Customer Ratings & Reviews
- Model:
- 920-012670
- SKU:
- 11066401
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Poor Response
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a really bad double-response issue. I'm constantly getting multiple letters coming out with just normal typing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the double-response issue you're experiencing with your Logitech G915 X keyboard. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your
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- Brief description of issue:
GLITCHES WITHIN MONTHS - AWFUL WARRANTY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 months, the keyboard began operating poorly. Several keys are sticking, there is a lot of lag, and the G HUB (the application required to customize the products) is riddled with glitches. Logitech support is no help whatsoever; they stall the troubleshooting process, request proof of purchase, and then reject claims saying a LITERAL RECEIPT is insufficient. They refuse to honor their product warranty. DO NOT BUY THIS PRODUCT!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for sharing your detailed feedback on the Logitech G915 X LIGHTSPEED. We sincerely apologize for the issues you've experienced with key sticking, lag, and the G HUB software within just a few months of purchase. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your
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Low quality. Bad customer service.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year CTRL key stuck. Logitech told me to make a movie of the issue... I expected better service for a high price item... That's the second 915 and last I bought... Previous was having problems with keys as well.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're truly sorry to hear about the recurring issues with your Logitech G915 X LIGHTSPEED keyboard, especially the CTRL key sticking and your frustrating experience with customer service. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your
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Great keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ultra thin wireless mechanical keyboard with RGB keys. How could you go wrong. It feels nice to type on and even better to play games on. It's a little costly, but a good keyboard. I took 1 star off for the high price.
I would recommend this to a friendBrand response from Logitech
Posted .We're thrilled to hear you're satisfied with your Logitech product. We will share your feedback regarding the pricing with the concerned team. Your feedback helps us continue to deliver great experiences.
Started out as a Great keyboard… but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been a loyal Logitech G and MX user. Always enjoyed the quality they put into their products. Replaced my old G915 with the newer version expecting nothing but the best improvements. The G915X felt great quality wise and typing felt great too. Enjoyed the new improvements. About 3 weeks after I purchased I started to noticed double keys. There was no consistency as to when it would do it or any particular key. It started to get worse. I tried to go through Logitech support but they wanted me to send the keyboard in and I wasn’t going to wait around for them. Best Buy was awesome regarding giving me store credit for a faulty keyboard. Not sure Logitech is making the quality product it was known for. Ended up giving Corsair a try.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear about the double key issue you experienced with your keyboard after only three weeks, and we understand your frustration with the support process. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your
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