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Customer reviews

Rating 4.7 out of 5 stars with 980 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 980 reviews
  • Rated 1 out of 5 stars

    2days for a full charge thats crazy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am returning my device, it takes up to 2days just to fully charge up ur headset plus the elite just to have an extra 7hours of play time,thats to long to wait to use ur device ecery time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Causes a battery drain for both battery's. Will drain them both in 24 hours completely. Also the mechanism for tightening and loosening the headband stripped out in less then 2 months with light use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    THERE HAS TO BE A BETTER OPTION

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is flimsy/poorly made. The fit is uncomfortable and cumbersome. Less than two months of ownership and the black head brace in the back has separated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned it for a month and a half and decided to stop working, would probably buy it somewhere else because Best Buy has a 15 day return policy. Now stuck with a broken $110 battery pack

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      Hello Omar,

      Thank you for leaving your feedback.

      We are sorry to understand that your Elite Strap with Battery is not working as it should, and would like to offer our support.

      Feel free to contact us at your earliest convenience, via email or live chat, over here: 
      https://tickets.oculusvr.com/hc/en-us/requests/new 

      Looking forward to assist you Omar, and thankful in advance for your time.

      Take good care! oculus

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product never worked . It did not charge at all

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      Hey Rayner! We're sad to hear that your headset isn't charging properly. We'd love to look into this further and discuss the options we have available! Please consider reaching out to Meta Store Support through a support ticket on our official website at your earliest convenience. We look forward to hearing back from you via a support ticket! oculus

  • Rated 1 out of 5 stars

    Meta dez ballz

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehhhhhhhhhhhhhhh, nothing to write home about. Wish my kids didn’t make me waste my hard earned money on this stupid crap. Don’t be a sucka like me, just say NO!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt hold charge??

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i try to charge this and the headset, it just shows the extended battery at 0% at all times even when plugged in over night

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never quite worked very well and stopped completely within a few months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in meta quest 2. Standard battery 1.5 hours. With this not much greater.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap batterey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute crap! just go to amazon and buy one waaaaay more comfy and CHEAPER.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did everything properly but i couldn’t get it on

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      Hello, Mike!
      Seems like something is not working right! But let's not give up! Therefore, the best way to get you back in the game is to contact our amazing Support Team! Here's the link: https://www.meta.com/help/support/ oculus

  • Rated 1 out of 5 stars

    Hi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work….. will return or exchange…………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item received

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the elite strap with the battery and received the elite strap without a battery. Not happy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on Feb.17 2022 and the battery on the head strap no longer charges

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      If you haven't already, try using other charging cables, power adapters, and outlet locations to see if you can get any power to your Elite Strap battery. If that still doesn't resolve your charging issue, please reach out to Best Buy first for additional guidance. Best Buy may be able to provide a resolution, but we'd be more than delighted to assist you if a resolution can't be found! oculus

  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware after one month the charging port caught fire

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts your head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head strap hurts the back of your head you have to make a cushion for it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete joke at over $100. This thing should be $20. The battery only lasts maybe 3 hours. I bought a strap that houses a power bank and two power banks all for $60 and I have infinite battery with swapping compared to this joke of a product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good NO problems and good battery life and fits perfectly on my head

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite Strap with Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Elite strap with battery provides additional time to use the meta quest unit. It takes some adjustment to find the best fit. It's well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery pack

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, holds extra power, fits to size on head. Definitely worth the investment.

    No, I would not recommend this to a friend
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