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Customer reviews

Rating 4.5 out of 5 stars with 83 reviews

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  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Surface Laptop 3's lightweight and high-quality design, praising its portability and responsive touchscreen. Many appreciate the excellent battery life and the aesthetically pleasing color options. The compact size is also frequently highlighted as a positive attribute.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 62 reviews
  • Pros mentioned:
    Quality, Speed, Weight

    Rated 5 out of 5 stars

    Good laptop computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the rose pink color is beautiful. Then thin and light weight is plus. Speed is fast n clear screen. I wish it comes with case will be a good customer service for $2000 price....

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Laptop!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Laptop 3 is a great laptop. I purchased the sandstone color and it is beautiful. The laptop is light and is very easy to carry around. It also comes with a “clean” install so you don’t have to worry about a lot of free trials preloaded on the laptop. My only disappointment is that it has only one USB-A port so I’m still looking for a hub to add more ports. Otherwise, I really like it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed, Touchscreen

    Rated 5 out of 5 stars

    A more powerful Surface with integrated Keyboard!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually got this at the Best Buy outlet store. I was a GREAT deal - but that's not what this review is about. This unit is great! Very light and portable - touch screen just like a surface but with an integrated keyboard. Works well with the pen (purchased separately). I would recommend for anyone that needs a mobile laptop with some power (i7 is great)!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen, Weight

    Rated 5 out of 5 stars

    Surface Laptop 3 delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a longtime MacBookPro user. For a windows-based machine, I love the weight, facial recognition and touchscreen. The color is great, too. Highly recommend this machine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Chris,

      Welcome to the Surface family! It's great to hear that you recommend your new Surface Laptop 3 to others, too. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Such a nice looking and performing laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a month and so far it's been great! I love the weight and how compact it is when it's closed. And it opens easily and is the right size, good battery life. I got the Sandstone color and I really love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jon – Thanks for sharing. We're thrilled that you love the lightweight and compact design of your Sandstone Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Touchscreen, Weight

    Rated 5 out of 5 stars

    Lightweight and easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed! Lightweight, and very easy to set up. I love the touchscreen feature, and am happy with the face recognition login. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Upgraded from a Surface Pro 4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very speedy - boots up and loads rapidly; sharp pictures and resolution; comfortable keyboard. Sandstone is a nice alternative for a lighter, brighter color machine. Although I had and really liked a Surface Pro 4, two of them essentially burned out the hard drive in about 2 to 2 1/2 years (second was a warranty replacement). Based on reviews and Geek Squad advice, upgraded the laptop as these have not had the same issue.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Overall great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used a Surface Pro 3 for years with no complaints. I debated back and forth on whether to purchase this laptop or a MacBook. I'm very happy with my choice on the Surface Laptop 3 and catching it on sale made it even sweeter! There was no learning curve and I was able to set it up within a few minutes and to work I went! The battery life is pretty good for my use and its very user friendly. No complaints at this point and I love the sandstone color!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best laptop for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this light weight and compact laptop! I use it for my day to day work and have yet to use all of its functions. So much to offer and it will make my work more efficient! I would highly recommend this laptop if you are using as a student or personal use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Perfect personal computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop to replace a Dell with a desk, chair and a lot of wasted space. This computer is fast, easy to get around and I'm still trying to catch up with all it can do. My buddy is into computers and this is on his wish list. Thanks so much for a great product. John

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best laptop ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sandstone colour is amazing and the sleekness and speed of the laptop makes this ones of the best pieces of tech we own now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's fast and quiet. Plus, the picture quality is fantastic. It's also very light to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great compact laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the size, speed and everything about this laptop. We have changed six of our older computers for these laptops.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wow, thank you for the awesome shout out! We're honored you decided to go with Surface Laptop 3 to replace your older devices! We always appreciate hearing from the community on what they love best about their Surface, and we hope you continue to enjoy yours!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Surface 3 is a great laptop for the on the go pro!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, great battery life, responsive touch screen and so much more! Would recommend to any professional on the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop is lightweight and sleek. The battery life is great. I use it for programming and engineering and it lasts pretty much all day on one charge and recharges in what feels like less than an hour. The applications load seamlessly, USB files open instantly, and facial recognition is instant. It's a great laptop with a beautiful design. It worths every penny you paid.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great shout! We're thrilled to hear that you're enjoying your new Surface Laptop 3. We designed this lightweight powerhouse to keep up with you in your day-to-day,, enabling you to do more longer! We appreciate your feedback and we know it'll help the next person looking for the perfect device.

      Happy programming!

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    I wish that I had bought this sooner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice! Easy set up, easy to use, fast. Great features. Excellent for us older folks .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had a surface pro and a surface laptop 2 previously. This time I went for the i7 and this laptop is certainly a screamer. Rarely gets hot, good thermals. Not a gaming machine but I know that going into it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that Surface Laptop 3 has the power and cool operation necessary to meet your needs. Thank you for sharing your experience with it; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Quality, Weight

    Rated 5 out of 5 stars

    Love the MS Surface 3 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the MS Surface 3 laptop, weight is great and quality is Excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great Alternative to Mac OS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Mac OS user for a long time but the surface pro has been easy to use and what I’d hoped it would be. It’s versatile, it’s fast and has lots of storage and the screen is HD and very clear. There are lots of options as to how I use it and the keyboard is not top notch but works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great prosuct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking laptop. Sleek, compact. Fast and reliable. I always wanted to own a surface, but I didn’t want to deal with buying a keyboard and a mouse; that’s why I chose a surface laptop. I really enjoy it

    I would recommend this to a friend