Customers express satisfaction with the Geek Squad Certified Refurbished Surface Laptop 3 2-in-1 13.5" Touch-Screen. However, some customers have experienced issues with the screen, reporting that it blue screens after reimaging.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
Rated 5 out of 5 stars
Refurbished is Wonderful
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Loving my refurbished laptop. Trying to find a sleeve for it was a bit tricky - I wish there would have been information about that in the box. So far, so good. I love how light it is and how easy it is to transport. Taking the screen off was a bit tricky the first time, but other than that, it has all be great!
I would recommend this to a friend
Rated 1 out of 5 stars
Very Disappointed
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My son purchased this as a refurbished Deal of the Day for college. Unfortunately, the computer repeatedly would run for 15 minutes and shut itself down, but sometimes this happens. Attempted to go back to the store for repair, and they refused to even look at it. Just continually was told it should be returned. It can't be exchanged because apparently this model is not manufactured any more, but I am less than impressed with the "customer service" provided as Best Buy would not even attempt to figure out the problem and try to fix it. My son will be returning, but I am seriously going to have to consider purchasing computers here again.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
I wont by a refurbished again
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The computer is now giving me hardware problems. I try reimaging and continues to blue screen. I have purchased over 10 surface books and they're great computers.
I would recommend this to a friend
Rated 4 out of 5 stars
Looks New
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great computer that came clean, polished, and looking new!
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was amazing. The best computer i’ve ever see!!!
I would recommend this to a friend
Rated 5 out of 5 stars
One of my favorite purchases
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my purchase of my Microsoft Surface laptop it works extremely wonderfully
I would recommend this to a friend
Rated 1 out of 5 stars
Terrible
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Extremely outdated design and features, overpriced for what it is.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Excellent laptop for work or students.
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Solid laptop tablet hybrid. Detachable screen is pleasant to read on.
I would recommend this to a friend
Rated 1 out of 5 stars
Battery life is disappointing
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this laptop refurb upon inspection it is worst buy every from best buy. The bettery capacity is below 50%. Microsoft will charge non warranty replacement which will be almost the same price I paid for this. Might as well buy brand new. Sorry Best Buy, I was not satisfied this time as this device should never be sold with that kind of batter capacity.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Good laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like the laptop and functionality. Have a few issues with the screen detachment function but overall very good.
I would recommend this to a friend
Rated 5 out of 5 stars
A great steal
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Reliable and smooth. Works great. Never have an issue with it considering it was a refurbished computer.
I would recommend this to a friend
Rated 2 out of 5 stars
Poor battery
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this surface book refurbished but battery is complete trash. Don't trust best buy refurbished! I have had better success on ebay then this experience.