerator's size and capacity. Overall, the product receives praise for its quality and ease of use.
This summary was generated by AI based on customer reviews.
Awful awful awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experiences of my life. Best buy has lost my fridge. I had appointment for the 8th for weeks after paying fully for the fridge, then got a text my appointment was cancelled out of the blue. I attempted get my original date back but to no avail. So i bit the bullet and had it scheduled for the next day and i get a call today they are pushing it to Thursday? I have food waiting in a cooler i have to take another day off work and when i called the store no one knows where the fridge is and the saleman says he doubts it will even get there thursday. Unacceptable. The store people were amazing but whatever is going on behind them is the worst management i have ever seen. DO NOT BUY THEIR APPLIANCES!! I WILL BE POSTING EVERYWHERE.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFOC2606S) model. We understand your concern about facing delays and uncertainty with your appliance delivery, especially after you’ve made full payment and planned around the delivery schedule. We strive to provide excellent services and ensure a smooth and seamless experience. We recommend continuing to reach out to Best Buy’s customer service at 888-237-8289 for updates, as they may be able to escalate the situation.
If you’d like further assistance or need additional support, please send us a private message on social media @LGUSSupport. We're here to help in any way we can. We appreciate your patience and understanding. ^Juvy
Shelves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We find rearrarranging the shelves very difficult.
I would recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Worst refrigerator design I have ever seen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator design I have ever seen. My apartment fridge had more storage space than this. It has 2 doors on the top but one large drawer for vegetables. The worst part is, even the smaller drawers cannot be opened unless you open both doors. On top of that, the ice clumps regularly so you have to unload the whole tray. The wifi is a joke becasue you can control nothing from the app. The fridge controls are hard to understand. I do not know how LG came up with such a terrible product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sam. Thank you for sharing your feedback about the LG Refrigerator (LRFOC2606S) model. We understand your concern with the design, storage space, and functionality issues you’re experiencing. We strive to provide high-quality products that exceed our customer's needs. While the design may feel restrictive, organizing items efficiently can sometimes help make better use of available space. Regular ice clumping can often be improved by adjusting the freezer temperature. Ensure the temperature is set correctly, typically around 0°F, and that the ice maker is not obstructed. Sometimes updating the app or reconnecting the appliance can resolve connectivity issues. If you’re having trouble with the controls, refer to the user manual for detailed instructions. We can also provide additional guidance if needed.
For personalized support and to discuss these issues further, please reach out to us on social media @LGUSSupport. Our team will assist you in making the most of your refrigerator and addressing any functionality concerns. ^Juvy
HORRIBLE SERVICE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with Best Buy!!! Let me tell you something I’ve never got a credit back from BEST BUY FOR REUND For the installation waterline fee 129.99 i’ve been calling every month about that fee that I was promised even from the supervisor over the phone named Sean. Every time I make my payment, I still don’t see that credit refund. I’ve been very disappointed with you guys
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joshua. Thank you for sharing your experience with us. We understand your concern regarding the LG Refrigerator (LRFOC2606S) model, installation waterline fee refund from Best Buy, especially after multiple calls and promises of resolution. We strive to provide exceptional services and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service again at 888-237-8289, asking to speak with a senior representative who can assist you in escalating the issue. If you'd like, please send us a private message on social media @LGUSSupport, and we can guide you on any next steps we can take from our side to help support your case.
We truly appreciate your patience, and we'll be here to assist in any way we can to help get this sorted out. ^Juvy
Good service.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker not working,getting a replacement refrigerator.
I would recommend this to a friendWhat service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a learning experience. 1st NEVER BUY A SAMSUNG APPLIANCE. 2ND Best Buy is lieing about their geck squad warranty. This our 2cnd refrigerator. The 1st went out in less than a month. When we tried to use the geck squad warranty i was told it didn't kick until the manufacturer warranty expires. After spending a month going back and forth with SAMSUNG, I called Best Buy to demand the $550 I spent on the geck squad warranty on the grounds i had been lied to about the terms and conditions and suddenly I got the service I should have gotten a month earlier
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RichardM. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced with your LG Refrigerator ( LRFOC2606S) model and our Geek Squad warranty.
We apologize for any miscommunication regarding the terms and conditions of the Geek Squad warranty. Your frustration is understandable. We understand that purchasing a new appliance should be a hassle-free experience, and we deeply regret that this was not the case for you. Please be assured that your satisfaction is of the utmost importance to us. We would like to make things right for you. If there is anything we can do to assist you further or if you have any additional concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy
Poorly manufactured, won't last a year.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not had this fridge for more than a year, the door handle broke, the bottom freezer door does not such properly and has to be forced and checked, otherwise you get frost on your food and the door won't open all the way due to over freezing. The fridge is poorly made, and bad quality for this price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Macleod. Thank you for sharing the issues you have experienced with your LRFOC2606S refrigerator. We apologize for the inconvenience and frustration it has caused you. We understand that a broken door handle and a malfunctioning bottom freezer door can be highly inconvenient and impact the overall performance of the refrigerator. The frost accumulation and difficulty in opening the door are further concerns that should not be occurring. We understand that these issues have affected your perception of the overall quality and value of the refrigerator. We apologize for falling short of your expectations, and we want to work towards restoring your confidence in our products.
To proceed with addressing these issues, please feel free to send us your contact information through Facebook or X (Twitter) at @LGUSSupport. ^ Con
Terrible repair service program by the Geek squad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the refrigerator for about 3 weeks and the cooling system failed to work properly and needed repair with parts. I have been without the refrigerator for over a week and still have another 4 days before the part is received by the Geek squad to install. The repair service is terrible!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Elaine. We're sorry for the inconvenience you've experienced with your new LG refrigerator. We understand the frustration of having to deal with cooling issues and the extended repair timeline.
