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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 269 reviews
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast, lightweight, and computer keyboard adjust to your typing. It’s a great computer overall I’m satisfied with it. I have for a year and couple months and still works great. wish the computer accessories were more economical.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Weight

    Rated 5 out of 5 stars

    Great for school!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been a perfect school tool for my son in the 7th grade. It is a lightweight, compact design that fits in-and-out of a book bag with minimal effort.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Pricey but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, its light to carry, easy to use I love the touch screen I bought the pen to go with it. Pricey but I love it

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for a college student

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a college student! Light weight and gets the job done. I am also a huge fan of the touch screen capability.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn – Thanks for sharing! We're delighted that your new Surface Laptop 3 fits your needs for college. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Excellent Quality and Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for a while for a replacement to my 2015 MacBook Pro and went to Bestbuy to purchase a brand new Macbook Pro M1. While waiting for one of the apple specialist I wondered over to the Surface Display and started playing with this laptop. When I saw the price and the fact it had a magnetic charging port like my old macbook I figured let me buy it and give it a try as I could always return it. I'll never go back to a MacBook Pro again, this laptop is super quick, windows Hello us awesome and very fast and the touchscreen, I didn't think I would even use a touchscreen but wow I use the heck out of it for scrolling and zooming in on things. While I could do a this with my trackpad on my Mac it's not that same as doing it on the screen. Speaking to screens it's super sharp, very colorful and BRIGHT. I also like the aspect ratio of the surface vs. all the other widescreen laptops. For what I do on my laptop this aspect ratio works better for me. I also like how you can charge via USB-C and the overall build quality is as good as my MacBook plus it's lighter as well. The thermals seems to be better as well as my MacBook would sometimes cook my legs but my surface has stayed nice and cool the entire time. The fans are also very quiet and I only notice them being in when I feel a slightly warm breeze pass over my knee. The only thing better on my MacBook is the trackpad, the one on the surface is good but it's a flip style one so if your trying to click towards the top good luck. No laptop maker can beat apples trackpad so not really a con of this surface as it's th same for all non-apple laptops. Battery life has been pretty good as well, I get many hours of use before I need to charge. The charger this comes with is nice and compact and even has a USB-A socket you can plug stuff into.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Roger – Thank you for sharing your experience. It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy using your new Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Keyboard quality, Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very pleased with this MS Surface Laptop 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this MS Surface Laptop 3 so far. Very light, solid fit/finish, looks great. Love that I can open the lid with just one hand without the whole unit flipping. Very quick start up. Wake up with facial recognition is a great feature...works every time. Charges full in the blink of an eye. Processor seems snappy....unit only lags a little when in total battery saver mode. NO bloatware that I have found. Slightly overpriced compared to the competition, but the reviews were better so I pulled the trigger.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Minor Preferences Could Change

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good computer. It works fast and the storage is great. I love how sleek and lightweight it is and is perfect for school/backpack use. One thing I would like to see from the laptop is a number pad. There is only numbers/characters at the top and none in calculator format next to the mouse. A minor issue of preferences though. It is a little bit limited as there's only a USB, type C, and jack. There's no port for HDMI uses, nor a disc tray, though I know that's pretty outdated for almost all computers nowadays. I do wish the charger were different. There is no port for a typical charging cord, only the specific Microsoft Surface cord, which I've found needs replacing fast and is very expensive. Use your warranty! lol Overall a great computer though!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Overall Fantastic Computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a teacher, with the shift to online learning I wanted to update to a newer computer that could handle all the work I would be doing on it, and that would not break my back lugging it around. This fit all of that criteria! I use my laptop to create worksheets, hold online video chats, edit photos and more. I have not had any trouble with it so far. I am able to use this computer with multiple tabs open for many hours before having to charge it. It is lightweight and easy to carry back and forth to school and with the gorilla glass screen I do not have to worry that I am going to crack the screen while doing so. This computer is easy to type on and the track pad does not get in the way. My only complaint is that I wish there was more USB ports as I have many items I usually plug into my computer. I was able to buy an adapter to plug in though which solved that problem. Overall I love this computer and it has been well worth the money.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's great to hear your experience as a teacher who is using Surface Laptop 3 for online learning. We're glad that its power and portability have fulfilled the needs of you and your students. Thank you for sharing your feedback and for educating the next generation; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Keyboard quality, Speed

