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Customer Ratings & Reviews

Your price for this item is $69.99

Customer reviews

Rating 4.3 out of 5 stars with 3437 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are pleased with the Harmony Smart Control's easy setup, voice control, Alexa integration, and its ability to handle multiple devices. Some customers have expressed concerns about compatibility issues, connectivity challenges, the lack of a backlight, and difficulties with the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,437 reviews
  • Pros mentioned:
    Easy setup, Voice control

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the hub much more for voice control my home entertainment. The hub work with almost all IR and bluetooth stuff. I think the setup process is easy enough. Logitech already upgrade it directly work with Amazon Echo. For Google Home, I can still use IFTTT to turn on my LG TV, Acer projector, Shield TV, Apple TV and Xbox 360, even control the Hue lights. For me, the one that I cannot turn on is PS4, but I think it is because Sony did not allow others to connect it via bluetooth as you still cannot use a bluetooth headphone to play PS4 in 2016. Shame on Sony!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife was like, "Whatever!"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do this for a living, so my projects don't always get as much priority as my paying customers' projects, but this product added the final touches to completely hiding our media components. This remote system controls my TV, which is hung above our fireplace with care, and it controls our stereo receiver, Over-The-Air ChannelMaster DVR, & Fire TV Stick, which are all enclosed in our media closet. I ordered this Harmony Smart Control Remote, not taking into consideration that the Fire TV Stick remote used Bluetooth versus radio frequency or super-traditional iR (infrared) technology. I was pooping, only because I could hear my wife's voice saying, "that was kinda ridiculous..". I quickly looked-up the specifications, and was relieved to see that the Harmony included Bluetooth technology, which allows me to control everything!!! :) When I received it, I set it up in minutes. I had to situate the included additional iR blaster outside the media closet to point at the TV, but that didn't take too long. All I have left is to cleanup the wires in the closet. I'm super-surprised how well the iR blasters work. I've installed countless iR repeaters, and they typically need to be aimed just right to the iR receivers on your components. I would definitely recommend this to anyone looking for a clean installation with hidden components. Look at specifications for a complete list of compatible devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great with Harmony Ultimate One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had an Ultimate One remote before this purchase. The Ultimate One was mediocre by itself. I paired it with the hub from this package and it's soooooo much better to use. I can make changes to my setup from the Harmony app instead of connecting my remote to my laptop via micro USB cable. You can also use Google Home and Google Assistant to trigger commands. I put my hub on a shelf so nothing would get in the way of the IR blaster. I would definitely recommend pairing the hub with a Harmony Elite or Ultimate One. The experience is just better overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was recommended by a BestBuy electronics employee. Great remote, if you want to "hide" your components, and keep your room, or home theater free of added dust collectors, and/or clutter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote control for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my harmony remote control very much. When I failed to get a television picture when using the remote, the remote control walk me through a few simple steps to correct the problem

    I would recommend this to a friend
  • Pros mentioned:
    Voice control

    Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best universal connection that I have used to date. I have a 7.1 surround receiver with my TV, PS3, Xbox, Apple TV, and Directv box connected to it. I have also installed led lights around my bar and 3way light switch in the room. This device controls them all as well as I use it with my original iPad as my controller. It is really a great device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition to my room. I now only use 1 remote instead of 3. The only issue I find is that it does not have a backlit feature that was in the product specification. All in all this is a great remote and I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 5 out of 5 stars

    Ditch the Remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this with a newly installed home theater system. Setup with the app was as easy as it gets. You'll need a list of all the components to search the database of supported devices. Mine included a Yamaha receiver and Samsung Blu-ray player, Xbox, Uverse cable box, Epson projector, Amazon Fire Stick and most notably a motorized projection screen. The app found each one in it's database and linked to each component. The Harmony app uses "Activities" to turn each device on/off and change the source input on the receiver. Activities are extremely intuitive and easy to setup. One push of the "Watch TV" activity and the screen lowers, the cable box, project and receiver all turn on and the input on the receiver sets itself correctly. Another push and all turn off. The included remote is even configured by the app providing nearly full functionality of the Uverse box and other components including the Fire Stick remote. This little gem replaced six different remotes. The app setup the following activities effortlessly based on the components. Watch TV Watch a Movie Listen to Music Watch Fire TV Play Xbox 360 The only thing I was disappointed in was I manually setup activities to turn on any device that may not have received a signal. ie: Turn On Projector. Unfortunately it knew the "Watch TV" activity was active and turned everything off before turning the projector back on. This is a minor annoyance as there is a control for each device separate from the activities that allow you to control each device as if it was that devices remote. Logitech's website even has functionality so that you can search to see if your devices are supported before buying. https://support.myharmony.com/en-us/compatibility Highly recommend this Hub/Remote combination.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Multiple devices

