Customer Ratings & Reviews

I use Windows 10 while at work, but never felt comfortable with it since I use my MacBook pro and iMac to write while at home. I had considered getting a windows machine to get better acquainted with Windows 10, which seemed less friendly to me. I had my eye on the Dell XPS 13 for awhile, but then I saw a surface laptop and decided to bring it home. The style of this laptop is on par with apple products and in fact may be even more stylish than MacBook, which seems dated in comparison. The minimal look to the surface laptop 3 gives it a classy feel. No intel stickers on the computer, or distracting engravings detract from its style. Its all aluminum case is a pleasure to hold, while is slim design makes it seem lighter than its actual weight. It is practical to carry in my bag, but I notice the added weight when toting it around. The laptop is powerful enough to do the things I need a laptop to do, mainly editing word documents. I bought the intel i5, 256 GB model with 8GB of RAM, normally $1299 but was on sale for $899 at the time. The laptop 3 does what I need it to do, and is snappy while doing it. The power brick connects using a surface connector, which charges the computer. A bonus, when this port is connected to the surface dock, it powers the laptop while communicating with dual monitors and connected USB devices like hard drives and wired keyboards. It is nice to simply dock to the surface connector and begin using all my connected monitors and devices without having to sacrifice my USB A or C ports. The dock ports are not modern and probably should be updated for 2020 by adding at least one or two USB C options. But for my needs, it works perfectly as is; two mini display ports to power my old 23 inch Apple Cinema displays and two USB-A type3s that are connected to a hard drive and keyboard. The dock makes my desk less cluttered, a nice benefit. The keyboard and trackpad are great. I would love this keyboard on my MacBook. This is the best trackpad that I have used on a windows machine, but the mac trackpads are just slightly better. The touchscreen and support for the surface pen is nice, but I rarely use them. Writing on the laptop screen is awkward, since the screen does not fold all the way over. My messy handwriting in even worse when adding notes to OneNote. There is no dedicated place on the surface 3 to attach the surface pen when not using it, but the magnets on the top of the display does a good enough job to keep it handy (see photo). The battery life is not great. I can adjust power usage to extend battery life while sacrificing performance, but this is more of a Windows 10 thing, not really an exclusive surface 3 trait. While on best performance, my power dropped to 50% after two hours of web surfing and light document editing, which is fine for me since I am accustomed to this battery life. The surface laptop 3 is not the most powerful that can be found, and its cost (unless on sale, like mine) is higher than other options. I enjoy the style of the surface laptop 3 which compliments the Windows 10 operating system well. Unexpectedly, it has become my main device. I still love my macbook but after using macOS for so long, working on the surface laptop seems fresh. I like it.

Beyond Excellent would be the proper rating for this Microsoft Surface 3 13”. I am currently working from home because of the lockdown and this laptop is just amazing. It is fast, smart and sleek! Completely justifying the true meaning of a computer, which is, “Convenience”. I had purchased a MacBook Air 13.3 but I guess being a layman in IT issues, I needed a computer that is not complicated at all and so I returned the MacBook and exchanged it with this Surface Pro Laptop 3 13. Best decision.

The Surface Laptop 3 is hands down the best laptop I have ever owned. I purchased this computer months ago while I was still in school. Mainly for university classes and it has since surpassed it's uses since then. The all metal design is amazing and certainly fits the sleek look its going for. The matte black model can be sort of a fingerprint magnet at times but because of the metal finish it can wipe right off really easily. Its extremely fast and snappy. The only real con I can say about the laptop is its battery life, for some it can feel a little short. Sometimes into the 4-5 hour range and for others it can be 6-7. It mainly and always comes down to your individual use. Overall, I can really say it's the third times a charm for the Surface Laptop 3.

I love this laptop. It's beautiful and works wonderful. The only complaint i have is that the battery life is horrible. I've had it for about 2 weeks now and i charge it fully so that i can use it for school work. After about 3-4 hours of use I'll need to charge it again. It's incredibly annoying. I'm glad i purchased the geek squad protection for it because that's not something I'm okay with putting up with. I've tolerated it because it's an amazing laptop and it's so incredibly fast and easy to use.

