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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 63 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 3's touchscreen, its lightweight design, and its overall performance. Many find it easy to use and suitable for various tasks, from everyday computing to gaming. The positive feedback highlights the laptop's portability and attractive design. However, some users express disappointment with the limited number of ports available.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 63 reviews
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Great for school and creativity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love with the sleek design and how well it is able to handle my games. I tend to binge watch shows on my laptop and this has been able to last me for the whole day when I binge watch. It’s light for travel which is great since I’m a full time student and need to do homework whenever I can between work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for sharing! It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy using your new Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Very Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the Surface laptop – very fast and the screen is beautiful. My Surface Pro pen works well with it too, so that’s a big bonus. Haven’t done much drawing yet, but like the feel of the pen on the screen. The keyboard is not too loud and had a great keystroke feel to it. Appreciate the low-med-high options for the backlight brightness. Touch screen is very responsive. The matte black version is gorgeous but very slippery – need to add rubber strips to the bottom, would hate to cover up completely with a case.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Works well for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of the Microsoft Surface laptops. It's fast, the touch screen is great, and I really like the sleek design. I have had no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works perfect for my needs. checking the news, stocks, visiting emails etc...

    I would recommend this to a friend
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Bought this for school work wand has delivered!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Love this laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big jump in quality for me. I am on a huge learning curve, but loving it. Aside from all the great technology, it is so wonderfully light weight. Also, my salesperson was soooo knowledgeable and helpful and spent a lot of time with me to helped me find the right system for me! Brett McDuffie in Annapolis, MD...you are awesome!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing how much you love your new Surface Laptop 3. It's great to hear that Brett pointed you in the right direction, too. We hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Glad I got this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Surface. Thin, light weight, and attractive. Seems to be very well made, all metal case. Screen is very easy to read. Did not buy the larger SSD as most data/work is cloud based. Old laptop did not have SSD, like how quickly the Surface boots. Strongly recommend this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love my Surface Laptop 3. I have the Surface Go tablet and wanted a bigger screen. for ease of typing quickly. This is just perfect and holds the charge for long periods of use.

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Great laptop. Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop. Seems easy to use. Is easy to store. Only thing I don't like is that it only has 1 USB port> Would be perfect if it had 1 more port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Only complaint is I have been unable to set up a third monitor and I’m not sure why when everything I read says it capable of handing that.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this laptop! Very lightweight and I love the touch screen ability. Currently use it with my surface pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A well overall office/work laptop, not for heavy graphic intensive games

    I would recommend this to a friend
  • Pros mentioned:
    Laptop
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Home user

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but not enough ports. However we haven't had it long enough to get the full experience.

    I would recommend this to a friend
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my laptop sometime in August 2020. It’s now March 2021. I purchased the laptop for the sole purpose of school use. I’m crafty as well so I wanted a laptop that I can also use for personal designs as well. This laptop was the best purchase decision so far. Not only do I use it for school and personal designs, I also use it for Zoom meetings as well. I have nothing to complain about right now.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for sharing! We’re delighted to hear that Surface Laptop 3 is a good fit for your needs. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is light, powerful, dependable and a good value for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product love the display and speed. Touchscreen is great as well

    I would recommend this to a friend
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft gentleman & Best Buy techs were extremely helpful. This was our first time purchase of a laptop. It was for our daughter who will he starting college this fall. They showed & explained all brands & different functions... which helped in our decision.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Anne,

      Thank you for sharing your wonderful experience in purchasing Surface Laptop 3 for your daughter to use at college. We're glad that the Microsoft and Best Buy representatives were so helpful, too. We hope your daughter enjoys using her new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Excellent Computer and great features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer and very easy to setup and use. I upgraded from the first generation surface book and love the expanded features including USB-C port, and battery life. I didn't really ever use the detachable screen, so this is a great computer for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it- I was skeptical about not having a 2-1 computer but didn’t like the surface 2-1 option- it’s clean and it’s soooo light and still has the touch screen - so far I haven’t missed the 2-1 option yet!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product and price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop and price. Plenty of storage and speed is very good. Only bad mark is it has one standard sized USB drive, one micro-USB drive, and no SD drive. I wish it had at least two standard USB drives but that is the only negative (and a small one).

    I would recommend this to a friend
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