    Rated 4 out of 5 stars

    Low price alternative to the elite or ultimate...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My step father has the ultimate with the screen on it but I did like the functions that it has. This set basically does all that with an easy to use remote without the screen but it's ok as you basically use your phone for the missing screen portion or you can just use your phone to control everything without the remote. So basically no need for the high end version with the screen on the controller. Set up can take a while since you need to register the products with the software for it to find the products, set the sequence for the activity and then make sure it works correctly, but all of it isn't too hard to do. If your item is old though then it may not be completely compatible, I have Sony 5 disc player that won't turn on by using the hub but once it is turned on manually it can be controlled through the hub. Another thing to keep in mind is that people need to be patient when using the device, when you turn on or off an activity or device you have to wait for the whole sequence to finish and then move to another activity, it isn't all instant fast. I have used it with Alexa but just to turn it off when I walked of to another room or just for convenience, haven't use with tie Alexa completely. For any Wii users do not connect it to the game system because the system will see it as an actual controller, in my case it took up the spot as player #1, so I just un synced it form turning on the system. Last tip is play with what you can manipulate the controller to do, for ex the activities button you can set to do something different if you have a long hold press vs the one click press, and then the different buttons do different things when held longer ie: stop button when pressed longer will eject the dvd from the movie player.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 4 out of 5 stars

    Solves Controller Problem, with extensive set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller solved the multiple controller problem at home. I have it set up with My TV, Cable Box, DVD Player, PS4, Sound Bar, FireTV Stick, and Phillips Hue System. It works great. I especially I love not having to look around for the tiny FireTV Remote. Here are the problems I encountered while setting up the system. First of all, the set up can be a bit confusing for someone not as tech savvy as I am. You can set it up the system using the Harmony app from your App Store, and you can also use a desktop application available through download. I found the Desktop application a little more straight forward. However, it requires you to connect the device to your computer via usb to sync the changes you have made. Finding all the features on the phone application was slightly difficult, I would say that some layout changes would make it more user friendly, but it works. Another issue I had was that the TV would occasionally not detect Input changes. When this happens you have to open up the application and fix the Input set up. Which can be very annoying. I was able to solve this problem by adjusting the lag between signal sends. It is a little annoying when its sending multiple signals because of the slight lag. However, I did set it up to lag...in order to have my devices accurately detect the signal. Overal, I enjoy using the product and would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 4 out of 5 stars

    Works great, eliminating all of my remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Harmony is great. Setup was quick and painless with my iPhone after I installed the app. It learned my TV, my Time Warner DVR, Apple TV, and my Bose V20 system in minutes. I had to take a second to enable IR control for my Bose system, but it worked great after that. There have been very few issues since I have installed the system. Every once in a while the Sony TV fails to re-sync with the Bose after switching video inputs to/from my Apple TV. If it weren't for that, I would give it five stars. I actually love the included remote and use it 99% of the time. The iPhone/iPad apps are good and I primarily use them when I want to dig down into some settings or other non-standard use.

