Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 999 reviews
Pros mentioned:
Battery life, Touchscreen, Weight
Rated 5 out of 5 stars
Very Nice
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Surface Laptop provides the perfect blend of texture, subtle details, and clean, elegant lines - plus the luxurious touch of the Signature Alcantara material-covered keyboard. You don't have to choose between power and traveling light. At just 2.76 pounds, Surface Laptop gives you an ideal balance of both, plus all-day battery life.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for calling out your favorite features of the Surface Laptop! We're delighted to hear that you're having such an excellent experience. We strive to provide our customers with quality designs, and we definitely hit the mark by integrating the soft Alcantara material with the powerful, long-lasting performance of the Surface Laptop. We appreciate you taking the time to share these fine details with the community!
Kindly,
Jessica Surface Customer Care
Pros mentioned:
Ease of use, Speed, Weight
Rated 5 out of 5 stars
Surface Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are amazing machines. We have been using the Surface book and Surface Pro-4's for about one and a half year now and just love them. They have the ports you need as well as amazing resolution and speed. Very portable. The new one Surface Laptop listed here is even lighter and faster than the previous generation SB and SP-4. Very reliable machines.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed, Weight
Rated 5 out of 5 stars
Love it!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I originally purchased the Surface Book but decided on having just the laptop and am so glad I switched! This laptop is so much lighter! It's super fast, lots of memory, easy to navigate and helpful voice assistant! Its so much lighter and soft to the touch! I can't wait to see what more this laptop can do! I'm still learning.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Wow! Thanks for sharing this. We're glad to hear you are happy with the Surface Laptop and that the switch was an upgrade for you. We loved reading your review. As you learn more and more about it's capabilities, take a look at our support center to find tips and tricks as well as answers to frequently asked questions: https://support.microsoft.com/en-us/products/surface-devices/surface-laptop.
Take care,
Amanda Surface Customer Care
Pros mentioned:
Weight
Cons mentioned:
Usb ports
Rated 4 out of 5 stars
Small, compact, light, but limited in my version
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best laptop I have owned in 15 years. The only major complaint is that it is has only 256 GB of hard drive which is way too little.Also, No DVD drive and limited USB ports. AND it is expensive ($1300). But I knew this going in. The video playback quality is simply phenomenal and the controls are very easy to use. It is light and thin and looks wonderful. I opted for installation of Windows 10 Pro instead of the Microsoft limited 10 version which restricts certain downloads.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello,
Thanks for leaving a review on the Surface Laptop. Overall, we're really glad you took the time to write a review, letting us, and others, see what makes the Surface Laptop so great, and where you think we can improve! We read every review and take all of the feedback we see here very seriously. We are happy to hear you're enjoying your device, and will be sure to share with this our team.
Thanks again,
Victoria Surface Customer Care
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Great product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The surface is the perfect laptop. It is light weight, and easy to carry around. Very satisfied with the purchase.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Touchscreen, Weight
Cons mentioned:
Usb ports
Rated 5 out of 5 stars
Good looking and fast
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the touch and feel of the keyboard mat. Computer boot up fast with Solid State Drive. The computer is light and slim, with a the cost of limited USB port. If you don't need DVD Drive, additional USB peripherals, or secondary display output, this laptop should be sufficient.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Love my new laptop. It's fast and easy to use.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my new surface laptop. It is just the right size and easy to use. Would recommend it to my friends.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Battery life, Touchscreen
Rated 5 out of 5 stars
Much better than expected
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am happily impressed with the build quality, and the performance of my recent purshase. Screen touch is worth more than I anticipated and the battery life for this laptop is wonderful, really can last all day while working...streaming music, YouTube all day while using Excel/Word and email.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We appreciate your kind words! We've made sure to pass your feedback along to our team, and hope you continue to enjoy your Surface Laptop!
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Weight
Rated 5 out of 5 stars
Great machine
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this laptop for school, as I am attending an online college and also work full time. This laptop is light and easy to transport. I enjoy using the Windows 10 OS and the extra security on the laptop version of the Surface ensures me that my information is safe. I believe this is a textbook case of "you get what you pay for", and I am confident that this laptop will continue to highly perform throughout my scholarly duration.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for taking the time to leave a review on your experience with the Surface Laptop. We're really glad to hear that your Surface Laptop has been able to keep up with your full time work and college schedules. We love the feedback, and will be passing it along to our team.
