Main Content

Customer Ratings & Reviews

Customer images
Your price for this item is $69.99

Customer rating

Rating 4.3 out of 5 stars with 3408 reviews

89%would recommend to a friend.

Write a Review

Rating Filter

89%
would recommend to a friend
Page 1 Showing 1-20 of 3,408 reviews
  • Rating 5 out of 5 stars with 1 review

    My wife was like, "Whatever!"

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I do this for a living, so my projects don't always get as much priority as my paying customers' projects, but this product added the final touches to completely hiding our media components. This remote system controls my TV, which is hung above our fireplace with care, and it controls our stereo receiver, Over-The-Air ChannelMaster DVR, & Fire TV Stick, which are all enclosed in our media closet. I ordered this Harmony Smart Control Remote, not taking into consideration that the Fire TV Stick remote used Bluetooth versus radio frequency or super-traditional iR (infrared) technology. I was pooping, only because I could hear my wife's voice saying, "that was kinda ridiculous..". I quickly looked-up the specifications, and was relieved to see that the Harmony included Bluetooth technology, which allows me to control everything!!! :) When I received it, I set it up in minutes. I had to situate the included additional iR blaster outside the media closet to point at the TV, but that didn't take too long. All I have left is to cleanup the wires in the closet. I'm super-surprised how well the iR blasters work. I've installed countless iR repeaters, and they typically need to be aimed just right to the iR receivers on your components. I would definitely recommend this to anyone looking for a clean installation with hidden components. Look at specifications for a complete list of compatible devices.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing little device!!!

    Posted .

    If you see a negative review here, trust me, the writer was the problem. I've never had much luck with universal remotes mostly due to having very complicated systems. It never failed, no matter how expensive the remote was there was always one or two remotes I needed to keep handy for one function or another. Not so with this one. I need to purchase a few more but I set this one up on my dedicated theater because if it can run this, it will run anything (see attached pictures of what it's controlling). I have equipment in three different locations: 1) AV rack 2) Projector enclosure 3) Behind the screen. I choose to mount the hub in my projector enclosure because it's central to the other two areas and I put a repeater in each area. This only comes with one IR repeater (blaster) so if you need to fire at equipment in more than 2 places you will need to pick up another online. I loaded up the software on my PC, plugged in the hub to my pc with the included cable and added all my equipment to the hub. The software was super easy to navigate and it had no problem finding my make/model numbers including my HVAC system. In 30 minutes it was up and running. I did need to make a couple of tweaks including adding a delay (My H&K AVR takes some time to power up before it will accept a input change) which the phone app was unable to do so I had to reconnect the hub to my PC to fix it. While it should be an option to do on the phone, I'm just happy it was an option at all and I was able to correct it. The app is clunky and your not able to do much about it as far as I can tell but that's why I bought the remote package. For me, I wanted a simple RF remote. I don't need a screen or the battery/charging problems that come with it. The remote included with this is simple but is well designed. Well built, good weight, feels good in the hand and has a nice coating on the back that makes it easy to hold on to. Now that would have equaled a 4 star review, here's what adds the last star; the wife factor. My wife will have no problem with this remote. She'll never use the app, in fact I won't even have her load it. Everything she needs is on 4 dedicated buttons: Watch Movie, Watch TV, Listen to Music and off. Press it and the Harmony does the rest flawlessly. It's reliable which is key. It's also fast, VERY fast. No delay which can be very annoying especially when commanding Xfinity's X1 DVR. This is just as fast as the X1's own RF remote and it gives you access to everything but voice control. We also have Amazon Alexa and a home automation system so that picks up the slack because it also integrates with Harmony. Overall I'm beyond thrilled with this setup and wish I tried it a long time ago.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great with Harmony Ultimate One

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I already had an Ultimate One remote before this purchase. The Ultimate One was mediocre by itself. I paired it with the hub from this package and it's soooooo much better to use. I can make changes to my setup from the Harmony app instead of connecting my remote to my laptop via micro USB cable. You can also use Google Home and Google Assistant to trigger commands. I put my hub on a shelf so nothing would get in the way of the IR blaster. I would definitely recommend pairing the hub with a Harmony Elite or Ultimate One. The experience is just better overall.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Product

    |
    Posted .

    This is a great addition to my room. I now only use 1 remote instead of 3. The only issue I find is that it does not have a backlit feature that was in the product specification. All in all this is a great remote and I would recommend it.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love It

    |
    Posted .