    I would recommend this to a friend
  • Pros mentioned:
    Multiple devices

    Rated 4 out of 5 stars

    Great hardware, so-so software and arduous setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My requirement for this purchase was that it would truly eliminate the need to have multiple remotes out, even my AppleTV with the Siri remote. And that my wife wouldn't have to struggle with specific and involved instructions, just press one button and you're off. Happy to say that after a bit of headache I think i've finally have that working. So yes, it was worth it. The list of devices that Logitech Harmony devices supports out-of-the-box is astounding, to add a device you can either start my coming from an existing remote, or start by typing the make + model of the device. It worked with all of mine, but then again my setup isn't crazy by any means. This one even found the compatible wi-fi devices on my network automagically, in my case this was my LIFX light bulbs and AppleTV. I can now add the lights to "activities" which is cool. As far as placement, The Hub itself emits the IR signals as well as through the IR blaster thats included in the box (Hub also has a port for an extra IR blaster, sold separately) After a bit of finagling I think i've got it all placed in a way that works with my half-open half-enclosed entertainment cabinet and wall mounted TV. I've also read of people using splitters for their IR blasters, but haven't tried it myself. I was also able to get it to link to my Amazon Echo Dot, but that was definitely much more involved since it required an update to the Harmony. Now there are supposedly two methods for triggering an update, either via their mobile app (iOS or Android) but no matter how many times I tried these steps it just would not update. So that left method two, via a computer and their desktop software (this is where the experience just grinds to a halt.) The desktop software required an update to Silverlight, i think the last time I used that was when Netflix used it in its early days, but I digress. I figured if I was doing a firmware update it'd be best to be on the latest + greatest. Long story short, it was a horrible experience, while connected via USB to my laptop the Harmony would fail to recognize my wi-fi even though I was maybe 10 ft from my router. When it finally recognized the connection it would lose it half-way through the update. At one point the "sync" and/or update said it finished, but when I hooked it back up in its designated place in my entertainment center the light would stay solid red not the normal green, so I gave up and took a break when it appeared that I had bricked it. I guess that short time of letting it sit unconnected to power must have done the trick since I plugged it in to the computer again and did another sync and it was working again. Huge sigh of relief. More on the desktop software side of it, I was hoping that it would offer more of an "advanced" approach to setting up my Harmony. But i was severely let down. For instance: I was trying to set up a "Watch Night TV" activity that would include setting my LIFX bulbs easy right? This is where it gets interesting, I wanted it so that when I eventually pressed the "OFF" button there would be a delay before turning off the bulbs to allow me time to leave the room before going dark. I found where I was able to add in a delay, so "perfect" I thought, but I was wrong. Trying to manually type in a number (since the time interval is in seconds) I could only type it in the single digits, e.g.: "60" or "10" wouldn't work, so I was left clicking (or holding thankfully) the up/down arrow keys to set. Once I had it added I then found out that I couldn't move the order of the delay, so essentially it would be delay only at the beginning which I guess would work as well, but not quite what I was after. I was also hoping to be able to "clone" or make a copy of my first "Watch TV" activity since I manually went through the trouble of mapping every key like I wanted it so that it worked with my AppleTV, but this was not possible. The mobile app works ok, for adding devices and setting activities. Although I learned the hard way that it was not possible to add a device to an activity after the fact, or at least it wasn't obvious. Essentially patience is key. So take some time to plan out your set up and placement of the hub and the IR blaster, also make sure to add all your devices up front, but only after you've done any software/firmware updates just in case. Now that it is all mostly setup I've gotta say that I love it. My previous Harmony remote was the white one designed to work with Xbox 360, and I can now retire that little guy.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Multiple devices