Your feedback is important to us, and we want to ensure we address this matter promptly. Could you please share your contact details and the refrigerator's model number on Facebook or X at @LGUSSupport or call us at 1-800-243-0000? This information will help us investigate the situation and expedite the resolution process. ^Jayne
Trash, Save your self a problem
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Don buy this fridge, only last 8 months and started failing. I called LG they sent a technician and denied coverage. Save your self $1500+ and buy from a reputable company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG Refrigerator (LRFOC2606S) model. We understand your concern about dealing with issues after just a few months of ownership, and we appreciate you bringing this to our attention. We're here to help and want to take a closer look at what happened so we can find some options for you.
If your fridge is still having trouble, you might want to try unplugging it for about 5 minutes. This can sometimes give it a little reset and help it start cooling properly again. It’s just a quick fix while we figure things out together.
Feel free to drop us a private message on social media @LGUSSupport with the details of your situation, and our team will be more than happy to assist you further. We're all about making things right for you. ^Juvy
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think you want me to write a review. there has been 5 attempts to p/u my subzero freezer and all 5 times they only sent two guys and not 4 I am going to get it removed myself if they do not get it this time and bill best buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for your review. We regret that your expectations weren’t met. This is not the LG standard. We're deeply concerned about the service level you received when contacting our third-party vendor. We'd like the opportunity to make things right. Please contact us again so that we can show you just how valued you are here at LG. We'd like to see how we can help rectify your situation. ~Tanisha
Broke after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it brand new, broke on us after 1 month and spoiled everything in my fridge and freezer. Would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Aubrey. Thank you for bringing your concerns about the LG Refrigerator (LRFOC2606S) model to our attention. We understand your concern about having a new appliance fail so soon, especially when it results in spoiled food. We strive to provide reliable, top-notch products that exceed our customer's needs. Since the unit is brand new, it should be under warranty. Verify the warranty coverage and conditions to ensure you’re eligible for repair or replacement. Please send us a private message on social media @LGUSSupport with your purchase details and any additional information about the issue. Our team will work to address the situation promptly and ensure that you receive the support you need. We appreciate your patience and feedback, and we are committed to resolving this for you. ^Juvy
Please give me my money back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst customer service EVER… The Westland store and management gives bad service. I waited two/three weeks and no refrigerator.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shaun. Thank you for taking the time to review your experience with the LG Refrigerator (LRFOC2606S) model. We're sorry to hear about your experience regarding the delay in receiving your refrigerator. We strive to provide excellent customer service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service with your order details at 888-237-8289 to get the delivery updates of your order. For more help, you can reach out to us on social media @LGUSSupport. ^Juvy
REVIEW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD TO REPLACE THE REFRIGERATOR FOR 3TIMES IT WOULD NOT LEVEL FINALLY HAD TO CANCEL AND GO FOR SAMSUNG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your concerns, and we're sorry to hear about the challenges you've faced with your refrigerator and the need to replace it three times due to leveling issues. We understand how frustrating this experience must have been for you. Your feedback is essential, and we take it seriously. If you ever reconsider and have questions or need assistance in the future, please don't hesitate to reach out to us on Facebook or X at @LGUSSupport, we'll be glad to assist. ^Jayne
Instslation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instslstion is not done ..he said wr not able to tuch copper pipe
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mohseen. Thank you for taking the time to share your experience with the installation of the LG Refrigerator (LRFOC2606S) model. We're sorry to hear about the challenges you've encountered. We aim to give great service and make sure our customers have a smooth and easy experience. You can contact Best Buy customer service at 888-237-8289 for help and solutions. Reach out to us on social media @LGUSSupport for more assistance. ^Juvy
POOR CUSTOMER SERVICE!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive my refrigerator. Had to order from another company.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We sincerely thank you for sharing your experience on your LG Refrigerator (LRFOC2606S) model. We regret to hear about the inconvenience you experienced with the delivery of your refrigerator. We understand how important it is to receive your order on time and in good condition. It's disappointing to hear that we fell short of your expectations in this regard, leading you to seek an alternative from another company. This is certainly not the level of service we strive to provide to our valued customers. If there's anything we can do to assist you further or address any outstanding concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Said they could not find water shut off and they had another appointment and left. Refrigerator in my garage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
High price, poor service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart-mouthed delivery man caused me to send it back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We're sorry to hear that you had to send your LG refrigerator back. For best assistance, please reach out to the BestBuy customer service. ^Dan
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2x delivery and both fridges sented so hopefully 3rd one is the charmer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG French Door Refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
- Pros mentioned:Ice maker, Size
Great Fridge (but one issue so far)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this fridge for about 3 days and it looks great and has TONS of room for counter-depth. Truly impressive. The size of the water dispenser is also a huge improvement over our previous fridge. Only problem is that it must have some kind of software glitch because it has already alerted us to change the water filter! The fridge is 3 days old….i can see in the LG app the water filter percentage dropping even when the water is not being used. I have seen people in other reviews on other sites complaining about this too. Hopefully LG can fix with a software update because otherwise i have no complaints. As it is more an annoyance than a functional problem i still give it four stars. Would be 5 stars otherwise
I would recommend this to a friend - Pros mentioned:Design, Space
pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice fridge, spacious and well designed. the indoor ice/water selector is a bit finicky
I would recommend this to a friend