    I love the hub much more for voice control my home entertainment. The hub work with almost all IR and bluetooth stuff. I think the setup process is easy enough. Logitech already upgrade it directly work with Amazon Echo. For Google Home, I can still use IFTTT to turn on my LG TV, Acer projector, Shield TV, Apple TV and Xbox 360, even control the Hue lights. For me, the one that I cannot turn on is PS4, but I think it is because Sony did not allow others to connect it via bluetooth as you still cannot use a bluetooth headphone to play PS4 in 2016. Shame on Sony!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Device

    |
    Posted .

    This is the best universal connection that I have used to date. I have a 7.1 surround receiver with my TV, PS3, Xbox, Apple TV, and Directv box connected to it. I have also installed led lights around my bar and 3way light switch in the room. This device controls them all as well as I use it with my original iPad as my controller. It is really a great device.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing Remote

    Posted .

    Calling this thing a "universal remote" is like calling a Lamborghini a quick car. This remote does so much! It even has bluetooth allowing me to control items that don't have IR: Amazon FireStick. It can even talk to a lot of my smart home accessories. You can setup a scene to auto dim lights, turn on TV, Select AV input, Turn on device, and Receiver all with one press of the button on the remote! So Amazing. I have had Logitech remotes in the past, so setup was super easy from my iPhone. Once I was logged into my Logitech account, it imported all my devices, but adding a new one was as simple as plugging in the brand and model number. I would recommend this great system to anyone who is frustrated with a complicated AV setup. I was able to automize functions and get rid of 5 remotes!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great item!

    |
    Posted .

    It was recommended by a BestBuy electronics employee. Great remote, if you want to "hide" your components, and keep your room, or home theater free of added dust collectors, and/or clutter.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great remote control for a beginner

    |
    Posted .

    I like my harmony remote control very much. When I failed to get a television picture when using the remote, the remote control walk me through a few simple steps to correct the problem

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Nice Idea but didn't work for what I wanted

    Posted .

    I was told by a Logitech rep prior to buying this model would work on my Amazon Firesticks and that I could add the harmony 700 to the hub. This way I could have two remotes, one remote upstairs/downstairs, but this is not the case. It does work some for the Firestick but not all the functions, also there is no way to add/pair the first remote to the hub. The app is a bit weird also and I consider myself a techie. So I will be returning this immediately. Sadly other than the Firestick not working on the Harmony 700, it was a third of the price and by far a much better. This remote setup is definitely NOT worth $150 remote. IMO The question asked if I wld recommend, I wld depending on what exactly they are wanting to do with it. What features they need.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Ok for remote

    Posted .

    This product is pretty old school, good as a universal remote, poor as an interface to google home. To get it to work with voice & google takes "ok google ask harmony to......." Too many words in my world. You can modify the instruction to ok google... but you must be specific about the wording of the instruction (so you have to remember what that was). Also it won't give you all of the choices for channels - like 13.1,13.2,13.3 etc.. So if that works for you it will turn things on and off, change inputs and channels. Volume is always an issue with google. The assistant only knows how to adjust its own volume, so volume range is limited.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Worse customer service ever

    Posted .

    After one year of use the back of the remote start to get sticky i never use any product to clean the remote was just wipe with some fabric. I call the customer service and they told me to take the rubber part out! A remote control that cost more than $500 with out parts for service?! Seriouslly?!?! I don't not recommend any remote control from Logitech. This will be useless in one year or you buy a extend warranty form best buy. That i extreme recommend !!!!!!

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Versatile Home Theater Remote

    |
    Posted .

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     

    If you have ever used a Logitech Harmony remote, you are aware of how easy it is to get some of your electronics out of sync. For example, you press the Watch TV button on your remote. The TV turns on and the user lowers the remote. Whoops, the AV receiver didn't get turned on. It is hard for people getting accustom to pointing the remote at the electronics for 10, 15 or maybe even 20 seconds. These problems DO NOT EXIST with this system. This remote sends a command via RF signal to a box with the IR emitter, which in turn sends the commands needed to turn on or off the appropriate devices and switch the audio/video, inputs/outputs to the settings you have specified in the setup. If you have setup it up properly, everything works. If there are problems you can edit the setup and try again. You MUST have a computer with internet to configure this system. There is a learning curve to setting up this system, but it is far better than anything else I have tried. My experience with Harmony remotes in the past has been that they normally do not last longer than 2 years. This system, due to it's design, should offer a far longer life than the sophisticated Harmony remotes with built in displays. I believe that for the technology aware user this system is a must have. This ONE REMOTE handles my TV, AV receiver, Roku box and Blu-Ray player. Switching from one activity to another is a single button press away. It really is worth shouting about.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Be careful in your setup and it works fine

    |
    Posted .