It’s fast, lightweight, and computer keyboard adjust to your typing. It’s a great computer overall I’m satisfied with it. I have for a year and couple months and still works great. wish the computer accessories were more economical.

Best computer ive ever had!! I love it so much! Super fast and very easy to use i absolutely love it! The battery will last me for a very long time!

I wish I could've given more but MICROSOFT SUCKS! I love this little laptop when I first got it I've had it for 7 months and it developed a hairline fracture on the screen. The company knows that there's a problem with a fracture on the screen and they refuse to fix it. The hairkine crack turn into a major crack. I'm so upset that this is what happened to my screen. Speed is fine. Battery life gets worse.

I had been looking for a while for a replacement to my 2015 MacBook Pro and went to Bestbuy to purchase a brand new Macbook Pro M1. While waiting for one of the apple specialist I wondered over to the Surface Display and started playing with this laptop. When I saw the price and the fact it had a magnetic charging port like my old macbook I figured let me buy it and give it a try as I could always return it. I'll never go back to a MacBook Pro again, this laptop is super quick, windows Hello us awesome and very fast and the touchscreen, I didn't think I would even use a touchscreen but wow I use the heck out of it for scrolling and zooming in on things. While I could do a this with my trackpad on my Mac it's not that same as doing it on the screen. Speaking to screens it's super sharp, very colorful and BRIGHT. I also like the aspect ratio of the surface vs. all the other widescreen laptops. For what I do on my laptop this aspect ratio works better for me. I also like how you can charge via USB-C and the overall build quality is as good as my MacBook plus it's lighter as well. The thermals seems to be better as well as my MacBook would sometimes cook my legs but my surface has stayed nice and cool the entire time. The fans are also very quiet and I only notice them being in when I feel a slightly warm breeze pass over my knee. The only thing better on my MacBook is the trackpad, the one on the surface is good but it's a flip style one so if your trying to click towards the top good luck. No laptop maker can beat apples trackpad so not really a con of this surface as it's th same for all non-apple laptops. Battery life has been pretty good as well, I get many hours of use before I need to charge. The charger this comes with is nice and compact and even has a USB-A socket you can plug stuff into.

Very pleased with this MS Surface Laptop 3 so far. Very light, solid fit/finish, looks great. Love that I can open the lid with just one hand without the whole unit flipping. Very quick start up. Wake up with facial recognition is a great feature...works every time. Charges full in the blink of an eye. Processor seems snappy....unit only lags a little when in total battery saver mode. NO bloatware that I have found. Slightly overpriced compared to the competition, but the reviews were better so I pulled the trigger.

This is a really good computer. It works fast and the storage is great. I love how sleek and lightweight it is and is perfect for school/backpack use. One thing I would like to see from the laptop is a number pad. There is only numbers/characters at the top and none in calculator format next to the mouse. A minor issue of preferences though. It is a little bit limited as there's only a USB, type C, and jack. There's no port for HDMI uses, nor a disc tray, though I know that's pretty outdated for almost all computers nowadays. I do wish the charger were different. There is no port for a typical charging cord, only the specific Microsoft Surface cord, which I've found needs replacing fast and is very expensive. Use your warranty! lol Overall a great computer though!

