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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 245 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Love love love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's beautiful and works wonderful. The only complaint i have is that the battery life is horrible. I've had it for about 2 weeks now and i charge it fully so that i can use it for school work. After about 3-4 hours of use I'll need to charge it again. It's incredibly annoying. I'm glad i purchased the geek squad protection for it because that's not something I'm okay with putting up with. I've tolerated it because it's an amazing laptop and it's so incredibly fast and easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Claudia – Thank you for sharing your experience with Surface Laptop 3. For tips on how to optimize your Surface's battery life, please visit our website: https://aka.ms/AA4r434 Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer ive ever had!! I love it so much! Super fast and very easy to use i absolutely love it! The battery will last me for a very long time!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Pro Laptop: I love my new laptop. I has a slightly larger screen than my old one. Nice and slim. So easy to use. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Pricey but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, its light to carry, easy to use I love the touch screen I bought the pen to go with it. Pricey but I love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SURFACE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the owner, design, portability and ease of use of this surface. We are both Apple & MS users (weird I know) but for the price point this was just a no brainer. We are very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Keyboard quality
    Cons mentioned:
    Fan noise, Heat

    Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did lots of research after my MacBook from 2013 died and I’m so glad I switched from Apple products to this. The touch screen is really nice and the keys are comfortable for typing. It is so light and thin and the shape/design is really great. I saw some comments about this computer getting hot when you work on it for a while and being able to hear the fans but I haven’t had that problem yet and have spent several days on work from home meetings all day. This is a great computer for students and those doing every day work on a computer. The only con is the price point is a bit high but comparing to Apple products it’s a deal for what you get.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    If on sale, there is no competition.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between this (i5, 8gig, 256gig 13.5") and 2 other devices. The new laptop go, and the surface pro 7, all 3 having the same general specs. I ended up getting this because there was a black friday sale with this model on sale for $999 instead of $1299. So for the price point this was the better option. Not to mention this is probably the best looking and feeling laptop on the market in my and many ppls opinion. The things that impress me the most are the speakers. the keyboard, the touchpad, and the high quality screen. It is still very portable and has the touch screen with pen option. face recognition, and backlit keyboard. all metal finish. This is the highest quality laptop i have ever owned and i am 35 years old and have had many laptops. I say all this in regards to it being $999... If it wasnt this price, I would have went with either the laptop go or the pro 7. This being said I would recommend this pc to anyone doing light daily tasks and web browsing/media streaming. There really isnt anything to complain about. The battery life is also really great with fast charging ability.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Geoff,

      Thank you for recommending Surface Laptop 3 to others. We're thrilled that you consider it to be the highest-quality laptop you've ever owned. We hope you continue to enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Awesome Holiday Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great gift as an early Christmas present. The keyboard was easy to use with big fonts. The display is very clear. The laptop is light, compact that fits in a woman's handbag or matching color laptop case. The purchase comes with Microsoft Office Home edition and Windows 10 Home installation were quick and easy. The price is reasonable at the time of the purchase. I highly recommend Surface 3 laptop to anyone for general productivity.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out! We're thrilled to hear you're liking your new Surface Laptop 3. We designed this lightweight powerhouse to keep up with you throughout the day, enabling you to do more! We appreciate you taking the time to share your experience with the community and we know it'll help the next person looking for the perfect device!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 4 out of 5 stars

    My Surface Laptop 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shopped around looking for the right size, fit, compatablility for my use. Tired of the bigger laptop, which was 17' and quite heavy. The weight is just perfect whether in my carry bag or backpack. Lasting battery, and ease of use. Definitely in love with the processing speed. No endless waiting on things to load and/or download.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    love my new surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, easy to use. Love the touch screen feature. Size is perfect for travel yet screen nice size for extended use for academic papers, research ...etc. Keyboard comfortable and easy to use. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Great student laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing you notice is the look and feel of the laptop, has a nice grounded weight to it, but easy to carry around in a backpack with a laptop sleeve. As far as the processor goes, no complaints so far, but I do have to say that with extended use you do here a slight buzzing. It's only happen a few times and that's when I've been using it for hours and plugging and unplugging the charger. Battery life, its okay... obviously during quarantine I now have my laptop charger easily accessible since I'm in class 6 hours a day on Zoom and also browsing the interwebs during lunch, it uses a lot of juice. Overall thoughts, I enjoy the look of the laptop and the ease of use. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop! It's lightweight, easy to use, and fast. The only issue I have is that there is only one USB port. So, I bought a separate adaptor so I could have more ports.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality, Speed

    Rated 4 out of 5 stars

    Lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a perfect size and easy to carry it would be nice if it were a little easier to grip the surfaces kind of slippery. The screen is gorgeous and the speed is good for work. Overall I’m very happy with this computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality, Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid to buy this at first because I had a friend talk about how she hated hers. Well I can’t find a single thing that she said didn’t work. This laptop is great. I bought it because I am in grad school and suddenly have to work from home. My old laptop couldn’t keep up with the program demands that I use for work. This hasn’t had a problem yet. It’s light- very portable and I love the keys. It’s been very fast and responsive. Sometimes it even works better than my office computer. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Weight

    Rated 5 out of 5 stars

    MSI laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy setup. Great look. Light weight. Compact. Everything I need for my personal use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We’re thrilled to hear you enjoy Surface Laptop 3 lightweight and compact design. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and ergonomically designed. I also own Lenovos and HPs. I find the keys on the surface are in the right place and the sensitivity of the touchpad is great. Surfaces are more expensive than the other two for the same specs, but after using it for a while I prefer this one over the others I own.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Weight

    Rated 5 out of 5 stars

    10/10 Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for school and have been using it for pretty much everything since. Love how easy it is to use and it feels good, feels lightweight in my lap or when I’m carrying it around. Also it’s just really sleek looking. Recommend getting the black one!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    An amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact easy for travel strong sleek finger print & face recognition. The speakers are in the keyboard & the sound is great with good bass. A very beautiful screen with good resolution long lasting battery & fast charge. 5 stars in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Weight

    Rated 5 out of 5 stars

    Best Laptop Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from iPad pro as my portable computing option. It is one of the most beautiful laptops, and its very similar to the looks of a macbook, and I love the blue color. Everything is fast and snappy. Got my needs done, it is small, light, and portable.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Speed

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend is so in love with his new laptop. It’s quick, user friendly, and just sophisticated looking. I know looks are the end all be all, but it’s worth a mention. This is a great laptop for quick business and office work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Christine – It’s great to hear that it’s working well for your boyfriend. We hope he continues to enjoy using his new Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft