Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,519.99
Clearance
Save $79.01
The regular price is $1,599.00

Customer reviews

Rating 4.7 out of 5 stars with 89 reviews

Rating Filter

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 89 reviews
  • Rated 5 out of 5 stars

    DON'T EVEN THINK JUST HIT BUY !!!

    |
    |
    Posted .

    I waited for a month doing extensive research before jumping on to buying a new laptop! I do Photo Editing, Graphics Design, Coding, and Music. Software used are mostly all Adobe, Ableton Live and Heavy coding with a lot of npm installation. Well, after thorough research, It came down to Speed, Compact, Comfort, Ease of Use in terms of what I was looking at. This new Laptop 2 check all of it including elegant and luxury design and buying this was the best decision ever made on a laptop purchase. The keyboard is so comfortable as to a level of taking my typing speed up a few notches, very clean and loudspeaker, sleek design, super slim, amazing screen and the touchscreen makes a huge difference when it comes to designing, navigating or using any kind of creative software, the craftsmanship on a laptop like never seen before and not to mention Matte Black is pure sexy! Yes, I bought Matte Black which I couldn't find on Amazon so leaving a review here as the specs are the same. To anyone wondering, I installed Adobe Illustrator, Photoshop, Rush, Xd, Lightroom and used all of them. Did some run on regular use cases including designing, editing, saving and exporting and run blazingly fast in all of the apps. I still can't believe this is packed with this much speed in such a slim design just next level !! Highly Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

    |
    |
    Posted .

    I purchased previously from best buy the ASUS Q536FD. Had to return 2 times; the first one had a buggy touchpad and the second one screen never came back on after initial setup. So I am in the store after my second return looking for something to exchange my ASUS with. For some reason the build quality of the surface laptop 2 catches my eye. I figure for the same price I spent on the ASUS which was faulty 2 times in a row, I might as well give Microsoft a chance. Decided to go with the i7 model. I thought that the 8GB of ram would be a big difference, but this computer is just as fast or maybe faster then the ASUS Q536FD. I am glad I decided to go with this model. Waking the computer from sleep is instant and hello face login is instant very fast and never fails (ASUS was slower with hello face, did not recognize me all the time, and slower when opening lid from sleep). For the price it would have been nice to see Microsoft give us 16GB of ram and a faster SSD or at least allow this device to be upgradable. If you are looking for an Ultrabook other than MacBook. This is the machine for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy!!!

    |
    |
    Posted .

    Performance and build quality are both top-notch. I’ve had it for nearly a month now...never thought about returning it within the 14-day window. Setup was easy, and the system quickly retrieved and installed all updates. I had consider a MacBook Pro and MacBook Air, since my computer is the only tech item that I have that is not part of the Apple Ecosystem. After weeks of reading reviews and going back and forth between the Surface and MacBook, I’m happy I stayed with a computer that uses the Windows operating system...it’s what my family and I are used to. Windows 10 has been very stable for us. The Surface Laptop 2 is also more attractive when it comes to the cost compared to what you get with a MacBook. I got the black one to help hide wear and tear/staining of the alcantra keyboard area cover. So far, so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply wonderful.

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I love the design, modern, cool and simple. Dont let the thin design of this machine fool you, that 8th gen i7 combined with 8gb of ram get the job done. It has an nvme ssd which make any app load in less than a second with no problem. They keyboard is satisfying, good travel of keys and great feel while typing. Battery life has been amazing, I use my laptop for periods of time theought the day and only charge it about every other day. This is a well machine, despite the lack of a more complete i/o I really do everything on the cloud and only use ththe usb port to use my mouse to play some lightweight videogames, such as CSGO. Photoshop runs great, and as expected, Microsoft office runs smooth with no problems. I love this machine .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop I've Owned- Here's why-

    |
    |
    Posted .
    Owned for 10 months when reviewed.

    I work with automotive computers all day, every day. This means I am in and out of cars plugging into them and constantly using my laptop. I need good battery life,fast processing, a touch screen display for ease of use in tighter spaces, and the ability to close and open the computer many times throughout the day. This computer has covered all those bases and then some. It's built really well and is durable. After almost a year I haven't noticed ANY wear on the super smooth and soft alcantera keyboard area. I also have a 2018 MacBook Pro and I can honestly say this is a better computer for literally half the price. It just feels better and does everything so well. The speakers are great as well, easy to listen to videos in noisy areas. You won't regret this purchase! Great product!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as Expected

    |
    |
    Posted .

