Customer Ratings & Reviews
- Model:
- 17Z90TL-H.AUB6U3
- SKU:
- 10937001
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
to a friend
LG GRAM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When 1st opened, the keyboard does not want to work. The computer must be rebooted and then it works.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Molly. Thank you for reaching out and sharing your experience with the LG Laptop (17Z90TL-H) model.
We understand how important it is for your keyboard to respond immediately upon startup. A helpful first step is to ensure your system BIOS and drivers are fully updated. You can do this by visiting https://www.lg.com/us/support?popup=software and entering your model number to download the latest updates. Additionally, checking your Windows startup settings and disabling Fast Startup in the Power Options may help resolve this issue. If the issue continues or you'd like personalized assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to support you. ^Juvy
AMAZING!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched over from my Macbook Pro. I have an M4 mac mini and iPad and needed a PC latop for my new business. This laptop is incredible! Its so light its almost weird. Has amazing battery life and incredible speakers for something so thin (Pro tip - You need to go into dolby access and mess around with the settings to get the best sound) The fans have not come on at all while working and watching tons of videos. If you are looking for a bigger screen laptop that has portability then look no further. This thing is a BEAST!!!
I would recommend this to a friendFedEx woke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How would I know how it is. FEDX never delivered anything to me. Where is my money?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SteveH. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery status of your LG gram 17" Touch Screen Laptop - Copilot+ PC. We appreciate you bringing this to our attention, as we understand the importance of receiving your order. We would like to look into this delivery concern further for you.
https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Perfect workstation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect mobile work station. Ultra light for a 17 in. Battery life is great, can run it for a few days in between charging. Keyboard is surprisingly tactile. Highly recommend.
I would recommend this to a friend17” LG Gram touch screen laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love having a 17” touch screen laptop with a 10-key in the keyboard. It is so easy to navigate switching from the touch screen to using the mouse whenever I need to. The big screen is nice for visibility. I also love how lightweight the laptop is. Best Buy was great with their pricing, and true to their word, when the laptop went on sale, I revived the price difference in a refund. A savings of $725.00! I love shopping at Best Buy.
I would recommend this to a friendYou can't even trade it in, short lived!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike LG TVs, LG gram laptops don't last long, a couple of years at best. Their Bluetooth or WiFi modules will fail. LG laptops are NOT even eligible for trade-in at BestBuy. If you don't believe me, go try it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KatyDad. We understand your inquiry about your LG gram 17 Touch Screen Laptop (model 17Z90TL-H.AUB6U3) and the challenges you’re facing with trade-in eligibility and connectivity longevity. Your feedback is important, and we’d like to assist you further.
As a first step, please ensure your Wi-Fi and Bluetooth modules are running the latest firmware and drivers via the LG Update & Renew app (pre-installed) or through Windows Device Manager:
Open LG Update & Renew and check for any available updates under the Drivers section.
Alternatively, go to Settings > Bluetooth & devices (for Bluetooth) and Settings > Network & internet > Wi-Fi (for Wi-Fi), select Advanced device properties, then Update driver.
Updating these software components can often extend module life and restore reliable connectivity.
https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259
For assistance with trade-in options, eligibility, and potential solutions beyond what’s available at Best Buy, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore all possible paths to ensure you enjoy your LG gram for years to come.
We look forward to helping you find the best solution!
—Renzo