I've had a Surface Pro 4 for a couple of years and the only reason I felt it time for something new was because I cracked the screen and the battery isn't what it used to be. It actually still works very well when plugged in but, alas, time for a new one. So, I dropped big dollars on the Surface Laptop 3, Intel i5, 8GB, 256 SSD and expected it to be amazing since my lesser version was amazing. Touchscreen is fantastic, speed is great, everything was just what I wanted... and then within the first week it happened - the screen froze. Since it was the first time I laughed it off... "haha, a $1k+ laptop freezing on me.. must be a fluke". I looked up how to unfreeze it and was on my merry way. (FYI - Holding the power key and Volume up at the same time for about 10 seconds will perform a restart). Then it happened again. And again. And again. It happened daily and, at times, multiple times a day. So on to the Microsoft blogs I went and found out this happens to a lot of people and if you talk to Microsoft they give you generic answers. (e.g., restart using the trick I mentioned, check for updates, etc.). Someone posted a fix that worked for them by clearing their cache (done regularly anyway) and this part is what is the real fix, at least for me; increase your virtual memory. Link on how to do that is below. Anyway, there is a minimum suggested amount of virtual memory which is not set by default. My setting was much less. I changed the setting to force an increased amount to just above the minimum recommended on the same screen where you make the update and the maximum to twice that amount and I've not had a freeze since. (Granted it's only been a couple of days testing this but I use this thing a lot throughout the day and it would have frozen on me multiple times by now.) Had this computer came the way it should have and not frozen - definitely 5 stars! I'm back to loving this thing completely but still 4 starred this review to get people to see the potential issue. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-increase-virtual-memory-in-windows-10-a/46dacaf5-15cf-4f5d-9d5a-cba1401ae4c9

I switched from a surface pro to the laptop and really enjoy the bigger screen, larger keyboard area, and ability to use as a normal laptop. The only drawbacks I do see is the position of the charging port makes it quite difficult to connect, unlike the surface pro where it was on the screen area and easier to connect. Small bother i know, but it makes a difference. Also, it does not have an expandable micro SD slot like the surface pro And there is no designated area for the surface pen, it just dangles akwardly on the front of the laptop. It works great though, I havent had any issues with it and is built very well. It is quick, boots up fast, and very light and sleek. Just wish they would make a magnetic area for the surface pen that I bought for 80 bucks

I had mixed results with this device but overall it was a decent machine. This was intended to be my mobile machine for grad school. This is my first windows machine in a few years and my first portable windows device since my Surface Pro 3 in 2014. It was replacing the higher tiered MBP 13, which had issues in its own right for sure. Pros- -Fast at everything I tested it for: multiple Office apps, browser tabs, and pdf files. -Windows 10/One Drive is better than the last time I used a PC at all since about 5 years ago. -Looks incredible. Matte black is a great look, this was one of the most attractive devices I've seen. -Keyboard is the best I've typed on from any portable device or desktop device. Front to back slope was perfect for me. This would have been a comfortable way to type a couple hundred pages of research. -Screen is sharp, large at 13.5, and touch provided some conveniences. -1 of each port and a proprietary charging port is nice compared to Macbooks of comparable pricing. You don't really need a dongle and you don't lose a port for charging. Plus the power brick as a usb port on it and a flat cord. These are nice touches for a premium feel. Cons- -Mine always had issues with the camera. I went through about 15 hours of trouble shooting, tech support, reinstall of every level, and countless restarts to try and fix this. Facial recognition had about a 50% success rate. The camera app was functional less than that. Maybe it's an issue with the FR software, maybe it was just my unit. -Premium price. I only bought this one because was at great sale price and I hate the material of the less expensive one. I don't use 256gb worth of storage on portable devices. So for 1300 does it have the same value for more space and the all metal body? That's up to you but consider the comparable Macbook Air for the same price; almost identical processor, twice the storage, but a slightly smaller screen without touch. -The finish was incredible looking but attracted dust like no other. -The surface pen is nice and the touch screen is convenient but it would the form limits the function of it for those who might be interested or tempted in using these features full time. I ended up exchanging mine. I just don't feel a 1300 laptop should require a part time job worth of trouble shooting to get a camera working. This is pretty basic in 2020. Maybe had this not happened I would have kept it and been happy, but somewhere around hour 2 it occurred to me that I could find a windows machine with the same performance and touch functionality for half the cost. I would still recommend the device for some folks but if you are a student or on a budget keep researching your options.

It’s light, fast, and screen is amazing. Doesn’t get too hot. Battery lasts a very long time. Like this so much better than my Dell laptop!