    I purchased this computer on a whim, looking for something with a faster processor that was more portable than my previous laptop. Every expectation I held for this computer after reading the specifications, reviews, and various articles, was upheld (and continues to be upheld more than a month after purchasing)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

    |
    |
    Posted .

    I replaced my 2016 Surface Pro 4 with this Laptop and I am very happy with my purchase. The performance is amazing. Especially the face recognition is much faster and works even in dark and I just cannot be more happier. The only thing I wish it has more was better speakers and one more USB port. Additionally I wish MS comes up with model that has smaller storage but better RAMs

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to leave a review for Surface Laptop 2! We're thrilled to hear that you've been impressed with the overall performance of your Surface, as well as the unique Windows Hello feature!

      If you're looking for more port options for your Surface Laptop 2, Surface Dock can add multiple display and USB ports to you Surface, transforming your laptop experience into a desktop one. To learn more about Surface Dock, our friends at Best Buy have one here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Powerful laptop

    |
    |
    Posted .
    Owned for 4 months when reviewed.

    I’ve been using this laptop for 4 months now and I absolutely love it! The i7 is lightning fast, and the battery life is great. I use my dock with this a lot and run it like a desktop, which works really nice. The keyboard has great action to it, and is very comfortable to type on. My favorite part is how sleek the computer is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    I've had this laptop for over a year now and I've had ZERO complaints. If you want something ease of use, durable, & easy to carry, this is your best bet. Microsoft really hit it out of the park with their line of Surface Laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    powerful laptop

    |
    |
    Posted .

    incredibly portable and powerful laptop- the form factor is really nice-- the design is incredible and the speed is fast- and while it doesn't have that many usb ports-- its not a problem for me as i hardly need to connect more than one device

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing some of your favorite features of Surface Laptop 2. We're glad you're loving the powerful performance, and uniquely lightweight and sleek design of this device. If you're ever looking to add more ports to your Surface experience, the Surface Dock is a great tool for expanding your set-up. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great overall laptop for a multitude of uses.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    This laptop is great for the average user. Whether it be surfing the internet or gaming, it performs well and does what it’s advertised to do. It’s very easy to use and the keyboard feels amazing, especially since it’s got a soft fabric coated shell on the inside. I would definitely recommend this to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great netbook for my girlfriend, not so for me

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Got this for my girlfriend and she just loves it. Great for web browsing, checking emails and chatting. Just keep in mind it is not recommended for any heavy applications, I tried to install some light games on it and they were so slow, they were unusable. If you want to play games, get a surface pro or surface book instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

    |
    |
    Posted .

    Excellent laptop. It replaced a 12 year old laptop. It is a huge difference in starting up and running the various programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent device for students & professionals!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    My daughter loves her new Cobalt Blue Surface Laptop 2. It is sleek, fast and looks great. She uses it for college assignments, tests and homework. She is very happy with the performance, transportability and design of her new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely in love with it!!!!

    |
    |
    Posted .

    Just for context, I’m a full time university student studying mechanical engineering and learning some programming on the side. And I LOVE this computer. I was weary of the high price tag on it, but I would say that it’s totally worth it!!! DEFINITELY BUY THIS!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      HI there!

      Thanks for the love! We're happy to see that the Surface Laptop 2 is helping you in your college career and glad to hear that we impressed you. Thanks again for taking the time to leave your thoughts.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good laptop but can be improved

    |
    |
    Posted .

    The laptop has good features such as graphics and speed compared to other laptops with similar specs. But unlike other laptops with similar specs, it doesn't bend into a tablet. The charging feature is cool, a magnetic clasp, but unlike other comparable laptops, the laptop charger isn't compatible with usb-c. For example, my phone can be charged with the Dell charger, but not with the surface.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good computer

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Very good computer. Fast and efficient. Quiet working. Light weight and easy to carry around. We didn’t have any issues for performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for Students

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    I am a sophomore and college and this is a great laptop I use everyday. With it's long battery life and it comfortable keyboard, this makes it a great laptop to use all day long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    This has been a great laptop. Been very happy with it and love the touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .

    Fast and effective. Worthwhile purchase. Touchscreen works very well. One of the best laptops around

    I would recommend this to a friend

Shopping Assistant