    I didn't use the iDevice app as the primary controller because other folks had a few too many problems with it with WiFi connectivity issues. The app is handy to correct synch issues, but is NOT needed to run the control system. So I set up the provided RF remote to be the primary controller using the hub. My hub is mounted above and behind the couch and has a full view of all the components 14 feet away. It works in 'look down, shoot down' mode. The mini-blasters won't work from that far away, but the main hub has enough IR power to work that far. In my case I didn't need any mini-blasters I programmed the hub from my PC. All my equipment model numbers were in the database with the MyHarmony program you download from Logitech. There are 41 programmable buttons on the remote that have 2 functions each ('long' and 'short' press) so you can program up to 82 functions for each 'activity.' If you know your equipment model numbers ahead of time and which activities you want to program it can be done, but it takes time to meticulously go through each button for each activity and confirm it will do what you want it to do when you're sitting on the couch. Take the time to go through each button and confirm what each long or short press does as it will save you lots of grief later. In my case at first power-up it didn't work quite right because it sequenced some power-up functions in a different order. I was able to re-arrange the power-up sequence and got everything to work. I did have an oddball piece of equipment and needed to 'train' the hub to accept an IR power command that wasn't programmed correctly into the database, however, it was easy to do using either the iDevice app or with the Hub connected to the computer. Once you get everything set up it has actually worked flawlessly. I can go from one activity to the next with a simple press of the button that used to take 4 remotes and a flowchart to figure out. I did print out a cheat sheet for what each button did for every different activity but I made it intuitive enough that I really never needed the cheat sheet. Try not to use the original remotes to do things otherwise it will screw up the 'synch' and the Smart remote will do things that seem goofy. You can re-synch using the iDevice app, but I recommend you leave the old remotes in the drawer and not use them to power-on any device or it can affect the synchronization in the hub. The hub doesn't really know the power-status for each device and if it thinks one device is on when you have turned it off with the original remote then the system will get wonky on you. So try not to use the original remote, if you can. So, yes, I'd recommend this, but only for those that will take the time to set it up. It is a bear, but well worth it in the long run if you have the patience. Also, I did get on the Harmony forum and told them about my issue with the manual programming (they had a power 'on' and power 'off' programmed for my preamp that was really a power 'toggle') so they actually amended their database to include that for any future users. Be patient, and it will work for you.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Harmony Smart Control can replace all your remotes

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I purchased this and was able to cut down on the number of remotes that I used to have to use to control my entertainment. If I want to watch a DVD, watch Satellite, listen to music on my Sonos speakers or watch Amazon Fire, or Roku I can do it with this one single remote instead of having to hunt down a separate remote for every function. If you want to make your life easier and with less clutter on your end table this is the way to go. Harmony is the would leader in remote control of entertainment devices and Best Buy is the best place to purchase because the geek squad can get it up and running for you.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Fantastic Remote

    |
    Posted .

    This is one sweet remote system. It allows you to use your smart phone or tablet as a remote in addition to the included mini remote. Since the mini remote uses rf and the IOS and Android devices use WiFi, you dont even have to point the remote at the hub. At first I thought the number buttons on the mini remote were too small, but as soon as I got out of the habit of pointing the remote at the TV and started holding it upright I realized the size was not a problem. The only gripe I can come up with is that if you select "Watch TV" with the mini remote and then decide you want to use the iPad to select a favorite channel, the iPad app doesn't know the tv is already on. You have to press "Watch TV" on the iPad to get to the correct screen. It's only a minor gripe since it just means one more button press, but it would be nice if the app could automatically synch with the current activity status. I highly recommend this remote!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    took care of most of my other remotes

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I say most cause all the sound equipment, blue ray, receiver, amazon cube are located in a cabinet. unfortunately the Samsung TV for some reason needs to have the blaster outside the cabinet to work and my wife does not like the look of that so I still need the tv remote to turn the tv off and on. setup takes a while and some patience but works well once all that is done

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great new direction for Logitech

    Posted .

