Customer Ratings & Reviews
- Model:
- WHW0301
- SKU:
- 10891749
Rating by feature
- Setup
Rating 4.3 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Monday, I have to reset it multiple times, wasted an hour on support. Takes forever to set it back up and it’s gong back to Best Buy in a brown paper bag. My sons Xbox one drops off every 20 minutes.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Rizktkr,
This is definitely not the experience we want for our customers. Allow us to have our Escalation Engineers assist you with the device before you return it. Just send us your contact details at [email protected] so that we can escalate your case.
Don't forget to include the link to this post as a reference.
We hope to hear from you soon.
Regards,
Thaddeus
Linksys Support
Poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking at the product until I watched the demo video where they purposley blocked foxnews for their kids laptop. What a snowflake company. Trying to throw their liberal socialist views at us even in their demos.
No, I would not recommend this to a friendDoesn't work well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just stick to a normal router. It works better. The company is a pain to deal with. It took 45 mins for them to help me get it working again 3 times in 2 months
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, DavidJM,
We'd like to look into your experience with our Support team and the Velop system so we can assist you accordingly. Please email us at [email protected] with your phone number, location, and the case number if the there's any for our reference.
Regards,
Irish
Linksys Support
Never work right for more than a couple hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $300 and these almost never work and crashes all of the time, like 3-4 times a day at least, don’t buy these and save yourself some money
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Kevin,
We might need to update the firmware of the nodes or relocate them to optimize the connection. Let’s have our Escalation Engineers check what causing the challenge instead so they can provide you proper solutions. Just email us at [email protected] with the relevant details, your contact information, and a link to this review as our reference when you reach out.
Regards,
Rosalyn
Linksys Support
GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So TOTALLY disappointed with the product. Linksys quality has SUBSTANTIALLY dropped off. Will never buy a Linksys product again.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Bill,
We’d like to know more about your experience so we can have our Escalation Engineers assist you in optimizing the Velop system and improve its overall performance. Just email us at [email protected] along with the relevant details and a link to this review as our reference when you reach out.
Regards,
Rosalyn
Linksys Support
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like to play games on my computer and the old router was not doing good enough now the new ones are not done my good at all. They are terrible. I can barely play fortnite. I am Lagging super bad
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
Get in touch with us at [email protected] and we'll have our Second Level Technicians assist you further with the Velop system. Don't forget to include your contact details and the link to this post.
We hope to hear from you soon.
Regards,
Thaddeus
Linksys Support
WiFi with no issues!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love our Linksys 3 pack nodes. Finally we have WiFi throughout our house with no issues. The customer service is fantastic. They are so nice and helpful!
I would recommend this to a friendNo changes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I didn't notice any changes in speed or signal strength. I still have buffering.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Nicholas,
It's odd that the wireless adapter is giving you such challenges when it comes to range and speed stability. make sure to run the latest firmware and avoid placing the child nodes with more physical obstructions. Our Escalation Engineers would like to take a closer look at your experience and help you figure out what's causing this to happen. With the link to this review and your contact details, please email us at [email protected] so the team can lend you a hand.
Regards,
Carl
Linksys Support
Really bad performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly reboot the WiFi, I been changing this product, with real pro UniFi equipment
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Maclivii,
This is definitely not the experience we want for our customers. If you still have the router, we can have our Second Level Technicians assist you with further troubleshooting to get the device working as expected.
Just send us your contact details at [email protected] so that we can escalate your case. Don't forget to include the link to this post.
We hope to hear from you soon.
Regards,
Thaddeus
Linksys Support
Difficult setup install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to setup. You'll need to call for support
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
The Linksys Velop Tri-band Mesh System should be easy to set up using the Linksys app. However, we would like to investigate what happened to your support experience, and we will have our Escalation Engineers assist you further. Please reach out to us at [email protected], and share your case number or phone number with the link to this review for our reference.
Regards,
Jan
Linksys Support
