Customer Ratings & Reviews

I did lots of research after my MacBook from 2013 died and I’m so glad I switched from Apple products to this. The touch screen is really nice and the keys are comfortable for typing. It is so light and thin and the shape/design is really great. I saw some comments about this computer getting hot when you work on it for a while and being able to hear the fans but I haven’t had that problem yet and have spent several days on work from home meetings all day. This is a great computer for students and those doing every day work on a computer. The only con is the price point is a bit high but comparing to Apple products it’s a deal for what you get.

Let me start with this computer is beautiful but has many flaws. The design is very attractive, its sleek, it feels nice, its easy to use, and the display was great. Being an Xbox gamer I chose this over a MacBook pro just because of the seamless integration of windows across all my devices and I needed something for on the go use with work or army classes or some light gaming. I have three problems since buying this thing. One, the fan is loud and it gets hot, even with light use such as browsing YouTube and uploading some iCloud drive or one drive files. Second, the performance is terrible. I expected a lot more performance compared to the money I payed. "Light" Gaming means extra light, this thing struggles to run even very old games. I struggled to get any quality and resolution from Rome total war 2. Battery life is also terrible compared to some other devices such as a MacBook pro. I purchased this a month before realizing they were dropping the surface laptop 4 which is has those much needed upgrades. For those of you shopping, go with the Surface laptop 4!

this laptop screen is great, the speakers sound good and charges fast and runs great. Only bad thing is fan makes a buzzing noise when it quiet .

I went through 2 of these Surface Laptops, and I really wanted to like it. The 3:2 screen is excellent for productivity, the keyboard is wonderful to type on, and the alcantara finish on the inside is super comfortable. But after going through 2 of these and having similar issues between them, I decided to get something else. The first one had an issue with the fans where they would sound like they were constantly and quickly revving up and down in speed. Like a car trying to turn over. Not just that, but there was a static buzzing noise under the keyboard, right near the F12 key. I exchanged it for another one, and while the fans were much better on the new laptop, the annoying buzzing sound remained. Looking online, the buzzing sound has been a common complaint since the laptop's launch, and the most Microsoft has done to address it is apparently telling people that it's 'normal'. I'm sorry, but an electrostatic-sounding buzz under the keyboard should not normal for any laptop. It's very audible and very annoying if you're in a quiet room.

Great performance and lightweight for the price. Only complaint is the fan is a little loud.

This laptop came highly recommended from several sources. So I purchased it with great confidence. However, on Day 4 I awoke at 6:00 am to the sound of the fan in the device running at full speed and the device was blazing hot. I unplugged it and waited for the store to open at 10:00 am. I returned it and even after four hours, the computer had not cooled down. We were afraid the battery would explode and cause a fire. I'm sure this specific computer was defective - not the entire line. And I'm grateful to Best Buy for their professionalism in handling the return.

The laptop has been nothing but issues. The fan runs loud whenever it wants to, the brightness control keeps lowering when I open my laptop, and sometimes it just doesn't turn on. Very poor quality.