    Rated 4 out of 5 stars

    Versatile Home Theater Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have ever used a Logitech Harmony remote, you are aware of how easy it is to get some of your electronics out of sync. For example, you press the Watch TV button on your remote. The TV turns on and the user lowers the remote. Whoops, the AV receiver didn't get turned on. It is hard for people getting accustom to pointing the remote at the electronics for 10, 15 or maybe even 20 seconds. These problems DO NOT EXIST with this system. This remote sends a command via RF signal to a box with the IR emitter, which in turn sends the commands needed to turn on or off the appropriate devices and switch the audio/video, inputs/outputs to the settings you have specified in the setup. If you have setup it up properly, everything works. If there are problems you can edit the setup and try again. You MUST have a computer with internet to configure this system. There is a learning curve to setting up this system, but it is far better than anything else I have tried. My experience with Harmony remotes in the past has been that they normally do not last longer than 2 years. This system, due to it's design, should offer a far longer life than the sophisticated Harmony remotes with built in displays. I believe that for the technology aware user this system is a must have. This ONE REMOTE handles my TV, AV receiver, Roku box and Blu-Ray player. Switching from one activity to another is a single button press away. It really is worth shouting about.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great for inside cabinet components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Harmony Smart Control to replace a 6 year old Harmony 890 remote. My set up has all the equipment, except tv set inside a cabinet, so this was the most affordable option for me.. The Harmony remote that will transmit both RF and infra red signals is $350 and probably will not last as long as the hub. With Smart Control, you get a brand new remote every time you get a new iPhone. And every member or guest of the family can use their own iPhone to operate the entertainment system. The set up was easy for me, as I could transfer my components from my other Harmony account. If you have not had a Harmony remote before you will need the model numbers of your Receiver, Cable box, Blu Ray player etc. All in-cabinet components are controlled by the hub also inside the cabinet. Your iPhone will send a bluetooth signal to the hub which instantly relays this as an infrared signal. You may have to experiment with placement. I had no issues having it reach all components to relay the IR command. The Smart Control comes with an 8 foot mini blaster cable that will relay an IR command to what is outside your cabinet, in my case the TV. I was able to experiment with placing this so it was virtually invisible, while still controlling the TV. I have it pinched in between a center speaker and the TV on top and then the wire through the wall to the cabinet. The wire was too short for my set up, so I cut it and spliced in a 4 foot segment (a longer cable is not available, I called). This is easy enough, just use a piece of two-wire cord from an old charger or something. Once you have tested that you can control all components, you can program activities such as "Watch TV", Use "Apple TV", etc. By customizing these activities you will have powerful control of your entertainment system. I don't know how to use all the features of my regular remotes and I do not use them anymore. I replaced 5 remotes with the Smart Control. If you have any issues, product phone support is excellent and free for the first 90 days. Make sure you get everything to work during this period. Some negatives to be aware of, but all manageable, are: The Hub will need to be "synced" from time to time if you have made changes. If you find that something is not working, try "syncing". The set-up can be frustrating, make sure you have plenty of time, peace and quiet. You may occasionally drop the network, especially if you also use your IOS device for other things while watching TV, just launch the ap and connect again. I have not found any use for the IR remote that comes in the box as my components are in the cabinet. I am satisfied with this system, it does take some time to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Voice control

    Rated 4 out of 5 stars

    So much easier than my previous setup...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...but not perfect. I went from a TV remote, a PS3 controller, an Apple TV remote, and a receiver remote to a single Harmony remote. It works fairly well. Being able to turn on (and off) the TV, PS3, and receiver with the push of one button is awesome, as is not having to open the cabinet doors that house my equipment (except to let out heat). However, if one piece fails to power on with the press of that button, they will no longer be synced. Some devices will turn off while others turn on and vice versa. You either have to pull out the original remotes, the phone app, or the "on device" buttons to manage equipment individually and get everything re-synced. Being able to program individual buttons on the remote is nice, too. (For instance, I programmed the "E" button to eject a disc and the record button to be the "circle" button on the PS3.) If the remote sends signals to your device faster than the device can respond, you can increase the wait time between sending signals in an activity. I have an older Sharp TV and it takes forever for it to come on before it will receive a signal to change inputs, so I told the remote to wait a few extra seconds between turning on the TV and changing inputs as part of the activities when the TV has to change inputs. We do not have satellite or cable, so we don't have the need for any DVR controls or cable box controls, so I can't comment very much on that aspect. It seems you might be hard pressed to get all the controls you need with the number of buttons on the remote, though. Overall, I am satisfied with the harmony hub/remote combo. It seems to go on sale enough that you don't need to pay full price. Wait for it to go below a hundred dollars. If you find it for less than eighty (like I saw on a deal of the day), and you're looking for a simple universal remote, give this one strong consideration.

    I would recommend this to a friend
  • Pros mentioned:
    Voice control

    Rated 4 out of 5 stars

    A very good, though technical solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to control my TV and entertainment center with Alexa/Google Assistant. The product advertising would have you believe you can control apps on your device using Harmony. That 'may' be true somehow but for the life of me I have never been able to get it to work correctly and consistently with my Shield. I think it was designed to work more with Roku devices and maybe smart TVs? I took the star off because if I were to gift this to my non-technical friends and family there is not a chance they would be able to figure out how to set it up. I still find myself tinkering with it once a month to try to get it to work. I know that they are close to simple operation but I really wish Logitech would have made the process much more simple with Alexa/GA. Those gripes aside, the device does what it otherwise said it would do and I can turn off and on my devices and change the volume/channel using my voice. It's great to be able to do so when I cannot find the remote and want to stop playback. For example, when I am in the kitchen and want to to turn off playback without cleaning up and finding the remote. Just like other home automation, its a feature you wouldn't think you wanted until you have it, then you can't go back.

