Customer Ratings & Reviews

Very pleased with this MS Surface Laptop 3 so far. Very light, solid fit/finish, looks great. Love that I can open the lid with just one hand without the whole unit flipping. Very quick start up. Wake up with facial recognition is a great feature...works every time. Charges full in the blink of an eye. Processor seems snappy....unit only lags a little when in total battery saver mode. NO bloatware that I have found. Slightly overpriced compared to the competition, but the reviews were better so I pulled the trigger.

I had mixed results with this device but overall it was a decent machine. This was intended to be my mobile machine for grad school. This is my first windows machine in a few years and my first portable windows device since my Surface Pro 3 in 2014. It was replacing the higher tiered MBP 13, which had issues in its own right for sure. Pros- -Fast at everything I tested it for: multiple Office apps, browser tabs, and pdf files. -Windows 10/One Drive is better than the last time I used a PC at all since about 5 years ago. -Looks incredible. Matte black is a great look, this was one of the most attractive devices I've seen. -Keyboard is the best I've typed on from any portable device or desktop device. Front to back slope was perfect for me. This would have been a comfortable way to type a couple hundred pages of research. -Screen is sharp, large at 13.5, and touch provided some conveniences. -1 of each port and a proprietary charging port is nice compared to Macbooks of comparable pricing. You don't really need a dongle and you don't lose a port for charging. Plus the power brick as a usb port on it and a flat cord. These are nice touches for a premium feel. Cons- -Mine always had issues with the camera. I went through about 15 hours of trouble shooting, tech support, reinstall of every level, and countless restarts to try and fix this. Facial recognition had about a 50% success rate. The camera app was functional less than that. Maybe it's an issue with the FR software, maybe it was just my unit. -Premium price. I only bought this one because was at great sale price and I hate the material of the less expensive one. I don't use 256gb worth of storage on portable devices. So for 1300 does it have the same value for more space and the all metal body? That's up to you but consider the comparable Macbook Air for the same price; almost identical processor, twice the storage, but a slightly smaller screen without touch. -The finish was incredible looking but attracted dust like no other. -The surface pen is nice and the touch screen is convenient but it would the form limits the function of it for those who might be interested or tempted in using these features full time. I ended up exchanging mine. I just don't feel a 1300 laptop should require a part time job worth of trouble shooting to get a camera working. This is pretty basic in 2020. Maybe had this not happened I would have kept it and been happy, but somewhere around hour 2 it occurred to me that I could find a windows machine with the same performance and touch functionality for half the cost. I would still recommend the device for some folks but if you are a student or on a budget keep researching your options.

Gorgeous laptop. Super snappy and fluid. Very lightweight. However, price could be lowered :)

Very easy to use and ergonomically designed. I also own Lenovos and HPs. I find the keys on the surface are in the right place and the sensitivity of the touchpad is great. Surfaces are more expensive than the other two for the same specs, but after using it for a while I prefer this one over the others I own.

I pre ordered this back in October and it is everything I wanted in a new laptop. I absolutely love the color, size and how light it is to carry. I am just bummed out that it is now $300 less than what I paid for it.

I've had this laptop for about 5 weeks now and I have nothing but good things to say about the specs, performance, and ease of use for the casual user. The build quality is fantastic, probably the sleekest, best laptop I've ever owned. It's Windows, so you probably already know what you're getting in terms of software. HOWEVER, about two weeks ago, coincidentally after performing a software update, I've had some bad luck with this laptop. In the middle of nearly every use, the screen either freezes or the computer shuts down entirely. Now, I was highly anticipating this laptop and it has delivered on almost all fronts as I mentioned in the first paragraph, but when the computer essentially freezes and I have to power it back on again, it's extremely frustrating, as this laptop was not cheap (for the specs, I felt that it was, but a computer is still a significant investment). I have not called Microsoft support, as I'm sure they would have told me to just do a factory reset, which I'm not sold on. I wish I could have given this laptop rave reviews, but until this flaw gets fixed, I am fairly dissatisfied.

Amazing laptop overall, smooth, sleek, and stylish. Love how light it is but I wish it was a little bit cheaper. It was really tough finding a hard shell case as well as a well protected laptop sleeve but overall phenomenal product.

My 16" laptop finally died. It was so heavy and bulky. So I wanted something thinner and lighter in weight. This is ALL that. Unfortunately it is a tad too small for me. When I am typing, I think I graze the touchpad below. That causes the cursor to move to the wrong place. In the middle of typed work. That is why I think it was overpriced. So I'm still getting used to it. I look forward to taking this on vacation or trip. Whenever this COVID is under control.

Packs a lot of power in a small form factor. Bright, responsive touchscreen. Seems a bit on the expensive side.

Very good pc laptop a little on the pricy side but a Well made pc . I just wish it was on sale .

Fast, light and convenient. Maybe a little too expensive

Laptop is great and looks and feel is also very nice. A little pricey compared to other devices of same configuration.

I had the surface pro and I wanted to try how a surface laptop would be so, I bought it. It is good but, I think you could find other better ones in the market for a similar price.

Great Product but had to buy all software. It's all extra. Jumping the price around $500.

This Computer is at least 3 times better than the similar priced Macbook Air. My wife loves it.

My daughter loves it, it want cheap but you get what you pay for. Happy with this one

It's a mid range laptop for premium price. I bought it because there was no other option for me at the time.

Pretty good little expensive one thing i like is you can call and text on it

Overall it’s very costly and with this price you can get better laptops ... not recommended to buy it ...

This has been a decent laptop. Had to get a replacement from Microsoft one month before warranty expired due to the keyboard no longer working. Not worth the 1k price tag.