Black Friday is hereAlso, shop the 24-Hour Flash Sale.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $39.99
Clearance
The comparable value price is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 193 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Portal Go's sound and picture quality, ease of use, and convenient touch screen. Many appreciate its portability and good battery life, along with the added benefit of the Bluetooth speaker. While some found the price to be a bit high, the positive feedback on the core features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 193 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Bought for office video chat in reception.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair of these to use as business office video chat. The setup is not good for that application. Unless you want to use your actual personal Facebook account it does not work well. If you subscribe to the meta business app it may be ok but not working well for me so far. We have the Google version at home and that seems a better unit so far. The price point on special was good and it may work perfectly as a personal account video chat option, just not what I need in this application.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    OUTSTANDING Smart Device!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent call quality and love the portability! However, the internet browser on the Portal Go is extremely slow and buggy compared to the Portal and Portal Plus. Hopefully, Facebook will issue an update and resolve this issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Purchase as a gift

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item as a gift for a coworker. It helps him to stay connected with his loved ones. According to him, this device is user friendly and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gor this for my mother and she loves it. This allows her to video chat with everyone. The grandkids call her from their tablets. Other relatives call her through WhatsApp.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase. My wife and I just had our first born and took the Face Portal to the hospital. It allowed us to share with family and friends our new Bundle of Joy! Highly Redommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best thing ever

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my portal my friends and family love it my grandkids enjoy very much play with it all day long and listen to music play games listen to videos

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Out of this world!!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal Go is an amazing device! I am able to see my son & daughter-in-law whenever I wish. The video and sound quality is out of this world.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy family

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what we were hoping for and it was so easy to set it up for the grandparents to use. Now family can stay in touch with each other even though we’re thousands of miles away.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my great aunt. She absolutely loves it! She now has the ability to see her family and friends that are unable to make it back for the holidays

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth speaker

    Rated 5 out of 5 stars

    Mysterious sound coming out of nowhere!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable but powerful FaceBook to Go Portal. All the music I like to listen in the bedroom or in the backyard. It is very powerful that people think it is a stereo system in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    4 Stars

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good for netflix (portal browser didnt support) or youtube(no app available) ! sound quality is more than enough.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Grandma's greatest gift to herself!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a way to talk to my grandsons without having to tie up mom and dad's phones. The kids, ages 6 and 1, are able to call and answer without parental assistance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great investment

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the Portable Smart Video Calling. I do a lot of Zoom, while traveling. I love the convenience of having the Portal Go instead of using my cell phone

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth speaker

    Rated 5 out of 5 stars

    A must for distance

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandparents live in another country and we just had a baby. This thing is like having them in our home plus it’s got an awesome speaker for music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great add on to my smat home

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with 1 Alexa..now I have 2 and several portals..The sound is incredible on the go..I found 3 speakes on it..Wow bass boost.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Elexa

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good, sometimes it will freeze up but, other than that it works just dandy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's better than I expected, you can easily set it up for an older non-technical person to be able to use very intuitively.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Parents love it!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents love it, they use it mostly as a speaker for their fav music and the facebook video calls works great :)

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to talk with family and friends. You can watch YouTube and different kinds of the sites on this also

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fun and functional

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. So easy for my 5yr old to use to have fun and stay in contact with family.

    I would recommend this to a friend
Sponsored