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Customer Ratings & Reviews

Your price for this item is $1,274.99
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Customer reviews

Rating 4.7 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers highly value the Surface Book 2's ease of use, battery life, and lightweight design. Many appreciate its performance and the versatility offered by the tablet mode and screen size. While some find the price to be high, other criticisms focus on occasional heat issues and the hinge design. Overall, the positive feedback on usability and performance outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 539 reviews
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Microsoft Surface Book 2!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Super fast and is perfect for everyday tasks. Battery last a long time and the screen is stunning! Microsoft office work like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Solid laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality build, lightweight and flexible. Powerful enough for my office work, I have it hooked into a Surface Dock with 2 monitors and a wireless keyboard. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great front & rear cameras, amazing picture qualit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apart from having a good configuration with excellent speed, the tablet feature makes it more exciting to buy. The best part is u can charge the tablet separately as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing! We're pleased to hear you've been enjoying the 2-in-1 features of Surface Book 2! We're big fans of being able to use Surface Book 2 in a variety of ways, all of which are outlined here: https://support.microsoft.com/en-us/help/4023461. We hope your Surface continues to wow and impress you!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful product, definitely recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system. Converting into tablet is seamless. If you want basic functions such as Excel email, surfing, etc. this unit does great and is easily convertible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is an amazing device, perfect for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device and it was perfect for me, the touch screen pen and the ability to switch to tablet mode makes creating art and drawing so smooth and easy!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love the touch screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and light but powerful. Love the surface pen and resizing the touch screen makes reading much easier. Haven't done much with it as a tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college student

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my college student. Was looking for a laptop that fit in a backpack, had enough memory, built in Microsoft Office, good screen for video and streaming and detachable for use as a tablet was nice. We did discover that there is no Ethernet port so wireless internet is the only way to connect unless you get a docking station. If internet connection is weak, doing online classes could be a problem. This hasn't been an issue, but those with weak wireless internet should consider before buying.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear you've been enjoying your Surface Book 2! We appreciate you taking the time to share your experience with the community and we hope you continue to enjoy your Surface Book 2.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for $1199 for the grads/fathers sale. I had just purchased the seventh gen i5 version a week prior to the sale, but I was more than happy to return it and upgrade to this. I am a PhD student, so for me this is perfect because I type a lot, and read and markup a lot of PDFs. For most other people, the surface pro 6 would be the better option because it is the better value. I will follow up with a more long term review.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're thrilled you were able to pick up Surface Book 2, and on sale no less! Being a PhD student sounds exciting, and we're glad Surface Book 2 is helping you succeed in your academics.

      Happy studying,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great laptop for my wife.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a computer/laptop that was both easy and powerful to use. She has used it for a few days and is really enjoying it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Love. Love. Love.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer. Easy to setup and use on day one. Great for multitasking and large file sizes. But also great for marketing and design.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kayla,

      Thanks for the awesome shout out! We're delighted to hear you've been enjoying your Surface Book 2. If you haven't checked one out already, we think Surface Pen would be a great addition to your Surface Book 2 to create with. If you'd like to see one for yourself, Best Buy has one here: https://www.bestbuy.com/site/microsoft-surface-pen-platinum/5859012.p?skuId=5859012.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This is a perfect laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, great battery life, works as tablet, works as tent, keyboard amazing, great trackpad. It's absolutely flawless. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for a business where it is necessary to take a picture of the item that needs to be serviced as well as keeping a library for future service on similar item. It's great that a picture can be taken right into the laptop instead of having to transfer from my phone. The storage is topnotch as well. Ease of use is commendable. Plus it covers the usual computer essentials. Just what was needed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great design and excellent laptop / tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book 2 i5 has been a great laptop since purchasing. The battery life is fairly good and is able to last nearly my wife's entire work day while using it, though she does charge it when docked at her desk. I did find the performance a little lacking doing anything with more complicated graphics or gaming, so I upgraded her to the i7 version of the surface book 2 which has the dedicated graphics card and a little more horsepower in the cpu department as well. If able to make the same upgrade I would recommend it... I also looked at similar laptops from Dell and Lenovo (for ordering for users at work I went with the Dell latitude option... Which is the best price vs performance and features in my opinion, but not as nice looking as the Surface series.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your in-depth review of Surface Book 2 with the community. We're glad you're loving the powerhouse of a machine this is, especially with the Intel i7 processor. We hope you continue to enjoy the lasting power and performance of this highly versatile device!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Fantastic Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop! I was originally interested in getting a surface pro but the sales team convinced me to buy the surface book 2. Best decision I’ve ever made. The tablet detaches from the keyboard, which makes drawing super easy. I can flip the screen easily to watch Netflix. I did cringe a little when I saw the final price but I think this has been worth every single penny. If you are looking to buy a surface device I would highly recommend this one!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear you've been enjoying your Surface Book 2! We appreciate you taking the time to share your experience with the community and we hope you continue to be impressed by Surface Book 2.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great for business

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run my business on this computer and it is very fast and portable. Lovely features and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Absolutely in love, formerly a high-end gamer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always owned desktops or powerhouse laptops that weigh a ton. I needed a smaller, portable laptop that had good internals and a good battery. Being able to detach the screen and write on it was a bonus. This laptop checked off every box on my list AND it's enjoyable to type on, awesome front-facing webcam, and the connectivity for WiFi, bluetooth, and peripherals has been great. I will definitely be looking at the Surface Book 3 when it comes out.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect computer for on the go and especially for college students to bring to classes. Lightweight. Long battery life

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tablet, Touchscreen and PC all in one!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Surface I've owned . I only had to replace my first ,due to an unfortunate accident that didn't allow the 1st pc to be repaired. It's a top quality product. I like the 2 in 1 function as it easily supports both business and personal usage . I often work remotely and travel for business , and the light portability is convenient and gig and memory prefect for business and personal needs!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the surfacebook 2 battery life is good colors are great haven't had any problems with it runs very smooth

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great choice overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it as a student and does the job perfectly. Extremely easy and useful to switch between tablet and laptop mode

    I would recommend this to a friend