    I would recommend this to a friend
  • Pros mentioned:
    Alexa integration, Multiple devices

    Rated 4 out of 5 stars

    Tricky setup,great remote for price

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this remote, now that it is set up correctly. I gave it a 4 out of 5 because of setup. I suggest not using the App for set up but plug it into your laptop, as it is a much smoother installation. I also moved the hub on top of the cabinet by my TV, and a mini blaster in my closed cabinet with my other devices. I can now turn on my TV by asking Alexa. I have my Dish Joey 2, Amazon Fire, Antenna for my local channels, and Google Chromecast all controlled by this remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing little device!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you see a negative review here, trust me, the writer was the problem. I've never had much luck with universal remotes mostly due to having very complicated systems. It never failed, no matter how expensive the remote was there was always one or two remotes I needed to keep handy for one function or another. Not so with this one. I need to purchase a few more but I set this one up on my dedicated theater because if it can run this, it will run anything (see attached pictures of what it's controlling). I have equipment in three different locations: 1) AV rack 2) Projector enclosure 3) Behind the screen. I choose to mount the hub in my projector enclosure because it's central to the other two areas and I put a repeater in each area. This only comes with one IR repeater (blaster) so if you need to fire at equipment in more than 2 places you will need to pick up another online. I loaded up the software on my PC, plugged in the hub to my pc with the included cable and added all my equipment to the hub. The software was super easy to navigate and it had no problem finding my make/model numbers including my HVAC system. In 30 minutes it was up and running. I did need to make a couple of tweaks including adding a delay (My H&K AVR takes some time to power up before it will accept a input change) which the phone app was unable to do so I had to reconnect the hub to my PC to fix it. While it should be an option to do on the phone, I'm just happy it was an option at all and I was able to correct it. The app is clunky and your not able to do much about it as far as I can tell but that's why I bought the remote package. For me, I wanted a simple RF remote. I don't need a screen or the battery/charging problems that come with it. The remote included with this is simple but is well designed. Well built, good weight, feels good in the hand and has a nice coating on the back that makes it easy to hold on to. Now that would have equaled a 4 star review, here's what adds the last star; the wife factor. My wife will have no problem with this remote. She'll never use the app, in fact I won't even have her load it. Everything she needs is on 4 dedicated buttons: Watch Movie, Watch TV, Listen to Music and off. Press it and the Harmony does the rest flawlessly. It's reliable which is key. It's also fast, VERY fast. No delay which can be very annoying especially when commanding Xfinity's X1 DVR. This is just as fast as the X1's own RF remote and it gives you access to everything but voice control. We also have Amazon Alexa and a home automation system so that picks up the slack because it also integrates with Harmony. Overall I'm beyond thrilled with this setup and wish I tried it a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 4 out of 5 stars

    Easy Setup; But be Careful to Point it Correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Very easy set-up with iPhone app, simple design. Cons: Even with sensors placed as indicated, you must point the device in the direction of the sensors, unobstructed, and press buttons firmly. If the remote does not properly turn off or on a device, you will have to manually power on or off the device(s) in question to recalibrate it so it works. Would be better if the "off" button actually turned devices all devices off, regardless of whether a device is already in the off setting.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 5 out of 5 stars

    Excellent system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up, fun to use, and gets rid of the clutter of all those separate remote controls. My wife was getting frustrated with our TV, Dish, Blu-Ray, and receiver remotes, and having to use multiple remotes for everything she wanted to do. I thought this system would work, so we picked one up. I was intimidated to start setting it up, as I thought it would be a pretty involved process, but when I actually got around to doing it, I found it very easy and straightforward. The only difficulty is when I tried to set up certain functions that required adding delays. Finding the right delay length was time consuming, but not really difficult. Just takes a little experimentation.

    I would recommend this to a friend