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     

    So this is my fifth Harmony Remote. (880,890,ONE, Ultimate) Up untill this point, the 800 series was by far my favorite. I was not a fan of the ONE, and the Touch/Ultimate, I returned two days after opening it. (LOTs of issues with that remote, but others have written novels on that subject.) I was relieved when I set up the Smart Control, and it worked as advertised. Logitech got everything right. Dual assigned buttons, no screen (I'll expand on why this is a plus later), tons of customization with the app. Where they went wrong was two fold, the system has an IR repeater so that you can set up behind a closet, or cabinet, which would normally be a good thing, the problem is two fold. A. They only have two outputs for the IR extenders, and they only give you one to plug in. B. The standard IR jack size is 3.5 mm (headphone jack size). It is what they have always used, and now it is 2.5. Because I have been a Logitech fan for years, I already have my system setup with the IR cords and repeaters, so it should have been an easy swap, take the new one out of the box, plug into existing IR system and move on with life, unfortunately, I had to purchase 2.5 to 3.5 mm adapters, and then two headphone jack splitrers, to plug in the existing four cables I have running my setup. Now this is not a big deal, which is why I didn't take any stars off. Finally, why not having a screen is a blessing. My first two remotes 880 and 890 would still be with me today if not for the screens. first one took a trip to the floor with the dogs tail and shattered the LCD, the second one fell prey to a glitch after two years of use where the buttons still worked, but the screen did not. Finally, the newer remotes that Logitech makes are all touch, which creates it's own set of problems, accidentally pressing on the screen when picking it up, multiple pages of commands, and a delay or lag when using the touch screen. With the included remote, every button can have two commands, one long and one short, which means you have more than enough customization, that you don't need the screen, and if you do want to do some really custom stuff, the app allows for it. All in all, I was very frustrated with the last few remotes logitech came out with, but as of now, I'm very happy.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Turns your smart phone into a tv remote.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    This item turns your smart phone into a tv remote. Initial setup is easy but programming it or adding devices that may not be on your Wi-Fi network is not necessarily user friendly. I have had other Logitech standalone remotes that were easier to set up than this. They had screens where you could program your 50 favorite channels and pressing the station logo on the screen would take you there. I don’t always wish to use my smart phone as a tv remote but the remote that comes with this set requires you to press numeral buttons to select a channel. I have a potential 1500 channels from which I can choose. So I am going to remember the programs and the times they are shown on each of the 1500 channels. Yep! You betcha! Everything works fine but as no instruction manual was included I am still learning to program the set so that it can work in a way that makes sense to me. That is what the Internet is for, I guess. I ordered this over the Internet from Best Buy on September 3 this year. They apparently started the mailing process that day or the next. I received it on September 23. I don’t know if the Postal Service’s horses went lame, or what, but 20 days is a long time these days to deliver anything in the U.S. from point A to point B. Best Buy might consider using UPS or FedEx as their delivery service in the future. If you’re going to compete with Amazon you’ve got to do better than 20 days delivery time.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Does Just About Everything!

    |
    Posted .

    I had my doubts that this basic looking remote system would out perform my URC MX900 and MRF-350, but it blew it away! Not quite as customizable as the URC, but very close. Where it shines is in the RF and infrared performance. The hub, which converts the Smart remote's RF signals to infrared for your devices, is amazing. I have it sitting under my Sharp LED TV, aiming away from all my devices. I have a Roku player sitting a shelf down, out of the line of sight of the hub, and all my other devices sitting on two racks to the right of the hub. The hub literally has to send infrared signals at 180 degrees to reach most of my devices. It never fails to activate any of them! The URC is dismal in comparison. The MRF-350 is aiming directly at my devices, and often "misfires" sending out partial commands. The beauty of the Harmony Hub system is that literally, one button will turn on your TV, and switch inputs, turn on a soundbar, turn on your amplifier and select the right input. Press another button for a new activity, and it will turn on your CD or DVD player, your amplifier, switch the inputs, and be ready to go. The URC doesn't come close; I have to press at least 2-3 buttons to accomplish the same thing. This is thanks to URC's refusal to let the customers have the current software to update their devices, in an effort to protect their installer/dealers. Logitech automatically updates their inventory of devices and supplies it to the customer for free! The only complaint I have is the need to use WiFi to program the hub. Also, sometimes, for no reason, the hub locks up, and needs to be reset. Simply unplugging it and plugging it back in usually solves the problem. But for the price, roughly three times less than my URC system, it is an amazing deal. I will caution those who aren't remote programming savvy, the learning curve is a little steep; it took me 4 days to figure out the logic behind setting it up. Once you get it, it's pretty easy to navigate. I resisted it at first, but the best and easiest way to setup the hub is by using the Smartphone app, either in Android or Apple OS.

    I would recommend this to a friend