    Rated 4 out of 5 stars

    Should combine areas of surface pro to laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a surface pro to the laptop and really enjoy the bigger screen, larger keyboard area, and ability to use as a normal laptop. The only drawbacks I do see is the position of the charging port makes it quite difficult to connect, unlike the surface pro where it was on the screen area and easier to connect. Small bother i know, but it makes a difference. Also, it does not have an expandable micro SD slot like the surface pro And there is no designated area for the surface pen, it just dangles akwardly on the front of the laptop. It works great though, I havent had any issues with it and is built very well. It is quick, boots up fast, and very light and sleek. Just wish they would make a magnetic area for the surface pen that I bought for 80 bucks

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Love its small size and light weight, makes it very portable. I’ve had it for a little over two years now and it’s held up well. Giving it four stars because the battery life has decreased significantly despite taking proper care of it. I can run it for about 2 hours before it runs out. And that’s without doing any heavy work on it, just light internet browsing and some YouTube watching. Overall, it’s good for the price. Would recommend as a laptop for every day use, not any heavy work like editing video, coding etc.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s light, fast, and screen is amazing. Doesn’t get too hot. Battery lasts a very long time. Like this so much better than my Dell laptop!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's awesome to hear how much you love your new Surface Laptop 3! We're glad that you're enjoying its raw speed and long battery life, too. Thank you for sharing your experience.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Awesome Holiday Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great gift as an early Christmas present. The keyboard was easy to use with big fonts. The display is very clear. The laptop is light, compact that fits in a woman's handbag or matching color laptop case. The purchase comes with Microsoft Office Home edition and Windows 10 Home installation were quick and easy. The price is reasonable at the time of the purchase. I highly recommend Surface 3 laptop to anyone for general productivity.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out! We're thrilled to hear you're liking your new Surface Laptop 3. We designed this lightweight powerhouse to keep up with you throughout the day, enabling you to do more! We appreciate you taking the time to share your experience with the community and we know it'll help the next person looking for the perfect device!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Speed, Weight

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in the market for a work laptop to utilize throughout the day in and out of the office. This laptop checks all the boxes; fast, efficient, beautiful sleek design, and lightweight. Long lasting battery and fast charge. I would recommend purchasing a sleeve for the laptop immediately as it scratches easy and is way to pretty for scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 4 out of 5 stars

    My Surface Laptop 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shopped around looking for the right size, fit, compatablility for my use. Tired of the bigger laptop, which was 17' and quite heavy. The weight is just perfect whether in my carry bag or backpack. Lasting battery, and ease of use. Definitely in love with the processing speed. No endless waiting on things to load and/or download.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Surface 3 Goodness

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a new computer as our 10 year old HP has been driving her nuts just as it is outdated and slow compared to computers nowadays. I actually sent her to Best Buy to pick out her own computer because it was “hers.” She was dead set on picking up a Mac Book when she left the house. Once she got to Best Buy she realized how great this computer can be. She lives the touch screen as well. It may have been the one aspect that out her over the edge on this one. I have a touch screen for my work computer and have shown her how easily they can be manipulated to speed up multiple actions. She has taken to the computer and loves how light it is as well. One of the things that I can even admit about our old HP is how touchy the touchpad was. There were times that we’d be typing and our hand accidentally hit it and we’d click somewhere inside the document this editing the wrong portion and creating a headache of extra work trying to fix those mistakes. This touchpad is very response but through our use we haven’t not even close to that being an issue. I love her choice and this was definitely a welcome addition in our house as now I can also use this computer for my work purposes as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    love my new surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, easy to use. Love the touch screen feature. Size is perfect for travel yet screen nice size for extended use for academic papers, research ...etc. Keyboard comfortable and easy to use. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Great student laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing you notice is the look and feel of the laptop, has a nice grounded weight to it, but easy to carry around in a backpack with a laptop sleeve. As far as the processor goes, no complaints so far, but I do have to say that with extended use you do here a slight buzzing. It's only happen a few times and that's when I've been using it for hours and plugging and unplugging the charger. Battery life, its okay... obviously during quarantine I now have my laptop charger easily accessible since I'm in class 6 hours a day on Zoom and also browsing the interwebs during lunch, it uses a lot of juice. Overall thoughts, I enjoy the look of the laptop and the ease of use. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop! It's lightweight, easy to use, and fast. The only issue I have is that there is only one USB port. So, I bought a separate adaptor so I could have more ports.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is nothing short of amazing!! It lacks nothing. It's super sleek, lightweight, quick and the picture quality is great. I love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tiff – We're thrilled that you love the sleek and lightweight design of your new Cobalt Blue Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Great computer for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast efficient and very well put together. Totally forgot about the touchscreen and then realized I can use that as well. Very light weight and compact!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's great to hear that you're a fan of the compact design and versatility of Surface Laptop 3. Thank you for sharing your experience; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft