Customer Ratings & Reviews
- Model:
- CR9-00001
- |
- SKU:
- 4530800
Customer reviews
Rating 4.5 out of 5 stars with 1570 reviews
(1,570 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
I have to say i love everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great all in one computer, tablet, paper and pen, Camera, and i could go on and on but surprisingly when i have used the features that i have so far for work,school,and fun i have nothing but praise for all of them and not one complaint not one problem it's just a great device at first the cost made me scared as it is not a apple product that are all over my house it is the first in a long time that has caught my eyesight away from Apple Products that I love And i have not one regret or bad word to say this has not taken me away from apple but has open my eyes and hope that they will continue with the Quality that i get from this device and it will definitely find itself right next to my apple and even free up a lot of room as it is a great all in one
I would recommend this to a friend- Pros mentioned:Touch screen
Rated 4 out of 5 stars
Overall great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do really like the surface book's flexibility as a main laptop but can easily become a tablet. The screen's dimensions was something that people would write negatively about in reviews, but I don't really notice it. The pen writes well, sometimes if it's not on tablet mode your writing comes out a little weird or a it looks like you has a spasm. This is my favorite laptop. I was between this one and a MacBook but I chose this one specifically because it has everything a MacBook does plus the capability to transform into a tablet, fully touchscreen and you can easily write your notes for school or be as artistic as you want. The only downside is trying to find a good case for it.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
LOVE IT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my surface book!!Have had it about a month and it's very portable and convenient.It does freeze up once in a while and has to be reset,but love the magnetic pen.One thing people fail to mention is the charger..It does not require you to plug in really. It's a magnetic type clip that goes into a slot on the side, very cool and you don't have to worry about scratching or burning out the plug port...it's a smooth running laptop because of the processor. Definitely recommend the surface cast along with this,as it is the best quality wireless streamer I have found.Though the surface book is expensive,you get a great bang for the buck....no one comes close on a 2 in 1 laptop/tablet surfacebook.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed, Weight
Rated 5 out of 5 stars
Excellent laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great computer with plenty to envy. It is fast, lightweight, and easy to manage. The ability to move from PC to tablet rapidly is also a bonus.
I would recommend this to a friend - Pros mentioned:Battery life, Touch screen, Weight
Rated 5 out of 5 stars
Great notebook!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and great for traveling. Fast and easy to use! Love the touch screen and keyboard is responsive. Easy to connect to charge and long battery life.
I would recommend this to a friend - Cons mentioned:Price
Rated 4 out of 5 stars
Great little machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft cloned the Apple Mac Book It's really a good looking box and is peppy too. Very easy to setup and nothing bad to say about it except the price. Love it so far!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
surface book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a nice replacement computer. Setup took a little bit of time, but was easy to navigate. A large complaint is it will not open a new page when you click from a hyperlink. This makes online purchases very difficult. Not sure if it is Windows 10. We are awaiting Geek squad to assist
I would recommend this to a friend - Pros mentioned:Ease of use, Speed, Weight
Rated 5 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Microsoft - Surface Book 2-in-1 13.5" Touch-Screen Laptop - Intel Core i5 for my son and he loves it. It's light, easy to use and fast!
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Greatest laptop/tablet I've owned!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did extensive research when searching for my new laptop. As a real estate agent I needed something portable, durable and fast. The Surface Book is all of that and more!! I was ecstatic that the pen is also included. I take my Surface Book with me everywhere! Every listing appointment and showing, definitely stepped up my game. My clients always compliment the sleek look and are impressed with the all the specs of this item as am I!
I would recommend this to a friend - Pros mentioned:Battery life, Weight
Rated 5 out of 5 stars
Perfect!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product for someone who has to take their work everywhere. It is light weight and transitions from a laptop to a tablet easily. Once you place the tablet portion on the keyboard base it automatically locks in place. I really enjoy using the stylus. You can use it just like a pencil. If you write with it you can use the other end to erase with it. The eraser end can be clicked to show options and there is also a right click feature on the flat portion of the stylus shaft. It stays charged for a very long time. I love this laptop!
I would recommend this to a friend - Pros mentioned:Touch screen
Rated 5 out of 5 stars
Great replacement for my Surface Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch functionality as a replacement for my Surface Pro which I had for 4 years! Enjoying the larger keyboard and screen while retaining the option to disconnect screen and completely invert it. Looking forward to a long life!!
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 5 out of 5 stars
A whole lot of computer in a small package!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for classes, and it is great! I carry it to class and to the coffee shop to study. I love that it is so compact, light-weight and incredibly portable. The pen and tablet features are perfect for in class and studying. There is so much to this computer that I forget to call it a laptop or a tablet. Now to learn how to make the most of all the features I'm not using just for classes! Even my IT guy was drooling over it!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Finally a reason to ditch Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a bit pricey but hard to beat. Nice and fast, super high quality feeling, and it feels light years ahead of the latest apple product. Windows 10 is finally an OS worth bragging about.
I would recommend this to a friend - Pros mentioned:Touch screen
Rated 4 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All is great only issue is adjusting light on the screen...keyboard light adjustment is easy. Love that it’s touch screen since I’m use to useing touch screen on my phone so it’s easy to go from phone to laptop n vice versa...I give it 4 1/2 stars...
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for your honesty and taking the time to leave a review on your experience so far with your Surface Book. We appreciate the feedback you've given us, and we've passed it along to our team for future consideration.
Kindly,
Victoria
Surface Customer Care
- Cons mentioned:Storage
Rated 5 out of 5 stars
Great Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the Surface Book continuously since I purchased it for work mainly and I am extremely satisfied with the performance and quality of the product. Build quality is great and performance exceeded my expectation. The Best Buy Associates that helped me with my purchase were extremely knowledgeable and helpful. I was a little hesitant about the 128 GB but the salesperson said I could use an sd card. I am using a 200 GB Micro SD Card with an adapter I found on Amazon which keeps the card flush. The full size sd card sticks out too far.
I would recommend this to a friend - Pros mentioned:Touch screen
Rated 5 out of 5 stars
Cool Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product for anyone who likes many of the aspects of a macbook but prefers PCs. It is a great device.
I would recommend this to a friend Rated 5 out of 5 stars
Laptop replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tablet to replace a bulky laptop. Performance is good. Highly recommend the Surface Book if you are looking for a laptop replacement.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great NextGen Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went back and forth between IPad Pro, Surface Pro and the Book. Reviews were accurate and in the end decided to go with the Book. Absolutely no regrets as this is the most versatile laptop/tablet I have ever owned.
I would recommend this to a friend Rated 5 out of 5 stars
Exchanged glitchy for perfection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because I needed a laptop style computer, but I had had great results with the surface Pro. Unfortunately, the first surface book that I bought was glitchy, and problems were not corrected with a full restore to factory settings. I returned that device one week after I purchased it but instead of trying a different computer, I simply exchanged it for the same device, In hopes that I just happen to get the lemon. On the second try, the computer works fabulously. It works wonderfully in every sense of the word. No glitches. To top it all off, the Best Buy staff that helped me were amazing about it all. If you're considering purchasing this item, be patient and try a simple exchange if the first one is glitchy! You'll be happy with the product if it works properly!
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Great laptop with tablet capabilities
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Surface 3 before this and while I liked it very much, this is definitely a step up. I would recommend it to anyone looking for a laptop but who would also like the flexibility of a tablet on occasion.
I would recommend this to a friend