I just got a Surface Laptop 3. Here are my thoughts: Display: I really like it. I don’t really get why it’s a touch screen. It’s not a 2 in 1 and It’s a little awkward to use it as a touch screen. I like the aspect ratio and resolution. I wish it got a little brighter, but its a good, inoffensive display. Keyboard: Its the best laptop keyboard in a laptop. Period. Better than Apple's new magic keyboard. Build: Mine is all aluminum without the alcantara. Build is top notch for a Windows laptop. Matt Black looks great, but is a finger print magnet. Mine creeks a little when you hold it certain ways. Apple still has it beat in fit and finish. Trackpad: It’s great, once you get used to it. The top doesn't really click, the center and lower have a satisfying "click" and the bottom right registers as a right click. It’s really nice feeling and it’s nice to have a dedicated right click. Apple's track pad is still a little better feeling, but I think the Surface has better functionality. I would like it if it were a little bigger. Battery: Average at Best. I have been doing my work training on it and the battery seems to drain a little quicker than it would on my MacBook. but I feel like I could make it through the day if I lowered the brightness. Performance: My model is the base processor i5 1035 and G7 graphics with 8GB of ram. I would have preferred to get 16GB of ram, but Microsoft made 16GB only available with the i7 and I Just didn’t want to spend $1600. I plan on using this laptop to finish my degree, which will be your standard mix of writing and video conferencing. I will need to use virtual machines for some of my classes, but I have a desktop if I really did need more power. Biometrics: Windows hello is pretty awesome. It’s crazy fast to the point where you don’t really see the lock screen. I’m a big fan of face unlock and this is just better than fingerprint scanners. Final thoughts: I think Microosft really nailed the ultrabook. It’s a really lightweight, well designed machine with decent port selection, a good screen, great keyboard and trackpad with better specs than the base 2020 MacBook Pro, which is obviously the Surface Laptop 3’s main competitor. If you don’t need MacOS and don’t care about the Apple ecosystem, this is the Windows thin and lite to get .

Was in the market for a work laptop to utilize throughout the day in and out of the office. This laptop checks all the boxes; fast, efficient, beautiful sleek design, and lightweight. Long lasting battery and fast charge. I would recommend purchasing a sleeve for the laptop immediately as it scratches easy and is way to pretty for scratches.

Shopped around looking for the right size, fit, compatablility for my use. Tired of the bigger laptop, which was 17' and quite heavy. The weight is just perfect whether in my carry bag or backpack. Lasting battery, and ease of use. Definitely in love with the processing speed. No endless waiting on things to load and/or download.

If you are looking for a good looking design, good build quality, and strong performance it's hard to look past the Surface Laptop. Sure, it's not a 2-In-1 like it's siblings but it stands strong as a thin and light device. The touchscreen works fantastically and the display itself is bright and crisp though it does have some glare. Performance with the 10th Gen Intel processors will please anyone and is fast and snappy due to the lack of junkware bundled in the OS. Microsoft likes to keep Windows free of clutter in their Surface devices and IMO makes it worth the premium price to not have to deal with bunches of trialware and extra license agreements. If you're willing to spend a little more the Surface Dock makes it easy to have a nice workstation setup for school or work projects with a single cable to connect or disconnect when you want to get more done or take it on the run. Overall, a highly recommended product.

The first thing you notice is the look and feel of the laptop, has a nice grounded weight to it, but easy to carry around in a backpack with a laptop sleeve. As far as the processor goes, no complaints so far, but I do have to say that with extended use you do here a slight buzzing. It's only happen a few times and that's when I've been using it for hours and plugging and unplugging the charger. Battery life, its okay... obviously during quarantine I now have my laptop charger easily accessible since I'm in class 6 hours a day on Zoom and also browsing the interwebs during lunch, it uses a lot of juice. Overall thoughts, I enjoy the look of the laptop and the ease of use. Highly recommend.

I absolutely love this laptop! It's lightweight, easy to use, and fast. The only issue I have is that there is only one USB port. So, I bought a separate adaptor so I could have more ports.