Thanks again,
Victoria Surface Customer Care
Pros mentioned:
Weight
Rated 5 out of 5 stars
Good light weight computer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good, I like the size of the screen and the light weight makes it great for traveling.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Battery life, Speed, Touchscreen
Rated 5 out of 5 stars
Great laptop!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had problems with my previous touchscreen laptop in registering signatures. The Microsoft Surface is fantastic for this need and to boot, has great battery life, quick and easy to transition too.
In short, I highly recommend this laptop for both business and personal needs.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're so pleased to hear that you've been having a great experience with the touchscreen of your Surface Laptop! It sounds like it's been a very well-rounded device for you to use in your daily work, and hope you continue to enjoy your Surface experience!
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Speed, Touchscreen
Rated 5 out of 5 stars
My Sons Favorite Laptop
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My son needed a new laptop, and wanted the top of the line. That's the reason he and I choose the Microsoft Surface. It has a big, awesome screen. It's very fast and efficient and he loves the touch screen feature, as well as the color.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Speed, Touchscreen, Weight
Rated 5 out of 5 stars
Lightweight and computer up to heavy tasks
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop far exceeded my expectations. It's lightweight and thin. Computer has a great key touch feel and is SUPER fast booting up, processing docs and shutting down. It was also priced right. I have recommended it to two people now who have run to Best Buy to purchase one.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello there,
We're happy to hear that you're loving your Surface Laptop! It sounds like it's been an all-around great device for you, and hope you continue to enjoy your Surface experience.
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Battery life, Ease of use, Speed
Rated 5 out of 5 stars
Excellent laptop. Fast. Great battery life.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Surface Laptop is a wonderful computer. Super fast, with no problems at all. Easy to upgrade to Windows 10 Pro, and even easier to use. Handles multi-tasking without any problems. Battery life is unbelievable. Only charge once per week and I use it several hours a day.
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive - Graphite Gold
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello,
Thanks for taking the time to leave a review on your time with the Surface Laptop. We're glad you're liking the upgrade to Windows 10 Pro, and that you've been pleasantly surprised with the battery life. We'll be sure to pass your review along to our team.
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Ease of use, Speed, Weight
Rated 5 out of 5 stars
Awesome laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love love love this laptop! It is so fast and powerful yet lightweight. Chose it over the other Microsoft surface products because I wanted more of the conventional laptop not a tablet. It is so easy to use and boots right up. Very pleased with purchase.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Speed, Touchscreen
Rated 5 out of 5 stars
Awesome laptop - great value and features!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is actually the 6th Microsoft Surface we have purchased. (3 Surface Pro 2s, 1 Surface Pro 4, 1 Surface Book, and now 1 Surface Laptop). This one is nice 'best of' model for a college student or casual user. It is super thin, yet sturdy. The keyboard is fixed, not floppy like the Surface Pro, which makes it easier to use when sitting on a couch, chair or bed. It does not convert to a tablet, though if you turn on it's side you can still draw on it in portrait mode using a touch pen (bracing the keyboard with a pillow or something). This machine (8 GB, 256 model) is surprisingly fast - same speed as my Surface Pro 4 for less money. They screen is amazing and touchpad is absolutely perfect, your finger glides over it so smooth and it is very responsive. As long as you are not looking for a tablet, this is an incredible machine. Out of our 6 surfaces, we have never had a single problem that needed service or customer service.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks so much for being such a loyal Surface user! We're glad to hear that you are enjoying your device, and that you're getting everything you need from it. We're going to make sure to pass your review along to the team.
Thanks again,
Victoria Surface Customer Care
Pros mentioned:
Weight
Rated 5 out of 5 stars
Great Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is running great. Light for travel. The screen size is perfect for viewing.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Speed, Touchscreen
Rated 5 out of 5 stars
excelent for entertainment
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the design and quality of the screen. processor very powerful, very useful ..
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Weight
Cons mentioned:
Usb ports
Rated 5 out of 5 stars
Great productivity laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is extremely well built. The 3:2 aspect ratio on the screen is great for productivity. It is powerful, and still light weight. The only concern I have is the I/O, which I think could have been more than just one USB 3.0 port.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for providing us with your honest feedback about your experience with the Surface Laptop so far. We're glad you're loving the brilliant display, as well as quality portable design. If you're looking to expand the amount of ports on your device, you may consider the Surface Dock. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Lightweight and Fast
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is smooth, lightweight, and fast. My favorite laptop to date.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum