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Microsoft - Geek Squad Certified Refurbished Xbox One Wireless Controller - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 216 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 216 Reviews
  • Rating: 5 out of 5 stars

    Great Choice for Secondary Controller!

    Posted
    Richard
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While I was wary since this is product is touted as Refurbished, I am pleasantly surprised by the quality! Even if you compare the controller against the new one I received with my console, you cannot see any visible condition issues until you open the battery case. It is only then do you see the difference due to a change in the product sticker. Since this is still a Microsoft product, I would expect the same type of quality, so hopefully it will last just as long.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Totally unexpected!

    Posted
    PSCGOhio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I figured it was a first gen, maybe a 2nd that had a 3.5mm in it. What to my surprised by a had-to-be-new-open-box-buy or something XBox One S White controller! Bluetooth and all, I was shocked. It has performed fantastically, including with my Chatpad. I see why these ran low so fast, if you get a chance jump on one or more of these. Everything was there, it was recertified (tested) by Geek Squad so I knew it had to be working, and it was. Very impressed and will take advantage of thins like this from Best Buy again!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not what I expected!

    Posted
    PSCGOhio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    FANTASTIC! I have 2 1st Gen controllers, one died and I wasn't looking to keep buying them. I took a shot at this one, even tho it's white, hoping it was fully updated and in decent shape in a bag or something... NEW IN ORIGINAL PACKAGING! Great because I know it's been tested but just like I would've purchased brand new. So if you want a deal for a great wireless controller that has Bluetooth and works on any Win 10 laptop/PC with BT (sweet for Steam!) you found it. I'm seriously thinking another is in my future!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    don't buy refurbished from Best Buy

    Posted
    Vicki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased an xbox refurbished controller from Best Buy. Item came while we were away on a 2 week vacation. Once opened realized a button intermittently sticks. Best Buy would not honor an exchange. Now have to try through the manufacturer. Will not buy from Best Buy again - return and exchange policy is not good for a busy family.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Controller is basically brand new

    Posted
    Raul
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Read reviews about this controller to make sure i didn't get a beat up used controller, and most people said they received one that seemed brand new. It is possible to receive one that is worse for wear but the one i received seemed brand new, and barely had any use if any. I would recommend getting this, and or exchanging it if you do happen to be unlucky and get a beat up one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    it works

    Posted
    maks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    i bought it for my window 10 pc, just because it is from Microsoft, so i thought that it might be more compatible with windows, but it was not. non of my devices(i have 4-PC/laptop) were not able to see the Wireless Controller thru the Bluetooth. i had to find the solution for it. i had a very hard time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not fully tested by BB GS

    Posted
    Richards719
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The usb did not function correctly to charge my controller’s battery. It worked great when running on batteries, but since I use the play and charge kit, I really need to usb to work. This is definitely something that should have been tested to be classified as refurbished.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product is not refurbished and buttons do not work

    Posted
    MAD2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    As soon as my son started to use this controller, the buttons did not work. He is away at college and will have to find a way to get to a Best Buy to exchange or return this controller. Fortunately, I purchased the geek squad protection so it will give him time to deal with this. But for now the controller is useless.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best controller for xbox one

    Posted
    DON4040
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a bit skeptical at first to buy this product because of the color. Though I wanted it badly i was afraid it would get dirty and nasty looking really fast. Turns out that out of 4 controllers, this is my go to. I use it daily and it's durable and still snow white. I love the texture and how it feels in your hands while gaming!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Refurbed xbox one controller

    Posted
    EyeAmKnuckles
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't believe that the Geek Squad employee that worked on this controller was a gamer. The buttons were sticky. It just didn't work and I had to return it. I decided to wait for a new controller go on sale and spend the extra few dollars. I wouldn't but a refurbished controller again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but not perfect

    Posted
    Julia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I recently bought this controller to go with my PC for gaming, and it feels almost brand new except for the weirdly angled left trigger. Sometimes it gets stuck but I guess that's expected from a refurbished product, which is much cheaper than a brand new one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Reconditioned?! NEW!

    Posted
    Tiger
    • My Best Buy® MemberMember

    I was leery about purchasing a "reconditioned" controller, but in all honesty...it works better than my original controller! I would love to turn in my original and have the Geek Squad recondition it! I highly recommend saving money and buying the reconditioned. I got the warranty...just in case!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Thumbs down for this certified refurbished product

    Posted
    Jimpond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this certified refurbished product online. In the past, I've never had any issues with certified products at Best Buy. This one had some scuffs on the controller and the plastic housing also appeared to be loose. Best Buy gave me no issues exchanging it for a new one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't stay connected

    Posted
    Lollimomma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't buy this item refurbished. It will connect for about 30 seconds and then disconnects. I ordered this before going on vacation. I get back and it doesn't work, and I can't return it because it's beyond 15 days. Thanks for taking my money..........

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    PC User

    Posted
    TMW3
    • My Best Buy® MemberMember

    Not much I can say that xbox users don't already know about the standard controller but I bought this to use on my PC and the Bluetooth connection works flawlessly. I don't use it much for gamming(I'm more or a KB/mouse guy) but when I do, it works well.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I consider this to be like buying used.

    Posted
    Whaler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If something is reconditioned, I would have expected it would have to pass quality control somewhere. This one trails upward in the home position. I'll be returning. I usually will take chances on reconditioned, but whoever controls these just are missing the mark.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Tried to save some money, but not worth it

    Posted
    Jsmil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I tried to save money by buying a refurbished controller. Next time I'll spend the extra money to buy new. At first one button stuck just a tiny bit but now its worse and three primary buttons are sticking making it difficult to play with.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Refurbished? Sure Can’t tell!

    Posted
    PROdigy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this refurbished Xbox wireless controller so we could play 2-player games. The exterior of the controller was spotless and all controls were like new. Can’t even tell this is the refurbished model. Super!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This Xbox One Controller does not have Bluetooth!

    Posted
    codepoet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Xbox One Controller does not have Bluetooth! Your going to need the "Xbox Wireless Adapter for Windows" Windows 10 works great with this. Model: HK9-00001SKU: 4630500 I will review the battery when I test it too, worth buying it to save yourself batteries ($$$$).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pleased

    Posted
    CeeDub67
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The controller arrived on time and was packaged very securely. I already had the information for Geek Squad so if anything happens to controller, I'm covered. Thanks for the controller even though it is refurbished and a great price.

    I would recommend this to a friend